Safebound Moving & StorageReviews of safeboundmoving.com

We recently hired this company for long distance move after seeing their glowing reviews and competitive quote. However like so many of the legit reviews mention this was a bait and switch. Once they loaded our things on their truck all of a sudden the cost was doubled. In addition our stuff was to be delivered earliest three days ago. We have had no communication and after repeated contact attempts they tell us our stuff is still at original city because they cannot find a driver. If you don't have drivers why take our job???? Furthermore we hired them while dealing with a close family death so we were probably not as careful but i looked at their facebook page today 90 percent of their glowing reviews appear to be written by fake profiles some examples: profiles who cHanged their picture same day as writing them a review , cropped up face picture which on reverse search are getty or stock images with cropping done to hide the watermark and profiles which clearly dont even live in USA. These are very likely paid reviews to hide all the legit negative reviews. Really disappointed in this company which not only is holding our stuff hostage but such a stain on humanity during such an awful time. Im glad trust pilot is investigating them. I would not recommend these folks. Update; our deliver was finally made after over three weeks, three boxes and a furniture item was missing as well as damaged furniture. The company offered us a few hundred dollars to “settle” with condition that we delete online reviews. Ethics of this aside the money they offered wont even cover the things they “lost” and broke. Furthermore, they charged us for a shuttle which we explicitly told them was not necessary as the city allows trucks in our address.they also demanded we pay in cash or cashier check the day of delivery, we also didn't get a 24 hour notice for delivery and the delivery ppl showed up hours ahead of the delivery window which lead to us scrambling to reschedule work. I would not use this company in future and I will not recommend them to anyone else based on our horrible experience.

If I could give this company less than a star I would. Empire moving used/recommended them for a move from FL to CA. On arrival movers refused to wear masks, required $1300 more for services rendered then delivered after 9 (nine) days past the deadline promised requiring $650 more. They’re shakedown artists. Do NOT use this company. Forgot to mention that goods arrived damaged.

RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN. Their recording is a lie - no safety precautions taken. NONE of them WORE MASKS during moving. They lure you in with a cheap price and great sales pitch. The bad reviews are TRUE! I told the sales guy that I had my condo of stuff and we had two storage lockers. I did a video tour of the condo & went through the items in the storage lockers & sent pictures to confirm that the amount of items for his quote. He said it wasn't a problem, we've covered most of that in our quote. They didn't call me until 8:30 PM THE NIGHT BEFORE to schedule the move. I missed the call.. I was packing. So a confirmed move date on 11/21, and they didn't schedule a truck. I had contacted my sales rep at 1:20 pm on 11/20 asking about the time they were coming to pick up my stuff. He emailed support dept. & cc'd me at 1:50 pm 11/20. NO ONE RESPONDED. I called and left messages, emailed countless times and when they opened in the morning, called them right away. The owner found out and did make them send a crew. My binding estimate was $2600. Crew arrives without calling around 11 am. The foreman says it's going to be more money & I have more stuff than the quote. I ask him about the storage lockers. He was shocked. He said he didn't know there were storage lockers though it was in my quote. He told me we would need TWO trucks'!! Then he tried to charge me $4700. Told him I wasn't paying that much and dealth with someone at corporate. Had to agree to a flat $4000 or couldn't move. FYI - I'm still waiting for the the owner to apparently call me to discuss this and remedy it. STILL WAITING FOR THE CALL. WORST PART - They don't know how to pack, don't know how to load a truck, nor how to unload or pack a storage locker. No pics from pickup but the foreman stepped all over my shelf just laying on the ground where they dropped it, while he was chit chatting with another guy. He didn't stop or pick it up until I said something. Picks show my stuff in the truck, offloading, and in the storage locker at my final destination. The last picture for comparison is how I had my original storage locker packed. Whey they pack they THROW multiple things in a big box. I found my lamp shoved in with a level, a heavy rolled carpet, kids toys, dirty broom. One of my floor lamps is broken. - Unloading, both of my mattresses were left lying on the dirty ground outside. - They balanced boxes stacked 4 high on top of my brown ottoman (which was sitting unwrapped on dirty ground). 2 minutes after the picture, the stack fell over and my pictures spilled on the ground. My mom put it all back in when she saw the guy shoving it haphazardly back in the tub. In a later picture you'll see the same ottoman, not wrapped on the ground again. I had movers who had no experience: - Boxes were upside down and sideways - Fragile clearly labelled FRAGILE and light were on the bottom of book boxes - Fragile picture boxes that show giant green arrows indicating which way should be up were upside down and sideways - Stacked it all so high I couldn't get the door open - Threw it in the truck and the storage lockers (pic with gray garbage is how they pack a storage locker. last pick is how I do it.) - Left furniture just lying on the ground and stepped on it. - Didn't wrap any shelving (which the salesman said they would). DO NOT USE THIS COMPANY. CHECK Better Business Bureau complaints!

I booked a move with safe bound moving company after calling 5 different moving companies. Sales representative, Will, did the FaceTime and quoted 7713.43, which was 2500 more than other companies (they quoted me 4.65 cu ft vs 3.65 cu ft). He assured that their estimates are accurate ad that's why their rates are higher and that he quoted me more than I may need. I was also told that they will bring all the blankets and packing supplies. Pick up guy who came was very rude and any question I asked, he told me to not worry about and let him handle it. He had me sign all the forms before he loaded the stuff. Despite my asking him several times about extra charges, he didn't say anything. He bullied me seeing that I had no one else there but me. After he loaded everything, he quoted me $11, 000. I called the customer service and asked to speak to the person who booked this, but he never came on the phone. I spoke to a girl name Kayle who basically justified all extra charges. She then called me next day and offered $150. I asked to speak with the supervisor and she said someone will call me, but no one did. I asked them to give me the amount to pay off and release my stuff to have another company, but they said they can't do that. I filed a complaint with BBB and DOT and then supervisor Matthew Polianites contacted me on 9/24/20. Although he made it sound like he is trying to resolve the situation, it took him one week to just gather the facts. He said that my belongings are not kept hostage, however, there has been no attempt to schedule the delivery and I am without my household goods until now. I am a single mother and have elderly parents I care for. My experience with this moving company has been beyond agonizing. I believe that this company has practices under false advertisement and deception and dealing with this company I have faced harassment and extortion, I am trying to resolve this situation with help of Florida Attorney's General's office. Please safe yourself from misery and do not fall for their scam of "accurate estimates" just because they facetime.