Tracfone Wireless IncReviews of safelinkwireless.com

Its hard to apply for their free phone service. They don't give out free phones hardly anymore :( From previous experiences , I have had to contact the FCC to resolve issues with Safelink. As they are unresponsive.

DROP THESE People, LIKE A HOT POTATO, AT ONCE!!!!!!!!! Never ever have experienced such discord..6 phone calls in two days to address minutes and data not being added to my account....once finally my minutes were added, they took away my data, then vice versa....totally incapable of correctly adding both at once , and now they completely deleted my 2.5gb of data within 2 minutes, and tell me that I need to purchase more data.....total joke...left hand has no clue what the right hand is doing....and they dont seem to have notes from the prior reps I spoke to.... I just signed up for another provider, where I dont have to no longer deal with their bs, as soon as my new sim card arrives...Thank God!

Horrible customer service. They dont even attempt to help you with an issue. I was charged for something they gave to someone else for free, On top of that, they messed up the address. Upon calling them, all I get told is to call back tomorrow.

I ordered a replacement phone and never received it. I have called 14 times total this week and continue to be hung up on, put in an automated loop which ultimately hangs up on me, and transferred to 'on hold' where noone answers for twelve plus minutes. One time I could hear them talking and laughing ( Not in English) but they never picked up my call. (and I Still do not know where my replacement is ! ) Most of the time I can barely understand the person speaking to me. Broken English with an overseas accent. One call I actually got a pleasant female operator, who I could easily understand, she was helping me and I thought we would get it all taken care of, then she transferred me, and it hung up on me, again. All I want to know is when I will get my replacement phone!!. This is a U.S. government issued cell phone and people in ?India? take my call?! So many things wrong with this "customer service" operation. It's been over a week now with no phone. I am beyond frustrated and still cant call my disabled mother all because of Safelink wireless' "customer service". The worst I have had to deal with in over ten years. WHERE'S MY PHONE .

When you call safelink, the person answering the phone, literally, makes you repeat your name, birth date, and last 4 of social, eight or more times (Yes, I recorded all of this). Then they tell you that they can*not* get a certain address to work, in San Jose, California. They say " call California lifeline, and get them to unblock the address". Called California lifeline, and California lifeline does *not* have the address blocked. They also pretend to not understand ship it to this post office "general delivery", (which California lifeline allows). Yes, the calls with California lifeline were recorded too. ( I, for the record, have two forms of psoriasis, had a 9 cm ovarian lesion surgically removed, have another 3.2 cm (probably larger, ovarian lesion), have a 7.3. cm fibroid (likely larger) (low ferritin, low transferrin, & low hemoglobin, periodically, as a result of the fibroid), asthma, have metal in my femur, and hip ( do *not* walk), am under the age of 45, & have numbness and tingling in the arm, hand, and fingers, on the opposite side of my body, from where I have metal. There's a strong chance I have psoriatic arthritis, as well. So, yes, I am disabled. p.s. I am far from "morbidly obese"

The phone didn't come with everything it was supposed to. Onlywire wanted me to mail the phone back.After talking to a supervisor they agreed to mail my missing parts. 2 weeks later still no parts. Called again. Placed order oin early July and got parts in middle of August.