Tracfone Wireless IncReviews of safelinkwireless.com

Service totally SUCKS keeps shutting us off monthly and asking to recertification. Customer service is totally incompetent besides all of them barely speak English and when they get frustrated or don't know the answer they hang up on you. I guess you get what you pay for from a totally free state provided service. They get the lowest bidder like everything else and the quality suffers.

You know, I don't care if someone has an accent or if they're from overseas or whatever the case, that's not a problem and neither should it be for anyone else. I think it's quite insensitive to include that as a downfall in their reviews because there have been people who struggle with English that have helped me get my service working. Racism is still well and alive so I do not like that when it's included in reviews, it's unnecessary. The actual problem is that they're just terrible people. The amount of times they ignore what I say and refuse to escalate it to corporate makes getting my phone service turned back on every month a nightmare. They are also not supposed to turn my service off every month, no other lifeline benefits do that. They lie about everything too consistently. One person says you need a Verizon sim card and that's not MY JOB to do anyway. From previous experience with lifeline companies, if they change their services, they will automatically send you a new sim card with their new service provider but the thing is, this isn't the issue and it's a LIE so do not listen to that one and waste your money. They lie about needing an alternate line to talk to corporate and corporate employees are either bran dead or brilliant, there is no in between. One person will refuse to work on my phone without an alternate line, one will work on it and not know how to fix it while keeping you on the phone for 30 minutes, and another person will fix it within 5 minutes. They are thee most unprofessional, untrained, scam, low scummy company I have ever ever had service from. You have to practically bash your own face in with a mallet to get your phone back on every month. When the service is on, it works incredibly. I have the truly unlimited ACP plan, the step above 25GB so truly unlimited data, and it's fast, reliable, and I can get everything I do on the internet done in a hurry. The last thing I want to say is the amount of times they ghost you or hang up on you is ABSURD. They have no problem pushing your buttons, being rude, and lying and when you finally snap and start giving them a taste of their own medicine, they hang up or aggressively change their tone and repeat the same things over and over again. You have to basically get lucky to find a combo of a regular employee who will transfer you to corporate office and a corporate employee who knows what they're doing and what to look for. This has taken me anywhere from 1-4 days to get through to someone who will actually help you. I get the service is free but ruining someone's mental health at the beginning of every month to keep their phone service on is absolutely beyond disgusting. They aren't trained properly. They pull things out of their a**. They argue even when you're trying to be polite, have even had some raise their voice and interrupt me before speaking which has resulted in my anger towards them spiking every month. I can only take so much before I give people a taste of their own medicine. When I can afford it, I will be dropping them like flies and moving onto a company that doesn't treat their customers like this. It's not about the language, it's about the people working for them. There are too many 1 star reviews for this company to not be checked out yet, I don't get how they lie, scam, and treat their customers like this and GET AWAY WITH IT. List of things that needs to be fixed ASAP: -Train employees better and change the troubleshooting requirements -Remove the requirement for an alternate line, it is an inhumane practice because people who get free phones are getting them because they can't afford a phone. Use your brains and logic, That requirement is false anyway as they've fixed my service without needing one for a YEAR. (People with lifeline CANNOT get another lifeline phone without it deactivating the current one and this is the only service with ACP truly unlimited data for those who need it) =Record phone calls consistently and fire those who argue and raise their voice at customers or get passive aggressive with them -Stop letting employees spread misinformation or giving them information that requires payment for a FREE service. This is absolutely not okay. They are responsible for sending you a sim card if they are on a new network. They are responsible for sending you a new phone if they gave you faulty one. -Fire people who are being argumentative, rude, spreading misinformation, or refusing to help and hire people that actually want the job and pay them a decent rate This company lacks integrity. This company lacks positivity. This company lacks accessibility. It lacks everything that makes a company a good company. They need to be revamped or shut down, they're actually causing horrendous stress on a lot of their customers. FYI They REMOVED my previous review. So not expecting much.

for months i had used this carrier for my lifeline/acp benefits. everything was great until one day they deactivated my phone. So i called their customer support. the associate said i was not enrolled with them. i ask "why not" He replied "I do not know" and that i need to reapply. this is where the twisted began. i reapplied and called them back. i was first told 7-10 business days to reactivate my benefits. i protested. they connected me to the lifeline dept. then i was told 24-48hrs and they would put a paygo plan in effect until the benefits became active. the plan would have 4.5gb data (=1gb data) 48+hrs went by still no acp/lifeline. i call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened. So i venture to walmart and i purchase a straight talk unlimited plan the $45 silver one (since my phone was originally a straight talk phone) but for some unknown reason the plan could not be added to the phone so back to calling customer service i go. the associate tells me that he has to migrate the unlimited $45 straight talk pin into a tracfone pin and instead of an unlimited plan it would be 8gb of data..."why?" "cause your carrier is tracfone".."since when?" ..."i don't know" ..."ok whatever.." so then i attempt to add my now 8gb tracfone plan outta the "reserve" on my account and as expected..fail. so i call customer service again and this time i am told that my acp/lifeline cannot be added to my phone because they fell i need a different phone and mailed it. ok then i figured i should have no problem getting my original $45 unlimited plan back on my phone then...wrong..instead i have too settle for the 8gb tracfone that after a long battle gets added to my phone @ only 3gb data.Summery!... This company is full of lies.

Over the phone, 4 out of 5 stars. But FORGET online support. They turned off my phone 5 days ago without notification, neither by text or email. Just today, a tech on the phone explained, after checking my number that I'd been using up until Friday, that they removed my account LAST YEAR! Again, without any notifciation. He said the system took all this time to catch up to me. ROTF! The online agents don't seem to pay attention to what you write in chat. The agents I chatted with over two days kept telling me to call customer service for a new Verizon sim card since they switched AFTER I had already informed them several times that I did not have access to a phone at all. Another Safelink agent kept telling me over and over I should just go to Walmart after I had plainly told him/her that they had no compatible sim cards for sale. I had told that person three times!! Terrible agent. No one I spoke with at Walmart knew a Verizon Tracfone-compatible sim card even existed. I guess Safelink didn't notify them either! One nice lady went through every card in the drawer and not one of them was Tracfone Verizon compatible. I know, too many exclamation points. Well, there's going to be a lot more! I guess it's the nature of a LOT of people who work online support jobs that they only care about the templates they've been provided. They can't hold a normal conversation. Edit: May 27, 2023 Okay, just had the worst CS experience with this company I have ever had. I received my new Verizon sim card (paid for fast delivery) and had a simple two-part question that one agent kept ignoring after I asked and rephrased the question several times. What 2 numbers does the sim card number start with, and which of the three rows of numbers started the sim number? I have brain damage so have a lot of difficulty thinking. I always make sure to inform every agent I chat with. This was no exception. After the agent kept ignoring my two-part question, instead answering questions I hadn't asked at all, I asked for a supervisor. Of course, this moron told me to call customer support after telling them AGAIN that I didn't have access to a working phone. I asked for a supervisor 3 more times and the agent just GHOSTED me. So I got another agent. This one immediately answered my question. Oh, good! Finally, someone who is actually helpful! But things went downhill really quickly. After some back-and-forth instructions, the agent told me they had sent a text message with a special code, and to please provide it for them. I told them my phone did not have service, therefore I could not receive the message. The agent said to just put in the old sim card. Okay, I realized that's how they work, so I put in my old sim card to get their support text. The phone auto rebooted when I did. When I told the agent the phone was rebooting, the agent declared "Perfect!" and promptly left the chat. WHAT?? Lunch break or something. An hour later, still no reply. Regarding the text messages I received, the first one was a long paragraph saying to transfer my service I will need a new plan, blah blah blah. Then a second message popped up saying "Sorry, this service is not available for your service plan" Of course not, it was the old sim card. Then I got another copy of the FIRST message! Then several minutes later, I finally got a message saying, "Your Tracphone authentication code is blah blah blah and is valid for ONLY 10 minutes." That was MORE than 10 minutes later!!! These chat support people are often incredibly rude or utterly obtuse. They don't respect poor people who depend on the Affordable Care Act, I guess. So little empathy, they'd gleefully kick a kitten through a fan! So I am now forced to go to a paid service, on a fixed income no less. Fortunately, Mint Mobile just signed me up at a FIXED rate of $15 a month because I'm 55. I'm already struggling with depression, and Safelink made it SO MUCH WORSE this week!! I was born with a lot of disabilities. But I've also had physical brain damage, plus I've been suffering from massive brain swelling for years from hydrocephalus. Finally, getting surgery to relieve the pressure. BTW, this took me about 5 hours to write, as I have a lot of trouble typing out just one word over 3 letters. That's how bad things are. Thank goodness for Grammarly! It was still a huge struggle. But there are lots of people worse off than me, and I hope to god none of them have to put up with the DARK SIDE of Safelink's support.

Rude ass customer support. Impossible to talk to an America

I been with the company only a few months and things were going well. Going well until I used all my data minutes for the month after that all hell broke loose. My plan gets switch to lifeline and I am on acp. I didn't change it. So now I only have like 1000 talk minutes and 4gb of data, when before I had unlimited talk,txt and 25gb of data and 5 gb of hotspot data. I been without service basically since the first of 2023. I am calling in with my concerns they are telling me ok wait three days and they will resolve this for you. So I call in three days and they can not resolve it so they tell me to call in another three days and it will be looked at. It's day two right now. I will call again tomorrow and hopefully things will be back to normal. You wouldn't believe the excuses SafeLink rep came up with. They telling me I need to recertify but I only been with the company for three months ...lol then they told me I been released from the program and I called acp and I am still a member. Everytime I call it takes at least 10 minutes to get to the correct person. I been calling back and forth so much to SafeLink. I know there whole greeting and the things they will say. Now don't get me wrong it's not the rep fault. They are only doing what they was trained to do And say. I will tell you it's a headache tho. My plan has been switched by who knows who and it's was easy to do but to get it back it's like pulling teeth at the dentist. It's always like that. I know this is a free deal and I am happy to be in the program or am I? I have been without service for almost 2 weeks...crazy

They have disconnected my service three times. I have to re-apply each time which takes about two weeks. On this third disconnection, they have me imprisoned in "pending" status which means that I can't re-apply with them or anyone else. This is California Lifeline service that I'm referring to. Look elsewhere for BYOD service. Safelink only has zombie automatons that aren't able or willing to help.

"customer service" assgent "king" (operator id: 510679) said my minutes would be auto added on a specific date. they weren't added, yet again. called back and spoke to assgent "laileen" (operator id: 514001) and she said i didn't get data/mins added due to a glitch, yet again. f safelink f tracfone