Tracfone Wireless IncReviews of safelinkwireless.com

These people dont EVEN deserve 1 star, I have never said that before in my life. THEY EITHER: GAVE ME A PHONE WITH A STOLEN IMEI OR A NASTY PHILLIPINES REP DID THAT TO ME, MARKED IT AS STOLEN AFTER MAKING ME FLIP OUT AND HAVE TO HANG UP AFTER WAITING 46 MINUTES to REACH HER AND WAIT ANOTHER 30 JUST TO GET SOMEBODY ELSE! Long story: I get this free junk phone in the mail. I call to try to transfer my current simplemobile number to the new phone, which gets auto assigned a number. The rep expects me to have yet a 3rd phone to complete the task and so absolutely refuses to transfer my simplemobile number to the safelink phone, because I need a third phone number for her to call. Theres no payphone anywhere anymore, who has 3 phones???Shes like do you have a friend? What so people without friends cant do this? I have no friends so I guess I cant transfer my number. She just refused to even transfer me to a different rep, dept or put a supervsior on the phone, she repeated herself on all these things over and over without budging LIKE A ROBOT With no brain and I yelled I DONT WANT TO TALK TO YOU and hung up. It took so long to get someone on like an hour. (called the 800 number-16 minutes then I tried 611 thinking it would be quicker, it took another 30 so 45 minutes just to reach her, and to think id have to hang up and do it all over again because of her obstinance wasnt punishment enough) My phone service then goes dead, so she must have done something to mess with it after I hung up, another 30 minutes waiting. I ask first is my phone active, She asks me for a credit card associated with the account, its safelink theres no credit card, she asks a few other things, I give them my serial number they tell me my serial number imei is flagged as stolen. I just got the phone in the mail and it looked new with stickers on it and everything. So I have no service, they create a ticket and say it will take between 4-48 hours, then they said 72. I called again, another half hour, she transfers me, another half hour, (so this is 2.5 hours so far) then this guy keeps me on the phone like OVER TWO HOURS more saying nothing at all pretending to try to fix it but really hes just taking a break, this is 4.5-5 hours so far) so eventually, I asked to get transferred to a department that will let me send it back and get a new one, the lady keeps asking me for like, a credit card associated with safelink and then she wants me to tell her the last numbers that were dialed on the phone before I even got it today to verify my account, WHICH HOW THE HECK CAN I KNOW? The phone had not arrived before today, and its flagged as stolen, she insists if I log in with my enrollment number it will show me the numbers that were dialed on my phone before I got it, it doesnt obviously but its the only way shell let up. So crazy, cant send it back, they expect me to wait 3 days with no service, yet I know that ticket will still be pending. I asked who does the tickets? Who take care of those technical issues, she says they do, and I say well the rep before hasnt been able to fix so obviously it cant get fixed. They sent me a stolen phone or flagged it as stolen!!! And then wont take it back, they wont even transfer my lifeline/acp account to a new sim and a new phone. This took the ENTIRE DAy 6 solid hours in one day!!! crazy! I CANCELLED and WILL NEVER apply to safelink again. PLEASE AVOID THIS COMPANY. hours wasted almost a whole work day! I cant even believe the scams that go on with lifeline companies, assurance for example, used to send me phones full of malware that were not google play certified so I couldnt update any apps or download new ones. I CANT EVEN believe HOW HORRRIBLE and NOT REASONABLE and SKETCHY these customer service reps are. Theyre not human acting, they make no sense. They sent me a stolen phone then asked me what number had been dialed on it or whats my credit card number? American customer service ever? Why does every phone company LOOOOOOOOOOOOOOVE outscourcing to the Phillipines? Heck Id rather deal with someone from China, they seem like smart people. I didnt do anything wrong, all I wished was that they be reasonable and understand I dont have 3 phones and there are no pay phones in the usa in 2022. They should be able to transfer a phone number ive been using.

They have no accountability because there is no way to maintain quality assurance in an overseas call center. Wait times are hours long. They do not know how to resolve simple issues and do not listen to customers. As with most call centers, they routinely refuse to escalate your phone call even when they cannot resolve your issues. Safelink will not allow me to return two phones that were not compatible with my service. Customer service repeatedly lied, telling me that I did not purchase my phone from them so they wouldn't have to issue a return authorization. This cost me over $400 and a total of 18 hours on the phone. I didn't have a working phone for a month. After my second complaint, I got a call from a 'manager'. The attorney generals office wrote a clear letter explaining that I wanted a refund for the phones. The manager repeatedly told me she could help me connect the devices. Despite that the devices were not compatible and contained fake sim cards. Safelink is selling fake phones and its clear that they are aware of this. They also provide some of the worst service imaginable. The customer service agents deliberately hang up, transfer your call and refuse to help you. Because they are an overseas call center with limited communication, they play games. Each call takes 1-2 hours for a simple issue. They repeat themselves three times and take as long as possible to help you, if they do help. They never speak directly or tell you anything truthful. While they seem overly obsequious to the point of bullying, they rarely help you, even when you ask them to tell you the truth without lying. I recommend that anyone being scammed file a complaint with one or more of these agencies: BBB, Attorney General, Consumer Protection and the FTC.

Simple and short review. Once you relay your problem, the rep asks you to wait and connect you with the right department. After transfer? They disconnect you, over and over and over. Through chat version of their website page? They promise me a 15-minute wait time for them to respond and return the call. Which never happens. Tracfone is getting too big for their bridges and neglecting quality customer service. I decided to write a letter to their office instead.

They will hold your mobile number hostage if you switch to a competitor. They did this to me. When I first signed up for safelink, I was given a phone number for two years. Had Google accounts, Amazon account, and other online accounts tied to this phone number. I switch carriers. They claim that I cannot port out my number because I never purchased anything with safelink using a credit card and then they lie and claim that the zip code is not correct for when I first signed up for the service. That zip code was always the same as where I lived and when I first signed up. They kept refusing to accept my zip code and refused the port transfer. I had to go to the FCC and threaten a lawsuit but Tracfone is still refusing to port out my number. Safelink has committed fraud here and should be investigated by the FCC for fraud registrations. They register a customer with a particular phone number assigned but use a different zip code than the customers. So they are committing fraud to prevent anybody from going to a competitor. Safelink and Tracfone together are engaging in anti-competitive practices, anti-trust, and refuse to port out a number. Because of this I may be locked out from my Amazon account, locked out of my Google accounts, may be locked out from getting rewards from Receipt Hog. I am being locked out because of stupid Safelink/Tracfone. They have both failed and Safelink has engaged in fraud. I have gone to the FCC with the evidence. I have the evidence proving all of my claims. The FCC isn't doing anything about this yet, they may never will. I will never go back to SafeLink, EVER!!!!!! Don't trust Safelink, they are a shady fraudulent company relying on taking Government money claiming to give you a free service and then lie about you and claim your applying for the service twice to reduce your text, minutes, and DATA. Then they offer you to pay monthly for additional DATA, Minutes, and text. Safelink is committing fraud and having Tracfone to go along with it, all do extort more money from their customers who are supposed to receive entirely free government phones and free service. Safelink is only there to extort the low income families. I tried to switch to QLink Wireless and Safelink kept giving them trouble and kept refusing to port out the number. I verified the security code over and over again, and they repeatedly just lie and claim that I they cannot transfer the number and act like I am not a legitimate owner of the very phone number I am still having right now. I had this number for two years. I have given all of the evidence including phone call recordings with safelink and tracfone to the FCC. Any Federal Judge would accept this high level of evidence I have. Safelink is a fraud, they only want you trapped into their company. If you get any phone number with safelink, you better forget it and not use it for any online account verification otherwise you will be locked out of Twitter. Microsoft. Google, Amazon. You will be locked out of your online shopping and possibly your bank accounts if any use phone number verification. Safelink is there to extort YOU. They will hold your phone number hostage for months if they have to. They have to make money off of the low income applicants.

SafeLink is taking advantage of the most vulnerable of our society and cashing in on it. The company participates in the "Affordable Connectivity Program" and the "Life Line" program. Unfortunately, SafeLink does not provide members of the program the correct plans they are approved for. They then make it very difficult and impossible to get it straightened out. From not having access to any of your data usage or current plan information, to customer service representatives and higher ups that will "transfer" you to another department, only to continue to hang up the line, to their faulty automative system that goes in and out so the customer cannot hear the options to choose from, to the call back option working improperly and disconnecting prematurely, to the chat customer representatives taking 20min+ to send one sentence, to customers being told they've used all allowed data for the month even when the phone was just activated, to the "Higher Department" not reaching when the customer is told a call was scheduled for them to reach out. This companies use of the "ACP" and "Lifeline" program needs to be investigated.

I had been using their free cell phone service since 2013,and in early 2020 the second non smartphone that they had sent me broke,so at first they claimed I wasn't eligible to get a new phone,and then they said it could just be the battery that needs to be replaced. At first they said they weren't going to even send me a battery so I had to order one and then I had to return it because after they claimed they would now send me a replacement phone of the same model, and told me I wasn't eligible for a smartphone, then they mailed me a brand new decent smartphone. Well after having this smartphone for a year and a half,it broke and was totally dead,and I asked them if the Safelink customer service could please send me a replacement for it, and I said I don't care if it's the same model or even just a basic cell phone because it's very important to have a cell phone for emergencies, both the customer service agent and then the supervisor I asked to speak to both claimed I'm not eligible to get another phone, they are full of garbage and I said I am still eligible for the same reasons I have been for years using their service.

I had safelink before with bring your own device, I tried to sign up again and they were like, you can only get 1 device from us so you cant sign up, well my last device was MY OWN! Why wont you give me a stinkin phone ever? You get money from the govt to do so! Dayum you cant provide a 20 dollar phone? Im pretty sure this is all TMOBILE whiiich, has poor security and is always being hacked, why would I want to sign up with them using lifeline, which is my SS#? Philippines customer service. Ill pay for monthy service, fact IS these days, all you need is a cheap smartphone, and you can use apps and wifi hotspots to reach people through the apps, so I can do without you creeps, you and ASSurance

Utterly shady business practices. I bought a phone from them just wanting to get like 20 minutes to keep for incoming calls in case of an emergency. When I actually tried to activate the phone, all the plans were scammy. They all had expirations and to make my minutes last a year was outrageously expensive. I tried a plan B where I'd just use the wi-fi to connect to Skype or some other VOIP, but that wasn't available despite the phone having internet capability. I'm going to be reporting these disgusting vermin to the FTC as well.