Tracfone Wireless IncReviews of safelinkwireless.com

Please get better tech support and stop outsourcing to foreign tech support who aren't even in America! I attempted the Verizon sim card update twice on my old iPhone 8 regular model and the freely sent sim card was a dud of some sort, and I personally had to pay the petty one dollar to ship me a new Verizon sim card (I use this free service due to my low financial strength and it was hard as heck to find a viable means to digitally pay that ONE DOLLAR, for YOUR mistake), and after a harder than necessary process, my phone worked and it still works, but it seems to still signify that its Tracfone, but maybe that is because Verizon owns Tracfone, but wouldn't Verizon slap their name on my phone as my carrier, anyways, everything looks the same, but the service is a bit worse than before. And I know its not just the legacy iPhone 8 I have, since everybody on newer tech is making the same argument....Please Overhaul your company and its networking technology and everything in general!

My phone doesn't work properly..it's an old Moto actually that I bought to replace a Hot Pepper. I bought that phone. SO old Moto only works with internet. Plus I pay dearly out of pocket to keep Verizon. I paid a Trackphone through Dollar General for a flip phone. Trackphone. I need a replacement card for this mess..please. help me. Even Dollar General tried to help me. I bought a flip, Nope. So my old Moto says hello Moto...and info fades except me. Please help..

One star for the entertainment. Use QLINK WIRELESS! They work like they should. ACP no problem there after a week of dealing with human robots who hang up on the phone because a thinking individual is too much for them at safelinkwireless.com. Do they have any managers there? As someone else mentioned here: Use QLINK WIRELESS! Trust me, approval works in minutes! :) It is actually great that I had that horrible experience at Tracfone BEFORE getting any service. I can just imagine how horrible that would be! Thanks GOD! :)

Round 2 with a purported LifeLine service: So first they (SafeLink, aka Tracfone) approved my LifeLine application via their website, but then told me they did not offer service in my area. Next thing I know it is 2 weeks later and I get this Nokia C200 in the mail with a sim already installed - keeping in mind I never got to a point of telling them I was planning to use my own device. Pulled the Sim and put in my much better Moto G Power, and every thing worked - even WiFi Calling (VoWiFi)! For an unexpected turn, it was looking good... until I tried to port my number. They then told me I had to purchase a new SIM, refused to transfer me to a supervisor, then they suddenly said she could do something, twiddled for 5 min, then said she would call me back in 2 hours. 1 hour later - no service! Auto dialer called, and hung up on me, twice, so I called them from my gVoice line, and sure enough its disconnected. So I call them via GV, 2nd CSR gives the same song and dance about having to pay for a new SIM, refused to get a supervisor, then hung up on me. Oh, and just for grins I fired up that crappy phone they sent me (which I never ordered or approved), without its SIM, skipped all the linking setup, went to do a couple system updates so I could run a PassMark on it to prove how bad it is - only to have the updates constantly interrupted because their bootstrapped and locked app is backloading several games and apps without permission or approval. So, next up is filing FCC and BBB complaints SafeLink = KMA & GPS

Worst customer service i have ever had in my lifetime. Need less to say i will find me a different phone company. Worst ever!

They purposely slowed my data ever month the service was horrible droped call sometimes people couldn't here me even with full bars had to use the phone out side for pepole to here me customer service was very bad they kept hanging up on me then they wouldn't give me my port out pin it took 2 trys to get the info

SafeLink Wireless is the sh**tiest wireless company there is! I had the Free Unlimited Talk, Data and Text plan that's apart of the Government Assisted Lifeline. They shut my phone off at least 8 times!!! I've spoken with numerous customer service reps who either do not understand what you are saying or they end up hanging up the phone on you!!! The few times they tried to restore my services, my phone is shut off again!!! Then when they want to troubleshoot the phone, they keep saying that my services have been de-enrolled and I don't have lifeline, which is not true because I've checked both SafeLink and the National Verifier's websites and I am enrolled. Today, August 1, 2023 they said that I am enrolled which is true but why is my phone off still? I don't have a landline or any extra cell phone lying around. If something happened like my car breaking down on the highway or I was at home and I was hurt and unable to go to my neighbor's door and get them to dial 911 for me, how will I be able to call anyone for myself or receive roadside assistance??? Nowadays, it's very dangerous to not have a phone!!! Safelink is playing with people's lives!!!! I'm switching to another wireless company and if I have to pay each month to keep my phone on and running, then so be it! Goodbye, SafeLink, I was a loyal customer for 6 years but you guys are going too da*n far!!!! Forget you all!!! I hope your company goes under the water and under the jail for playing with people's lives!!!!

Safelink/Tracfone Wireless, dba Verizon Communications, has the worst wireless service available. The customer service representatives are unhelpful and disrespectful. It took two days in order for my mother's ACP/Lifeline service to be restored to the phone they sent her. I have never felt more insulted by a company's representatives, and I would recommend anyone not to use Safeline, Tracfone, or Verizon at all.