Safe Home SecurityReviews of safehomesecurityinc.com

Tried to cancel my contract since January 2024, because the sytem does not work, has only worked sporadically the entire 2023. Have advised them to cancel contract over and over, still sending me bills for a service that is not functional.

I paid the collection Ransom around 60 days ago and they never care to update the equafax information Only pay the via escrow if you want collection to be removed It's disgusting how these kind of businesses get a way with these things.

From the beginning, the sales person, who works for Momentum Sales, but sells Safe Home Security lied to me and my wife. He promised to contact my old alarm company and cancel our contract, as well as pay the buyout, as well as reimburse me for any monthly payments I made to the old alarm company. After one year of constant trying, I was able to get a partial payment for the buyout after i contacted the old alarm company myself and cancel the service. I had to pay the entire buyout amount. Salesman (Steve) told me that Safe Home Security would pay me for the buyout. But the money actually came from the Salesman’s account. The salesman did that so I would continue to pay the old alarm company so that the amount for the buyout would be less. A scam from day one. Do not trust the salesman for Safe Home Security. Safe Home Direct, a branch of SHS in Utah has done nothing to help me deal with this salesman. They want a detailed written letter showing what happened. I am sure nothing will happen. I will have to send the salesman to collections. I experienced very bad customer service from day one. The technician that came to my house to install and repair was a decent person. He told me that I need to be persistent or the salesman, safe home direct and safe home security will just ignore me.

I was happy with my system and security company till last year but they have gone down the hill so much that to get a service visit of a technician we have to wais for months. After my system gave low batteries signal, I asked for to ship the battery since technician was not available for almost one month. Our system is also screaming in the middle of the night for no reason as if intruder has broke in the house, so requested the technician to visit. Today, after 10-13 days after my call, I found out the battery order was never placed and the technician visit was also not set. And now I am stuck with them for one more year because of the contract. I would recommend to go with more famous company who can come to your house when it’s needed and not have to wait for few weeks

Signed up with them, was given a discount, told to call after the 6 months and we will give you another six months discount. 6 months over and now I am the one who is making it up and have to jump thru hoops. Just going to stop payment. Do not sign up. Sad that companies use these methods to increase their profits.

This is the single worst company on planet earth. I have been trying to cancel for months and finally needed to cancel the credit card because no-one will talk to you about cancellation. The product doesn't work and they still charge you every month. promising a service tech and no-one comes. insanity.

This company is the worst. I was with this company over 20 years ago when it was truly a family business but greed got the best of them and now they are the worst security company out there. I will be cancelling my service next time around after being with them for 20 + years!!!

An absolutely horrible company with horrible people. We called at least 6 times to have their crappy equipment fixed and they simply ignore you. They don't do what they say they will and they lied every time we talked to them. STAY AWAY AT ALL COSTS BECAUSE THIS COMPANY SUCKS!!