Safe Medical TransportReviews of safehandsrelocations.com

I booked my move with a hard move date due to leaving the state. I paid my 1/3 deposit and signed with this company due to being a veteran owned and veteran friendly company. I was given 2 potential days to move prior to my deadline. I was concerned leading into the 2 day window since I had not heard from the dispatcher. I was assured that I was on the schedule for the 2 day window. I contemplated getting a refund with the 72 hour window and more assurances were provided to me. I should have listened to my feelings. The first day of the potential pickup came and no one reached out or showed up. The second morning came and I started calling them to see when they were coming to move my studio apartment across the country. I had a 7 AM flight for the next morning and needed them to come through as I was assured days earlier. I was finally able to reach someone and they were working on the schedule for that day still a d would get back to me. Then late in the afternoon, I got a text saying that they could not make it. I was offered a refund over text and accepted given my flight and my clear expectations from the beginning about the move. Now the company is not answering my calls or emails about the refund. They are keeping the funds for a move they DID NOT make. I had to move myself across the country at my own expense. It has been 2 months and still no answer. I am confused how this makes sense to anyone as a way to do business. Please use other alternatives for your moving needs. Even if you paid as instructed, they might not show, and the money is a struggle to get returned, if I can get it at all.

Update: instead of taking accountability or contacting me in any way, this company has now blocked me and is completely unresponsive. Extremely unprofessional. Look out for their AI generated photos showing “happy customers” and the fake profiles that they are paying to leave fake reviews Reached out for my move from FL to CO and unfortunately had the same experience as many other reviews. I was advised that my move would cost an estimated $2300 and to not worry about not having an accurate amount of boxes as if I added 10-20 more, it would only be an additional $200-300. When questioning about insurance, I was told that my items would be insured up to $10,000 per item. After providing measurements of my furniture and my updated box amount, my estimate then went up to $1000. This steep increase completely took me by surprise as I was only going to use Safe Hands due to them being competitive with UHaul prices… this was no longer the case. My downpayment was $1237, for a pickup date listed as June 11-12th. The estimates that I signed listed that “ Estimates may be canceled penalty free and deposits are fully refundable only if the customer cancels the move in writing during the 3 day window immediately after Bill of Lading is signed.” The Bill of Lading was sent to me on June 10th, and I was advised that movers could not be scheduled for me until I signed it. This document now advised that I was not insured $10,000 per item as I was informed during the booking process, but they actually only cover $0.60 per pound, per item. I asked my dispatcher R—- (the third person I was randomly thrown to) for clarity, as if my 20lb tv was broken they’d only cover $12. She advised this was correct, but that they “sometimes” will cover more. Due to the multiple variations in what D—-y (the person who booked me) and R—- said, I decided cancelling would be the best option. I was then advised that I would not be refunded anything if I cancelled as they booked a hotel for the movers, and they were now scheduled to show up at my home at 2-4pm. How is this the case when I haven’t even signed the bill of lading that was required to proceed with scheduling? R—- advised that the Bill of Lading and the estimate that I signed were the same document, which is completely false. I was then emailed by an E—— P——, asking how I would like to proceed as movers were scheduled for me the next day. I responded back requesting a phone call, and stated if movers were scheduled we’d see them then. No phone call was returned, in fact their off shore representative told us to stop calling. No email response was received. No movers showed up. No money has been refunded. This is the biggest scam of a company. They’re not BBB accredited and in fact have an F rating. Their reviews on Facebook are fraudulent. If you click through them, they are clearly paid reviews from fake accounts. Do not trust this company. They are the classic bait and switch movers that they will warn you about with the initial phone call.

My original review was removed because apparently Second Hand is flagging their negative reviews. I was also approached by another website so I know this for a fact. Apparently, I used a persons name so I am resubmitting my review without any names. Trustpilot, if there is an another issue, you need to give the reviewer a chance to correct anything that goes against your "policies" before you completly remove a real legitimate review that will help people stay clear from this scam operation. They have cost a lot of people on here a lot of money and left several of us in financail ruins. People deserve to know so please do not remove this warning. WARNING!!! Do not use this company!! ABSOLUTELY ZERO STARS!!!! This is the most unprofessional, deceptive, illegal, fly by night operation I have ever encountered. For anyone that is even thinking of using this company...YOU HAVE BEEN WARNED. I was assured by one of their employees that I would be well taken care of from start to finish. What a joke! This is one of those scam operations where they give you a bogus quote and when they start loading, they claim you have gone over and you have to pay more money. By the way, there was no way for me to verify their calculations, they just expected me to hand over more money. I’m a 64 year old disabled woman and there’s no way I can climb onto an 18 wheel truck and measure anything. This caused me to have to leave several of my larger items behind which were in the original quote (including my box springs and bed frames). I was literally sick to my stomach and in tears and they could have cared less. They just kept texting people and having them send new contracts. They stand there and will not touch anything until you Docusign a completely different agreement from the original and Zelle more money to some random person. (Zelle states not to send money to people you do not know but I had no choice since my flight was leaving the next day) I wish I had called the police like others had done. It took 13 days for our belongings to arrive. They told us it would be 3-5 days. During this time there was very little communication and all they did was lie on the whereabouts of the truck. When it finally did arrive, the driver who is a contract employee told me that the trailer broke down and he and his daughter and her friend had to unload it and reload everything onto a new one. This included not just my items but others people's items as well. Nothing was wrapped in blankets, many items were packed into different boxes or missing and damaged. The driver did not want to pay professionals to unload and had me pay him directly because he said the company owed him money and he was arguing on the phone with someone right in front of me. He, daughter and another young man unloaded. It was a complete disaster and took them 6 hours. His daughter told me she was just along for the ride because she wanted to travel. They were not professionals at all and had no idea what they were doing. The driver also demanded more money since he had to take an elevator. I had to sign another document, go to the bank and get cash before he would proceed. He would not even start unloading until I returned from the bank. I have tried to get a refund from this company for their deceptive practices but all they want to do is gaslight their customers. They spend their time writing rebuttals to all their bad reviews instead of listening to their customers and resolving complaints. I was told by the supervisor, "the bottom line is we got your stuff to you". He refused to compensate me for the money they extorted from me. I have since filed complaints with the Department of Transportation (FMCSA) and the Attorney General of Florida. This company needs to be put out of business. As expected, Safe Hands wrote their standard reply of it's your fault not ours to my first review. I am expecting the same for this one.

Not sure where to even begin. This company has been full of lies, hitting us with surprise fees even after giving them an itemized list a week prior (And only telling us of the price difference AFTER loading most of our home), incredibly poor communication, insurmountable damage to what was actually delivered, and various missing pieces of furniture, clothing, family heirlooms and jewelry, which they have still never given us an answer to. There has also never been an on time employee for pickup or eventual deliveries (Which are usually long-haul drivers just picking up extra work with this company in rented box trucks). Our first truck came at 8 pm on a school night and the second came almost a week later on a Sunday at 7 pm, after both stating they’d be in between 7 to 9 am the day prior. Now mark my words, they will most likely respond here, like the previous responses, with denials, acting confused about who this review refers to, and/or blatant lies about “what really happened”, but every interaction with this company has been documented on our side and is being reviewed, regardless of their responses, so we know all the facts. Stay away if you truly value your personal belongings. **In response to the company’s reply: 1. There were no “attempted” calls to verify an updated inventory assurance. An email was sent from myself with all measurements included and an email, from you, stating that you believed all looked well from here (It’s all documented), and so as the customer, we felt that this communication was sufficient to confirm there wouldn’t be price changes as you were the “professional”. I even removed a refrigerator and a washer and dryer from the original list because we decided that those items would be staying behind. 2. As far as us willingly paying the extra amount without dispute or objection, that’s unbelievably comical for you to say, considering all the evidence we have from those twos days swing extremely to the contrary. You allowed your movers to load almost our entire 5 bedroom house before saying anything about a price change. What decision can we realistically have when most of our home is loaded and then everything stops, after banking hours mind you, until we pay the new balance? It was heading into the evening at this point and our only other choice would be to have everything unloaded, disorganized, try to get a refund, AND find another interstate moving company that night? You held us hostage with multiple opportunities for communication to be made to prevent that from happening. Your mover even came the day before to “wrap” our large items. Any professional mover would know if there were issues then and there, but nothing was said even then. 3. I never, at any point, stated that I’d ever want evening or even afternoon deliveries. That is an absolute farce. Why on earth would someone moving across states, with a large family, want to get their day started towards the end of the day? There is multiple points of evidence here as well confirming am pickups and deliveries, followed by delay after delay every single time. 4. We will still be contacting you on our damage, but I find it interesting that you can already “deem” our damage as only light scratches when you also state that you still need pictures to verify damage. We do not have any other “provider” either and I have no idea what you mean there, but that’s been the M.O. of your entire business. Also, we were told last week that we could only submit “damaged” items and that missing items would need to go through customer service. Did that change as well now? 5. I felt truly bad for your contracted delivery drivers as on both occasions, they were absolutely ashamed to be unloading the catastrophe that was put into the box trucks that they had to drive. Once again, for those reading this review as well as all the other negative reviews here, is this the experience you want from a moving company? Gaslighting, property damage or loss, and deflection?

This COMPANIES LONG REPLY TO MY SHORT COMPLAINT IS FALSE/NOT ACCURATE. The contract numbers were under quoted/bid. Typical of some movers. MY contract contained an itemized list of my big items...including big items they left behind. YOU DIDN'T CONTACT ME TO DISCUSS. Completely shocked/blindsided. They were contacted if I remembered anything. Contract total remained at $3736.51 plus $350.00 for packing loose items. Paid to date: $3236.51. Upon delivery i will owe $850.00 for a contract total=$4086.51 and they want more? I was called retarded, my messages are crazy. Agencies recommended I contact FBI. These are professionals? I'm 72 yo, on ssi and trusted this family and so called veteran owned company to give me honest service. Actual Veterans would not conduct business ripping off ANYONE BUT ESPECIALLY SENIORS. They knew long before my pickup they would not be picking up everything without additional cost. I should have been notified LONG ahead of pickup not at pickup. I would have made other arrangements much less stressful than dealing with this company. Google them read the many zero star ratings, Yelp, this platform TrustPilot, BBB sent them a letter of my complaint...no response giving them an F rating stating 40 previous complaints had no response and/or unresolved. why is my allowable response space much shorter compared to the novel this company posted. WARNING, SAVE YOURSELF, BELONGINGS, MONEY...DO NOT CONTRACT WITH THIS COMPANY!!!! SAVE YOURSELF THE FRUSTRATION! I don't understand why they haven't been shut down. I can't express my devastation and feeling of loss this company has cost me. $4,000 PLUS my hard work paying for my collections are now gone. I won't be rebuilding what i have lost, no starting over at my age...i know dramatic but unfortunately true. I hope I never have to use professional movers again. SHAMEFUL COMPANY/OWNERS AND EMPLOYEES. TRUSTPILOT: NOT ENOUGH SPACE FOR HONEST REPLY.

Please don’t waste your time or money, They miscommunicated so many times throughout the process. The driver that picked up lied to my face. It was the worst experience. On the day of pickup, I was given a time frame for arrival ..yet they arrived at least 45 minutes before the time they stated and I had 3 fussy children I was trying to feed before they arrived. They mover goes through our items and advises that we have more boxes than expected so we told him to take what was on the original contract because that was the most important items and what was left we would figure out. Instead of doing this they loaded as many boxes as they could and only a couple of the items that were listed. When we mentioned this he complained and said he really didn’t want to have to unload anything and reload. I ended up having to leave many furniture items because he just kept saying it wouldn’t fit even though those items were on the original contract and measured .. we also advised these items were a priority. When they finished loading I told him I was planning to fly out and my husband was already there at the delivery address so I asked when we should expect the items and he gave us the date so I booked the flight for my children and I. He knew I was pregnant and had 3 small children and was worried about having my bed and the beds for my children when I arrived and again assured me that they would be there before we arrived. We booked out flight for the night after the date given because we were told we would have the items by then, I then get a call from my husband that day that they changed the date so I rebooked our flight for a few nights later. We ended up leaving Saturday (a whole week after pickup) because of unforeseen circumstance's and when I arrived our items had still not been delivered. I was pretty upset with the idea of sleeping on an air mattress while pregnant and my children sleeping on the floor but I thought okay maybe it’ll just be one night. WELL that was definitely not the case. We called and called for days and just got voicemails, I emailed all the emails we had and only received a response from a team member who advised me of the 10-14 bus day policy, I told her this information was never given to us and she kept saying it was. I looked through all the emails and there was definitely no mention of this. I asked her if she can at-least give me a date to expect my items and she said she couldn’t but she would contact customer service and have them contact me, I also asked for their email and phone number so I could try to reach them. Well, they never contacted me, I called and was met with a voicemail box every time, I left countless voicemails no call back and no response via email either. She advised they probably haven’t contacted because they didn’t have a truck yet? We were uncomfortable so we decided to visit family. While there we get a call at 9:15 am from a driver advising us that our items were expected to be delivered in an hour and 1/2.. I have read some responses from the company stating that once the truck departs, you receive an update with an estimate date, followed by a 24-hour notice prior to arrival. We did not receive this at all. We had no calls, no emails from them advising us and we were hours away. We end up driving back home and they deliver the items and the team that unloaded was very kind but clearly contracted so they couldn't answer any questions or concerns we had. I get my items a whole week after we arrived so almost 2 weeks after the original date. I was tired of all the crying and stress and didn't want to potentially cause harm to my baby so I tried to stay positive and thought well at least it's all here. Wrong again... I go to set up our beds and my bed frame is missing and my toddlers crib is missing pieces as well so I’m pregnant and sleeping on my mattress on the floor and my toddler as well. I contacted them to start a claim for my missing items and was told I needed to wait 2 more weeks to see if they can locate the items. I am beyond angry at this point. I explained to them that I am pregnant and it's really difficult to get up and down off the floor. The response was "well the items are often unloaded and reloaded so these things happen" sounds like an excuse to me. I paid a lot of money for these items. Please .. if you care about your items and don't want them to be potentially lost or damaged, go with a different company or move the items yourself. I regret ever agreeing to work with this company. UPDATE: They lost my $500 bedframe and pieces to a $400 crib are offering me $90. o& I’m sorry to the person whose items were delivered to me, I have someone else things in my garage. *In response to the company: Pickup up was the 14th and we advised that my husband was at the delivery location and was available anytime, we never told the movers we weren’t available until the 21st.

They were SEVEN hours late to pick up my sisters things. When they finally did arrive they told her that, despite the fact she measured every item and submitted the measurements, she had too much stuff and they were going to charge her an extra $1200. She literally told them everything she was going to move and the exact dimensions and they said okay until they actually were there packing it up. Then, when she said never mind because she didn’t want to be charged extra because of their poor planning, they wouldn’t even fully refund her. It was unprofessional, unreasonable and just overall unsatisfactory. I would not recommend anyone use this company.

After filing a claim for items that never arrived and all of my big items scratched, or broken I was told I would only receive $100 if I took down my reviews so here’s another review. I spent $4,000 and the customer service was not helpful. I had 2 items that I have been told are no where to be found. I bought brand new rubbermaids all destroyed. 4 barstools scraped, fabric torn even after they were wrapped well. A broken tv that’s completely unusable. Plenty more but you can get the point. Safe hands does ok at communicating until they’ve taken all your money. It also took a month for me to get my items, and it was like pulling teeth to get information. Update to response. Im not disputing how much I paid I’m disputing the lack of support and customer service. Yes, I packed all my own belongings which I have multiple times when I have moved and have never had my items damaged this badly. I’m glad items that aren’t yours aren’t “badly scratched” in yours eyes since it wasn’t you who worked your ass off for these items. Of course I declined extra coverage becuase I had already spent 3,000 dollars and because I actually trusted the company to have “safe hands” and take care of my belongings. Nothing was done fairly. The company can reply all they want but you had a dissatisfied customer.