Safety Gear ProReviews of safetygearpro.com

If I could give a zero, you can bet thats what this review would be.. First ,my glasses showed up with one lense not sitting in the frame as it should, so I emailed customer service and didnt get a reply at all until I had to call and tell them I sent an email with a complaint.. Also my glasses are progressive, but idk what they're mode of progressive was or is supposed to be.. I can't see shhh up close as I should!! Total waste of $320 and time.. I would not recommend this company.

I would give it zero if I could. I placed an order on 3/1/26 and have called 2 times to get status and they just keep saying it's in the lab. I asked if I could cancel the order and they said there would be a restocking fee. WOW! I have to restock something I never received and have no idea when will ship.

This company screwed up my prescription on a pair of expensive Costa glasses. It was like I was looking into a bowl while wearing the glasses. SafteyGearPro told me to send the glasses back so I paid $40 to ship them back. They claimed it wasn't their fault and that I didn't send everything back in the original package. Turns out that they sent me a USED pair of glasses to begin with. They refused to make a new pair without me paying for the lenses again so I just asked for a refund. They only refunded $504 of the original $750 that I spent, so I am screwed out of around $250 because of their mistakes. TERRIBLE COMPANY! Do not buy from them or you might regret it.

Got a pair of Ralph Lauren frames with my prescribed prescription two months ago. While it came as described, the coating was faulty so I sent them back for a return. Be aware of the return policy!! I had to pay for shipping and the frames are held until you pay for the repairs. At the time of writing this review, it has been two weeks that these frames have been "under review" for an inspection while in correspondence with customer service. Very dissatisfied with this business so far. I would strongly advise to consider all of your options on where to purchase frames before using this site.

Terrible return policy

I placed an order and was sent the incorrect item. Bought 2 pair of the same frame. Was sent incorrect size. I contacted them with my issue and explained the wrong item(s) was sent. I was told to return the frames for a refund. After frames were returned, they kept 30% of my payment and told me it was my mistake.

Updating my review. I initially encountered issues with my order and left a bad review. The new owner reached out to me, resolved my issue, and let me know he’s working to turn the company around. He seems sincere about making improvements.

Run. Don't walk away from these pathetic idiots. They just don't care. They lie. They stall. They don't communicate. They don't deliver on time. The only thing they do is take your money.