Safebound Moving & StorageReviews of safeboundmoving.com

We chose this company for a quick move and paid top dollar, but our delivery was delayed and the manager didn’t care. They did not honor their commitment. Not recommended.

Safebound is a joke! Mover beware and make sure that EVERYTHING you are quoted is in WRITTING! I moved long distance and my quote kept going higher and higher. When we arrived to our destination, items were damaged. We submitted a claim for reimbursement and it was like pulling teeth to find out when we would receive our check! Only after getting with BBB did they contact me back. Final result was to sign a disclosure waiving liability for my refund. I declined because the truth needs to be said. It was too good to have a moving company with an A rating! Let’s be realistic

It wouldn’t let me give zero stars. There are countless events that occurred that I could discuss. But the best way to summarize it would be that they baited me with a $6,900 quote and when moving day came with no where else to go, they charged me $12k. I have the quotes and the invoice. They didn’t answer the phone, didn’t call back, the estimator, Patric, was nowhere to be found, and they never held themselves accountable. Plenty more occurred from damaged belongings to poor behavior from the movers and more. They’ve since blocked me on Facebook and deleted my honest reviews where they could.

This company is a complete disgrace . USA out of FLA ( not Canada) Nathan in sales is promising things that do not take place . Company is a broker not a moving company. Your stuff is slapped to many different trucks and they took 11 days to move four states and up charges from the load to the delivery . $2000 plus $400 more for a SHUTTLE TRUCK THEY RENT FROM BUDGET $2400 dollars for broke items, ruined - broke and smashed boxes - items missing - it’s a scam and a joke of a company. FORBES DOES NOT BACK THIS COMPANY - the most unprofessional people ( operation manger yelled at me ) dispatch and ladies in office are rude-and oh driver Dave is missing and not communicating nor shows up when he is suppose to! I was told I was next stop -2 days later lied too and driver passed my state but had a broken down truck all of the sudden _ party on Garth - BEWARE IF YOU WANT TO FLUSH your money down the toilet use this company . You don’t get your belonging ( had to purchase stuff to hold me over till they decided to get there and my stuff is busted and broken and missing!!

I contracted with SafeBound Moving and Storage, but after the date was set, they assigned my move to One Circle Moving & Storage. When I objected, Zac Reid at SafeBound said that they used One Circle all the time and he “would trust them to move his grandmother.” The day of the move, One Circle ran out of blankets to wrap the furniture and had to use shrinkwrap instead, promising it would protect as well as blankets. It does not. When it was time to load the truck, I was told there was not enough room in the truck, so the movers left for two hours to pick up a different truck! A move that should have ended in a few hours, did not end until after 11 pm, causing me issues with my neighbors and the HOA. Of course, there was some damage. The claims process was handled by Moving Claims. The process was arduous, extremely time consuming, and requiring many steps of redundant information. I needed to email them periodically for status updates; I doubt they would have processed the claim if I had not done so. Finally, Moving Claims sent me an email informing me that the claim was approved but it was up to the moving company to pay me. After waiting longer than the prescribed time period, I contacted Wayne Howell at One Circle who said he would send a check the next day. He did not then, nor after the two emails where he said he would send it. Zac Reid at SafeBound said he would send me the check if I signed a release stating that I would never say anything negative about SafeBound. In all good conscience, I could not do that, and cause anyone else to suffer as I did. It’s the principle. AVOID BOTH COMPANIES AT ALL COST!

My advice: never use this company. My desk leg was broken, and my brand-new furniture looks old because the corners of the items have been ripped off. Don't do my mistake. Replay to you below: Yes, you are right I'm currently in the UAE. to make it easy for you and to make sure you take this complaint seriously, this is the moving order ID: 4011703. Let me know if you want me to send you a copy of the moving order. thx

PLEASE BE AWARE: This company is a scam. They will initiate a contract w/o informing the customer of a binding fee in the need of legitimately need to cancel. They will manipulate and falsify a contract conveying that it includes the entire move yet hire a third party entity that will arrive at your home only to sway customers that they need additional packaging in which the owner would find themselves smitten by an astronomical amount added to their balance. Bottom line this company is a scam and will exhaust all your savings or conjure up something to take all your possessions until full payment is received without safely caring for your hardworking working items. Please read all reviews. This company needs to be sued and has no business operating. If one is a lawyer - I hope one investigates this matter as I still have documents photos and additional material to substantiate this company being nothing but a fraud!!!

Initially, it was smooth. I signed on with them via a broker, Safe Ship Moving services. They ended up charging me extra for some items I didn’t box because I was told I didn’t need to box them. Then they didn’t leave the state I was moving from about halfway into the moving window. Both of which fine, I get it, miscommunication and probably some delays. The worst part was several of my items were damaged or just missing, including a desk. When I filed a claim, they wanted to give me an embarrassingly low settlement and essentially lawyered their way out of paying for some broken items via hairsplitting. Overall, a poor experience. If despite this warning you still decide to use their services, get the option to have them reimburse you for the full cost of your items because they are guaranteed to break something.