Safe Home SecurityReviews of safehomesecurityinc.com

STOP ? DO NOT BUY ANYTHING FROM THIS COMPANY. Do not sign a service contract. They have been sued in multiple states and will never let you get out of the contract. I have been fighting with them since Novemeber to release my system. I never signed a contract with them but they purchased my contract from TBI. My contract is up with TBI and I would like to use someone else. They will not release my system and they keep billing me. I have filed complaints aith AG and BBB and for the few pennies that my service contract brings in a year they are spending way more fighting me. Horrible company ! STAY AWAY . YOU have been warned

So not impressed. My mother had a contract with Safe Home Security. When someone dies, they still expect the contact to be paid. They will not be providing coverage for the last year, yet they still expect to be paid for it despite the fact that the person whose name is on the contract is no longer living and able to use it. Just end the contract early at death! How difficult is that; rather than to make grieving people worry about payment on a contract that will no longer be used. Just checked on Facebook and there is a page for "Customers Against Safe Home Security, Inc." I guess that I I am not the only one.

This is the worst business interaction I have ever had. Total lack of transparency in pricing, horrible communication, awful customer service. When my credit card expired, they never bothered to contact me to get updated payment information - they simply filed a past due notice with the credit agencies. Then they failed to notify us that our security system needed an upgraded communicator chip for them to continue monitoring - they just kept charging us money while not providing any actual monitoring. Then when we tried to cancel our service, since we were out of contract, they refused to respond to our calls or emails to confirm that the service was terminated. THIS COMPANY IS AWFUL. There are much cheaper alarm services out there, with far better customer service.

The customer service is the worst I've ever found. I've been trying to update my contact number for over a year but they keep reverting to calling the old one. I really resent being locked into a 5 year contract with them.