Safe Medical TransportReviews of safehandsrelocations.com

Response from Safe Medical TransportJul 7, 2025

⚠️ This is not a legitimate review from an actual customer. We do not have anyone by the name “FEE C” in our records. This review appears to be either from a disgruntled former employee or someone who has never moved with Safe Hands Relocation. ⚠️ Hello, We have thoroughly checked our customer database and do not have any record of a customer by the name “FEE C.” In fact, we are confident this is not a legitimate review. The name does not appear in our system, and the review does not reference any valid customer, family member, or any details that match our records. Additionally, we do not provide exact delivery dates — only delivery windows or time frames, which is standard practice and clearly outlined in our contracts. If this were truly from a customer who experienced any damage or missing items, we would expect them to reach out directly to our claims department, as every move we handle is covered by insurance. We pay a substantial amount to maintain proper insurance for all our customers. If you are in fact a customer — or are posting on behalf of someone who used our services — we would be more than happy to help resolve any concerns. Please contact our Claims Department at [email protected], or call the number listed at the top right corner of your contract. When reaching out, please provide the job number (which starts with 629) so we can verify your move and assist you right away. We take these matters seriously and are committed to addressing any legitimate concerns properly and promptly. Thank you, Safe Hands Relocation

Response from Safe Medical TransportJul 7, 2025

Ken, We do have a clear refund and cancellation policy outlined in the contract you signed, but unfortunately, the conditions for a refund were not met in this case. I’d like to clarify exactly what happened so there’s no confusion. When you and your wife first booked with us, we asked you to provide a detailed inventory of every item going on the truck so we could prepare an accurate quote. We informed you we’d be sending out a 26-foot box truck, but we did not promise you the entire truck exclusively — we based the pricing on the space you told us you needed. Your original inventory listed about 920 cubic feet of space. For reference, a 26-foot box truck can hold roughly 1,800 cubic feet, so your shipment would have used about half of that space. You booked at the last minute — paying your deposit on June 12 for a pick-up window of June 15–16. Here’s what you originally listed: • One large armoire • One headboard and footboard • One king bed with mattress • 70 medium boxes • Two computer desks • Three large desks and chairs • Six dining chairs • One dining table • One double dresser, one single dresser • Two exercise bikes • Two 7-foot ladders, one extension ladder • Two nightstands • One 3-seat sofa, one 3-piece sectional • Two televisions However, when our crew arrived on June 15, they found your actual inventory was nearly double — requiring about 1,750 cubic feet of space. Instead of the 18 items/99 pieces you originally listed, you actually had 50 items/194 pieces. That’s an extra 830 cubic feet, almost the same amount as you originally declared. Below are some of the additional items that were not disclosed in your original estimate: • Additional headboards and footboards • Instead of 70 boxes, you had about 350 boxes of various sizes • Extra desks, chairs, and dressers • Shop vac, step ladders, toy truck, desk, water table, wood box • Two Christmas trees, bassinet, toy box, crib, pet container • Ironing board, lawnmower, pack-and-play, queen bed, cat food, mops, dolly, floor mat, golf bag, laundry box, extra Peloton bike, pizza oven — and more. As you can see, the box count alone quadrupled. This is not a small oversight — it’s nearly the same volume again as what you originally booked. Naturally, the price increased because the space needed did too. If you had provided this full list upfront, the cost would have been quoted accurately at the start. When you signed up, your rate was $5.75 per cubic foot. To help you, we even reduced that to $5.25 per cubic foot despite the last-minute changes. Your original quote was $6,577 for 920 cubic feet, but with the actual volume of 1,750 cubic feet, the cost adjusted to $13,198. Keep in mind, when you canceled, we had already: • Scheduled a truck that was heading to Rancho California • Booked a hotel for the crew the night before (June 14) • Paid four movers for their time and wages • Covered fuel and operating costs All of these expenses are covered by the deposit when a move is canceled outside the policy terms. That’s exactly why the deposit is non-refundable, as clearly stated in the agreement. We did not trap you — we gave you a fair estimate based on the information you gave us. When the actual items turned out to be nearly double, the price changed to reflect the reality. The trucks we dispatch are shared-load trucks unless a customer books exclusive use — which was not the case here. I hope this explains why the cost increased and why your deposit could not be refunded. We did everything possible to keep your cost reasonable and even reduced your rate. If you had provided an accurate inventory from the start, the pricing would have been consistent from day one. If you’d like to discuss this further or have any questions, I’m happy to talk.

Response from Safe Medical TransportJun 27, 2025

Ryan, I’m sorry to hear you’re not satisfied with your recent move on June 26, 2025. I’d like to clarify a few important points for anyone reading this. First, our contract clearly states that final payments must be made using certified funds only — such as a cashier’s check, postal money order, Zelle, Cash App, Apple Cash, or cash. Personal checks are not accepted for final balances, and this is stated multiple times in the agreement you and Morgan signed. Regarding timing, every customer is asked to be available for both dates listed in the contract because, despite careful planning, delays can happen — traffic, weather, or prior moves running over can all affect exact times. In your case, the crew arrived a few hours later than planned, but still on the scheduled pick-up day agreed to well in advance. While we understand it was inconvenient, it wasn’t intentional, nor was it done to create an issue with your payment method. You also acknowledged having 15 extra large boxes that were not included in your original inventory. Each large box averages 5–7 cubic feet, which adds up quickly — and that alone increased your volume by over 70–100 cubic feet. In addition to the boxes, you added more items before pick-up that were not on your original list, including: One headboard One box fan One large mirror One stool One standing fan One coffee table One computer monitor One floor lamp Two high-top chairs Three planters One roll cart One shoe rack One plant stand One TV Another large mirror One desk chair These added items naturally increased the total space required on the truck, which affects the final cost. Our software uses standard sizing for each item, but when the actual items loaded differ from what was provided, the price has to be adjusted. Regarding disassembly, our team disassembles furniture when necessary and safe. Smaller pieces like end tables or small coffee tables often don’t require disassembly because it provides minimal space savings and increases the risk of losing hardware or damaging pieces. About communication: you mention speaking with three different people — that’s because you were supported by multiple departments working together: sales, dispatch, and your moving foreman. When you reached out, everyone did their part to respond by call, text, or email — which is how we make sure you’re taken care of at every stage. As for delivery, your pick-up was just completed less than 24 hours ago. Your contract clearly explains the delivery window: the Department of Transportation allows 14–21 days from your first available delivery date, and we gave you a window of 10–14 days, which hasn’t changed. Lastly, Roxy is our dispatcher, so yes, you spoke with her — she was available by phone, text, and email throughout your move to keep things moving smoothly. We always base estimates on the information provided. When the inventory changes, the price naturally changes too. This isn’t misleading or unethical — it’s simply how household moves work to ensure you pay for the actual space used. We appreciate your business and want your delivery to go as smoothly as possible from here. If you have any questions or concerns, please reach out directly at [email protected] — we’re here to help. — Safe Hands Relocation

Response from Safe Medical TransportJun 27, 2025

Hi Nicole, This is the owner Ryan of Safe Hands Relocation. I wanted to respond to your concerns and clear up some confusion regarding your move and recent review. You were picked up on June 7th, which is one of the two dates listed on your contract (June 6th or 7th). While we initially aimed for the 6th, the move scheduled before yours unexpectedly filled the entire truck, which required us to unload and reorganize at our warehouse. Rather than showing up late at night, we honored the second contracted date and picked your items up on June 7th. This is in full compliance with your contract, which — as required by the Department of Transportation — lists a two-day window to account for scheduling flexibility, unforeseen delays, or truck capacity issues. Regarding delivery, we informed you at booking that delivery takes 10–14 business days from your pickup date, excluding weekends and holidays. Your belongings are currently staged at our warehouse and will be loaded onto the next available 18-wheeler heading toward Tennessee. Once that truck departs, you’ll receive your next update with an estimated delivery date, followed by a 24-hour notice prior to arrival. It has only been approximately 72 hours since your pickup — well within the delivery window. We understand you had arranged for cleaners and accommodations on the 6th and were disappointed that we arrived on the 7th instead. However, your agreement specifically states that both dates must be held available, and unfortunately, we cannot compensate for costs that were based on assumptions rather than the provided timeframe. Additionally, your comments regarding the movers are disheartening. Please keep in mind that while our movers are uniformed and trained professionals, they are on the road for long periods, often living out of their trucks. While they may not meet a “corporate” appearance standard, they handled your belongings with care and professionalism. If you do have a legitimate concern — such as the scratch on the floor — we encourage you to submit a photo and email it to our support team. We have not received any documentation or notice from you aside from your review, so we were unaware of any damage. If there is anything else you’d like to address, we are more than happy to work with you through our support team. We have remained in communication and done our part to follow the terms of the agreement. Should you still have concerns, please respond to the support email we’ll be sending today so we can resolve this properly. Best regards, Safe Hands Relocation LLC

Response from Safe Medical TransportJun 10, 2025

Hello, I wanted to take a moment to explain why your moving price changed and to clarify how our pricing works. First, we do not quote based on weight. All estimates are based solely on the cubic feet (space) your items occupy on the truck. The accuracy of your quote depends entirely on the accuracy of the inventory you provide during the booking process. When you first signed up with us on [3-26-25], your inventory (aside from 50 boxes) included: 4 barstools 1 chaise lounge 1 patio umbrella 6 plastic bins 1 recliner 1 sewing machine 1 shuffleboard table 1 three-seat sofa 5 storage bags 1 storage bench 2 end tables 2 large vases This inventory totaled 389 cubic feet. ^^^ However, about a week prior to your move, you informed us that you had additional items that needed to be added, which brought your total space up to 526 cubic feet. These added items included: 18 large boxes 4 nightstands 1 large rug 16 large bins 1 recliner The increase of 137 cubic feet, multiplied by our rate of $5.75 per cubic foot, resulted in a price adjustment of $383.25. You acknowledged that these were forgotten items and agreed to the updated price. On the day of your move, the movers discovered additional items and boxes that were still not listed on the updated inventory. As a result, your total cost increased by approximately $500 from your original estimate—not thousands, as implied. Please also understand: We do not move trash bags, as they are not durable. The moving bags you used had to be repacked into four proper boxes. Additional charges also included custom boxing for your two large glass vases, which is a required safety measure. All of these additional charges could have been avoided had the initial inventory been accurate, and if the required packing materials were provided in advance, as outlined in the “Additional Services” section of your agreement. Regarding the three missing boxes, we are genuinely sorry to hear that. While it’s rare, things can occasionally be misplaced during long-distance moves. We provide insurance for exactly these situations, and as of June 10, 2025, we have not received a claim submission from you. We would be happy to assist you with starting that claim right away. Please send an email to: 📩 [email protected] Include a list of the missing items and a brief description, and our team will begin the claims process immediately. In closing, the pricing changes were a direct result of your inventory increasing twice—once a week before the move and again on the day of. We did not underquote you intentionally, and in fact, our agents are compensated more for larger moves, so there is no incentive to leave items out. Our goal is transparency and accuracy—but that can only happen when the inventory provided is complete and correct. We’re here to help resolve the issue with the missing boxes and make this right. Please reach out so we can move forward. Sincerely, Safe Hands Relocation LLC

Response from Safe Medical TransportJun 11, 2025

Hello, I wanted to follow up regarding your recent move and the review you left on June 3rd. As of today, June 11th, your delivery has been completed — just seven days after your pickup on June 1st, which falls exactly within the 7–10 day delivery window we provided when you signed up. To clarify, you originally selected May 31st or June 1st as your pickup dates. We arrived on June 1st, which is the second confirmed date listed on your contract — exactly as agreed. While our estimated time of arrival was between 1–5 PM, the movers arrived around 7 PM. We do our best to provide a timeframe as a courtesy, but we are clear with all customers that times are not guaranteed, and delays can happen based on the jobs scheduled before yours. What we do guarantee is pickup on one of the two listed dates, which we fulfilled. Regarding delivery, it’s important to note that your move was done via a shared truck, which includes other pickups and deliveries along the route. Although your move was 700 miles, we informed you to allow 7–10 business days from pickup for delivery — not including weekends or holidays. Leaving a negative review just 72 hours after your items were picked up and stating you were “sleeping on a blow-up mattress” was both premature and misleading, as we were well within the agreed-upon timeframe. Your belongings were delivered on June 8th, just seven days after pickup, which is actually the earliest side of the window we provided. We also want to address your comment about being “scammed.” A scam involves taking money without providing the promised service. In your case, we showed up on your scheduled pickup day, moved your belongings safely, and delivered them within the exact window we told you to expect. That is not indicative of a scam — it’s a successfully completed move. You mentioned daily outreach — while we understand the desire for constant updates, we let every customer know that updates are typically provided every 48 hours, with a final 24-hour delivery notice once the truck is en route. We remained in communication throughout and responded to your requests appropriately. Unfortunately, when we didn’t have an immediate delivery date just 72 hours after pickup, your frustration escalated, leading to inaccurate claims in your review. We understand moving can be stressful and appreciate your business. If there’s anything else you’d like to discuss or resolve, feel free to contact our support team directly. Best regards, Safe Hands Relocation LLC

Response from Safe Medical TransportJun 2, 2025

Hi Brian, I’m a bit confused by your recent comments, particularly the claim that no one has contacted you or that you were unable to reach anyone. You’ve spoken with multiple team members here at Safe Hands Relocation, including myself, throughout every stage of your move. To clarify the timeline: Your items were picked up on April 5th/6th, at which point it was clear you had significantly more inventory than originally listed. You agreed to the adjusted charges and signed a new contract at pickup. However, you didn’t have the full payment at that time. About five days later, you paid the remaining pickup balance — but that only covered pickup, not delivery. After settling the pickup charges, you then informed us you weren’t willing to pay anything further and disputed the additional fees, even though you had already signed for them. Despite that, we still moved forward and dispatched your items toward delivery. When the delivery was attempted, you were not present and told our team you didn’t have the money to pay. That led to a wasted trip and forced us to place your items in storage at our own expense. In an attempt to avoid further charges, you filed a claim with the Department of Transportation, which was later dismissed as unfounded. Meanwhile, we were still actively communicating with you to resolve the balance and arrange delivery. To move things forward, we reduced the re-delivery fee, storage charges, and even the additional item charges — all to help you get your belongings. At delivery, you still pushed back on payment, but after extended communication, we came to a final agreement and completed the move. As for your recent concern regarding damaged items — you submitted your claim only 14 days ago. We’ve already informed you that insurance claims can take up to 30 days to process. That’s standard protocol, and we’re simply waiting for the insurance provider to finish their assessment. Neither we nor the insurance company has neglected your claim — it just takes time. With all due respect, the complications in your move were not due to a lack of communication or effort on our part. The delays and issues stemmed from underreported inventory, incomplete payment at critical points, and an unwillingness to follow through on previously agreed terms. We appreciate all feedback, but it’s important that the full context is acknowledged. We’ve gone above and beyond to accommodate you, including absorbing costs that were technically your responsibility. Thank you, Safe Hands Relocation

Response from Safe Medical TransportMay 27, 2025

Hello John, I would personally like to provide you with the contact information for Moving Authority, the company that administers our arbitration program. If you choose to reach out to them, please let them know you are calling on behalf of Safe Hands Relocation LLC. If they request it, our USDOT number is 4203266. You can reach Moving Authority directly at (720)-333-2430. Additionally, we sent you a follow-up email on May 27, 2025, at 6:13 PM Eastern Time, containing all of the necessary information should you wish to proceed with arbitration I wanted to follow up regarding the matter with your piano. As you know, our standard cargo insurance— which you agreed to at the time of booking—does provide coverage for your items, including the piano. However, this coverage is limited to $0.60 per pound per item, as outlined in the terms and conditions. For customers who wish to have full value protection, we partner with a third-party insurance provider. They contact every customer within 72 hours of booking to offer the option of upgrading to full-value replacement coverage. You elected not to purchase this additional coverage. Regarding the incident, the movers did not attempt to move the piano using just a single four-wheel dolly, but such equipment is standard in the industry and necessary during the process. Unfortunately, the dolly hit a crack in the ground, which caused the piano to shift and sustain minor damage. We attempted to assist you through the standard cargo insurance claim process, which you declined due to dissatisfaction with the coverage amount. You then requested to proceed through our arbitration program, which we promptly provided. We also emailed you the full arbitration packet along with our certificate and certificate number. Our arbitration provider confirmed that they spoke with you and explained the process, including the filing cost. However, you then declined to move forward with arbitration as well, stating you were not willing to pay any additional fees. At this point, we’ve presented you with multiple resolution options—all of which were available to you per federal regulations and the contract you signed. Unfortunately, you’ve declined both the insurance claim and arbitration options. That said, we will reach out to our arbitration provider again today and ask them to contact you directly. As a licensed and fully compliant carrier with an active USDOT number, we are legally required to offer arbitration—and we absolutely do. Please let us know how you would like to proceed. We are still here to help, but we do need to operate within the legal processes available. [email protected]