Tracfone Wireless IncReviews of safelinkwireless.com

I had SafeLink 6 days ago they cut off my service 5 days of them 6 days I've been working with them to get my service turned back on one of the agents had me online she was eating can I put you a whole for a few minutes she did this for every bit of of 15 minutes I had talked to another agent I was on the phone with him for about 2 hours trying to straighten out what was wrong with my phone then they said I need it a SIM card the one that they sent me did not work then all these codes I got yo-yo'd around so many times till I told the agent that's okay I am going to Xfinity and get me a phone yesterday was December the 19th 2022 when I went and signed up for my new phone I receive it today December 20th 2022 by FedEx goodbye safelinks never again will I ever sign up with you guys again you are liars at least some of you are I'm not going to say all of you but whatever anyone do please do not go to SafeLink not only that they told me that I had to get another carrier I say aren't you my carrier well you have to get another carrier I got one I carry myself straight over to Xfinity LOL 🤣😂🤣🤣🤣🤣🥳🥳🤸

For the past 2 months I have been trying to get SafeLink to activate the lifeline program for my phone. I have been a safelink customer for over 4 years . The lifeline program has told me many times I am authorized to receive lifeline. SafeLink is refusing to activate lifeline on my phone and also the affordable connectivity program. In order for them to finally activate my phone they charged me $20 for their TracFone service. I have been on the phone with their representatives at least 50 times. It is taking up so much of my time and causing so much stress that it's affecting my life day to day. Now they're saying it can take up to 3 months to reactivate the lifeline on my SafeLink phone. Every time I call they say something different. The customer service representatives are very rude and seem to do everything but help me

This is your Affordable Connectivity Program (ACP) Dashboard What can we help you with today? After 20 phone calls and innumerable online inquiries for Customer Service, they blocked my phone number. Can Customer Service get any worse? Yes, it can....

I applied and was accepted for the safelink wireless plan within minutes! I was told I had get a free phone with unlimited data, messaging and talking within days! That was almost two months ago! Still no phone, no service and no way for anyone to tell me what happened! Everyone I speak to says that they don't have access to the information I need! They told me they would schedule a call back and did actually call back, but there was no one on the other line to talk to! That call and line sat silent for 28 minutes before I hung and called safelink wireless back again were I got the same run around! Save yourself the aggravation and don't bother with their bu]]$h*! and lies! It's all a scam!

I thought I'd give safelink wireless a try. I knew about the 350 minute limit but I thought they had Wi-Fi calling and I hope they'd have a better signal because my calls will drop with the previous provider. It was no better. Furthermore furthermore, their customer service are liars. First two reps I spoke to said that Wi-Fi calling wouldn't the deduct minutes from my account, even refunded my balance and tried to troubleshoot it for 30 minutes at least. Then the 3rd rep says wifi calling deducts minutes and refused to transfer me to a supervisor. No point in staying with them when another provider offers 1,000 life line minutes, so i try to port my number away from safelink to my new provider. They lie to me again and say i cant transfer my number for 60 days. I was able to port my number the same day they said this. Don't use shi*link. Bunch of liars, poor customer service, and poor signal strength.

I have been with SafeLink for years and they have disconnected my lifeline benefits TWICE without any communication stating my phone would be disconnected if I didn't recertify. Then when I ask WHY they didn't send me a letter or email stating it was time for my recert, they told me they don't send out anything anymore! So how in thee hell are you supposed to know when your benefits expire!?! You don't! You just wait until your phone randomly gets disconnected and you have to start the entire process all over again including getting a new number! That's only the start of this companies failures. Customer service doesn't know their ass from a hole in the wall. Phone gets absolutely no internet now. I always have issues with my phone when my benefits get added every month. I'm usually without a phone for a day or 2 because of these issues. This is like a bad relationship! So guess what SafeLink, I'm moving on! I will be giving Qlink a try.

My phone service stopped working. It may be an eligibility issue where I need to provide new information. But they gave no warning; just shut off my service. When I would call in to support the automated system couldn't find my phone number; I have to spend 10 minutes each time trying to bypass it. After bypassing it the support people couldn't find my phone number/account either. First they would transfer me to the enrollment department and the connection would hang up. Then they said "call this number and it will put you through an automated system to fix the issue". I call the number and it goes dead right away. Then one of them was straight up trolling me. They would make me repeat long numbers 5x in a row, with the excuse that their system keeps erasing it. One told me my phone wasn't compatible with 4g (a lie); they would say they're sending an authentication email which I would never get. I tell them there's something wrong with their system because for months they've never been able to send me an auth email to gmail (I confirmed the correct email and I get other emails from them). I said they need to pass this on to their IT department since there's clearly major problems with their system (erasing info, not finding my number, not sending auth emails). They completely ignore it and repeat some irrelevant information. They avoid/ignore most of my questions & concerns, and simply repeat unrelated & irrelevant information. I also have a verification pin. The person lied and said they need more than that. They asked for the "most frequently dialed number in the past month". An absurd request. There's no way to sort call history by "most frequently dialed". They told me ridiculous things like "restart your PC/phone to get your email working" then call us back. Told me there's no supervisor to speak to. These people kept me on the phone for more than 2 hours and my phone still isn't working. I now have to try to switch to another lifeline provider since these people are straight up trolling me. These people should not be getting Gov money.

WORST company ever to use your ACP and Lifeline benefits with. Customer service is horrible and doesn’t know what they are doing. I had to deal with them to set my mother up with her benefits and cancelled. Go to Qlink wireless! Trust me!