Safe Home SecurityReviews of safehomesecurityinc.com

Avoid Safe Home Security, Inc. at all costs – this company is a scam. I signed up with them years ago for a system with 5 sensors, including a motion sensor I was explicitly told would not be triggered by my dogs. From day one, it caused nightly false alarms. A technician later confirmed the problem could not be fixed and advised me to cancel, which I did in 2022. I have not armed or used the system since. Despite that, Safe Home has continued charging me monthly. When I called, I was told “it sucks that it happened” and offered either to buy new equipment or lock myself into a new 3-year contract with a “3 months off” deal. Completely unacceptable. I asked for a full refund of charges since cancellation, written confirmation my account was closed, and assurance they would stop billing me. Instead, I opened a BBB case, and their only response was to push more equipment and a new contract. They refused to take ownership of their faulty installation, refused to issue a refund, and hid behind their “we require written cancellation” excuse. This company is a predatory operation. They install equipment that doesn’t work, then trap customers in contracts and continue billing even after cancellation. If you value your money and peace of mind, stay far away from Safe Home Security, Inc.

Would give zero stars if possible. This company has been my worst nightmare. I’m tempted to fight them in court. I originally signed up with SHS in 2015. In 2016 I wanted to cancel my service and was told I couldn’t cancel until 2022. I stopped paying and started getting letters threatening to send it to collections. I asked what I needed to do to avoid this (I decided I didn’t want my credit ruined) they said I had to sign a new contract to get in their good graces and they emailed it to me. Now I’m supposedly under contract with them until 2029. They said I re-signed for 60 months! There is no way in h*+# I would have signed a 60 month contract with this horrible company. As I said I have wanted out of my contract since 2016. The contract was signed electronically and I swear they added the time after I signed it. Do not sign a contract with this company. Run!

My 87 year old mother with dementia lost her neck pendant. I called the company to get a replacement and was told it would be $180. With my mother's dementia slowly progressing, I'm sure she will lose this pendant over and over again. I have no doubt that this pendant is a $2 piece of plastic with a transmitter in it from china. The fact that they are charging $180 to a senior with dementia is absolutely criminal. Beware.

You better watch your billing close!!! My paper copy says due 18th but online May 31st! Couldnt figure out why I’m late each month. Talked to rep who sounded totally exhausted from struggling to understand it enough to explain. He said it’s stupid and causes people to be late which affects credit scores! I was also slimed into another contract when I called to cancel 2 months before end of contract. If you have them cancel when you can. If you’ve been solicited by sales hang up on them. My bill has Ben twice as much as they said it would be. Now bc of how they bill, I’m paying for 2 months each month!

Worst company ever. When I first signed up, they promised me a free camera and free credit card worth $200 and I was not given either plus alarm system haven't worked since they put it up since 2021. Told them to cancel and they won't but keep charging me. I contacted the BBB about them.

Zero stars if possible. Worst company ever and not sure how they are still operating.

Please don't go here it's awful I had a completely different alarm system company name on my alarm panel called core home security with a completely different phone number but contracted to safehome. Wouldn't send me a copy of agreement heck I don't even know who I was paying actually, Because it was debited out just said alarm company , but now I'm being sent to collections when a lawyer told me not to pay them Crazy ..stay away!!! When I canceled they sent me a resign up form even before they told me I owed money? Six months later? Why wait six months to tell me that with &10 late fees? Why did I not get a copy of my application and signature When requested? It's all weird and scammy.

STAY AWAY FROM THESE CRIMINALS. This place is filled with degenerates. Ever since I began working for this company, long term employees were quitting due to incompetent management and along the years I understood why. The managers and most service workers alike have either a disgusting criminal background, heavy history/current problems with drugs or some kind of mental disorder which is why this place is facing lawsuits like no other. The low iq managers that are rotting with this company can’t get a job anywhere else, unsurprisingly, given their lowlife backgrounds which is why the place has been going downhill and are extremely pretentious when anybody with a pair of eyes can see right through them and their scumbag business practices, a total facade. The owner does not mind hiring such bottom feeders as this allows minimum and very low wage payouts as well as little to no investment, their so called corporate office is extremely poor and dirty. There is close to no future left for this filthy company, as the state of Massachusetts is cracking the whip on them, feel free to lookup the reputation for these peasants online. Turnover rate is extremely high and incompetent bums with crackhead teeth, sweatpants, socks and sandals reign over this joke of a company with the few brain cells they have left. A company is only as good as their staff so beware of dealing with these inept fools as an potential employee or customer.