Wish I could leave a Zero, Tried to call them about a sale they had that was a 9 hour sale for today only and the person was rude obnoxious and just plain unprofessional in every aspect. I tried to call back to speak to a supervisor and was told they do not take complaints and would have to send via email. False advertising was posted today stating they had a 9 hour sale and the person said he can not control the internet posting and it is not his concern since it is not available and has not been. I am going to report it as false advertising as well to the bbb.
ST
Stone
WARNING ⚠️ DO NOT DO BUSINESS WITH THIS…
WARNING ⚠️ DO NOT DO BUSINESS WITH THIS COMPANY.
I recently purchased two youth quads from this company as gifts for my children. I paid the additional fee to get them here quickly. The second day after my order they call and say “we don’t have both the colors you ordered in stock, can we change the colors on the one to red”, I agreed only because he said this would get them shipped right away. This week I start getting calls from RLS shipping depots from all over the mid-west with people asking for other customers. Finally after the Tennessee depot called I answered and told them they had the wrong person, then they called back three times in a row. Out of frustration I finally talked to the lady and it was about a UTV being shipped to another customer. After talking to her and not hearing any details on my order I decided to call them. The guy answers the phone I explain the situation and he basically calls me a liar, (what he didn’t know is the shipping company was going to call them as well) I said I needed to know the status of my order as well, he tells me to call back in 15 minutes when that department opens, I said no I’ve been on hold forever already and he said he would check. I wait for another 15 minutes and he finally comes back on the phone and says your order isn’t shipping until Wednesday the manufacturer had to build my quads, now if they were going to build it why did they make me change the color option? Secondly, why hadn’t anyone contacted me to tell me there was an issue? So I say to the guy wait I paid for expedited shipping, his response, you can either cancel your order or wait for your shipment it’s not our issue. I then explained that’s not acceptable that these were gifts and I paid for the extra shipping to get them here on time. He then again starts being a jerk, I asked to speak to a manager and he put me on hold and picks the phone back up and says he’s one of the other managers. I said you guys need to make this right, he says well I can cancel the order. By this time he’s raising his voice and cutting me off every time I try to speak, I finally said you taking my money for expedited delivery and not delivering on it is kind of fraud, he gets very angry and says that is it I’m canceling your order, I respond and say no you need to ship me what I ordered and he says nope I can refuse to sell to anyone. I said an attorney wouldn’t see it that way after you took my money. He yells you’ll have your money back in 5-8 business days and hangs the phone up on me.
I recently went through a divorce, I was buying these to have quality time with my children and I never want to disappoint them and I can tell you this is going to be very disappointing, additionally I don’t have 1500 dollars just laying around to go replace them with something else so I have to wait a week to even be able to order from a different company which means they won’t have them for a month.
It’s sad that this is how they treat their customers!
GS
Grace S.
DON'T BOTHER WITH THIS COMPANY...HORRIBLE/WORSE CUSTOMER SERVICE
How is the company still open and they're advertising that NBC, Fox, ABC and other National Television Networks is supporting them??!! As I read now all these reviews, we are on the same boat as the rest of the people in here complaining about the same thing and has the most HORRIBLE, RUDE, IMMATURE guy dealing with customer service. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! THEY HAVE NO WORK ETHIC, CUSTOMER SERVICE AND/OR POOR BUSINESS MANAGEMENT STYLE.
MB
Michael B.
I completely agree with the most recent…
I completely agree with the most recent review. The customer service is awful and some of the rudest people I've dealt with. They make you feel as if its a privilege to purchase there product.
JO
Joe
Saferwholesale is probably the worst…
Saferwholesale is probably the worst company I’ve ever dealt with, the customer service is unprofessional and rude. I called to ask the status of my order which was placed 3 weeks ago and they hung up on me when I told them I’ve called 5 times and keep getting the run around. These people are low lifes. DO NOT SPEND YOUR MONEY HERE!
HW
Howard W.
i called to order a go kart for my son…
i called to order a go kart for my son they were higher priced then i different location so told me they would match the price awsome right? wrong they matched price then next day pulled order told me it was because it was out of stock. called back to find out that go kart was not out of stock just the price wouldnt work for THEM at the price they matched so lied to me and told me out of stock instead. customer service is worst ive seen in awhile will never buy from them was looking to spend 1500 with this company and just got the run around because they werent making enough and wouldnt honor what they originally agreed to price wise and then just hide and say its out of stock. no phone call or anything to try to fix problem just sent me email and cancelled order horrible experience!!!!!!!!!!!!!
MJ
matthew J.
Would not help me through the process…
Would not help me through the process of putting my scooter together.
Had bad attitudes.
MA
Mark
Customer Dies after order
Just had a very bad experience with these..."people." Apparently my brother ordered a custom golf-cart and I found out about it the day after he died. The cart was still in transport and these "people" refuse to cancel the order and take it back. Very rude over the phone with someone dealing with a death in the family. I don't know who they think is going to sign for this cart or pay the $400. They need to take it back with a full refund and be done with it. I guess they don't beleave me that my brother died but it's very bad business. That's a risk for them to take.
Response from SaferwholesaleDec 23, 2019
First, we are very sorry to hear about your loss. That is very unfortunate and we send our condolences to you and your family. This client's brother called after the custom vehicle has already been shipped. Because of that, shipping fees have been incurred and please note that all custom vehicles per our sales contract are non refundable. At this point the client's brother has the option to receive the delivery and then sell the vehicle to recoupe nearly the entire value of the vehicle or we would be happy to make an exception and accept a return on the vehicle less the shipping charges. Unfortunately the shipping charges on a custom golf cart vehicle is like shipping a car so it would most likely make more sense for the client to sell the vehicle to recoupe the value. The choice is up to the customer. We are here to assist and help M-F 8am-4pm CST, so please feel free to reach out and let us know how you would like to move forward with the order. Thank you.