Safebound Moving & StorageReviews of safeboundmoving.com

They're sketchy, highly DON'T recommend. The truck they arrived in was unmarked, to begin with, the pack up and load up workers were nice enough. They were efficient. After they finished, the supervisor wanted me to write a review, I was having trouble getting to the review site, so he took my phone to find it, then proceeded to write the review. Yes, I could/should have stopped him, but I was exhausted and already felt like everything was shady enough, I didn't want to piss off the guy with my entire household under his control. Apparently, they off-loaded that truck onto another truck at some point, so my stuff was handled at least twice. I was not there upon arrival (over two weeks later), but the person who was there said the staff were pleasant enough. There were additional charges both when they picked up and dropped off. Lots of additional charges. Lots. Thousands of dollars. We've just begun the unpacking process, and first box up, every single item was broken into pieces. So, we're dreading how much else has been lost. Do not, and I can't emphasize this enough, do not use this company. Don't do it. Just don't.

Missing items and damage to several pieces of furniture.

In my personal experience and opinion, I was forced to use this mover without my knowledge this company is unethical, incompetent and extremely negligent with your personal items. The review should actually be (-1)

Do not use Safebound Moving and Storage! In 2021 I hired them to move most of my furniture to my temporary rental house and some of my belongings to their stoarge facility! They quoted me an all-inclusive fee of about $6,000.00 for both of the moves into my rental and then to my new home. The "climate controlled" storage fees were about $700.00 a month. When they delivered "all" of my belongings to my new home, they damaged several pieces of my furniture to the tune of over $4,000.00, and they stole about another $4,000.00 of my belongings! They forced my to use their "CSI adjusters" which offered me a paltry $200.00! Luckily my renters insurance covered most of my actual losses. Many of my tools which went into storeage have considerable amounts of rust on them! They charged me about $5,000.00 for the final delivery of my belongings to my new home! Buyers beware! do not use Safebound Moving and Storage for even a small move!

Do not use Safe Bound Moving and Storage (safeboundmoving.com). They offer terrible service. Initially responsive, their customer support disappears after you sign the bill of lading and pay. In March 2025, we contacted them for a move from Venice, FL, to West Virginia. They quoted us approximately $10,000, but additional charges emerged in the contract. We had to proceed with the scheduled pickup since our house had sold. What began as a $10,000 move turned into a $20,000 one. On delivery day, the driver could not access our apartment complex and needed to use a U-Haul to transfer our items. Since the U-Haul location was closed on Sunday, I paid $80 for the driver’s hotel and an additional $2,400 for the shuttle service, bringing our total to $23,000. On delivery day, the crew didn’t show, and the driver and I unloaded everything. I found that the number stickers on our items didn’t match the inventory list, making it impossible to verify if all our belongings were accounted for. Eventually, I learned some items had not fit on the truck and a second delivery was needed. During that delivery, a different driver accessed the complex without issues, and we still found missing items, despite checking thoroughly. I filed a claim for the missing items, but I continue to discover more items that are unaccounted for. Some boxes were not numbered, and I suspect that belongings are still in storage, including significant items like shelving and bedding. Initially, we were quoted $900 for storage, but my first bill came to $1,800. I called and was informed it would only be $1,200 since we used Safe Bound. This has been the worst moving experience I've ever had. After mentioning potential legal action, they responded once, but it has been over 45 days since I filed the claim for missing and damaged items, with no follow-up from them.

My experience matches many of the negative reviews I've come across online — overcharges, subcontracting without disclosure, poor communication, and no resolution after more than a month. I would not recommend this company at all. I was quoted $2,900 for an interstate two-bedroom move. Before pickup, I called to say I had removed a second bedroom, office, and kitchen contents. That information never reached the pickup team (a third-party carrier). Despite the reduced inventory, I was charged an extra $750 for “increased cubic feet” from added boxes — with no updated calculation or explanation. The problems didn’t stop there: Only 20 minutes’ notice before delivery instead of 24 hours My move was subcontracted twice without my knowledge Delivery crew failed to reassemble my bed frame No promised follow-up call after delivery Driver claimed he couldn’t call because his phone was broken I first contacted customer service on July 3 and followed up six more times. On July 11, their rep acknowledged mistakes and promised compensation, then went on leave without handing off my case. I’ve requested arbitration details (July 29, Aug 5, Aug 12) but Safebound has refused to provide them, even though they are required to. Based on my experience, I would avoid this company.

BBB accreditation necessitates a company to have ethical business practices requiring you not to misrepresent your services, not provide misleading information or omitting information about your services. Safebound Moving & Storage (a misleading company name) violates ALL of these standards. Their staff left our house with this remark: “Another unhappy customer”, indicating that this is a pattern rather than an exception. You may be told insurance is included in the quote but when you try and file a claim you find out that there are exclusions, terms and limitations to the point that you will not receive much of ANY compensation for your losses ($.60 per pound). Insurance inclusion misrepresented! Safebound will deliver all of your belongings trashed and per the contract terms have zero liability. That's exactly what they did to us. And when asked if it was a wrong expectation to have all of our belongings properly cared for ... crickets... no, that's not a reasonable expectation to have. This as they take your belongings from truck to truck and state to state and they do not care one bit. Even tried to offload somebody else's box at our house. Also each time your stuff changes hands the rate goes up. The estimated 7-14 business days became 4 weeks without any notice and them saying they didn't know where the truck currently was?!! Modern technology should tell you EXACTLY where the truck is. Also the fine print says that they can do that without informing you. Delivery guys YELLED at my daughter after dumping all belongings, scuffed the walls, broke the handrailing, showing up late and neglected to give the $350 change owed. We paid about $7,000 for a move from AZ to IL and suffered $9,000 of damages to our belongings and are owed $350 change. They say I can have the $350 change but that they can only cut ONE check so I could then not claim any other damage. REALLY?! $350 is change owed and damages is a different thing. Also there is no rule that says 'one check only'. I've now been referred to yet another company with a GMAIL address (how unprofessional) to file more paperwork. I've offered to settle several times but to no avail. First it was Eladio, then Zac, General Manager, Safebound Moving and Storage, 561-660-9397; Zac said he would talk to the owners to comp us but when I submitted the $9k claim I was passed on to Johanna (johannalopezatussafemovinglv.com) who operates a gmail for filing claims. I received an amateur Word doc and request to share all info with ussafemovingclaimsatgmail.com I'll update as I progress, but in the meantime, please DO NOT hire Safebound ----------------- Look up threads.com for an investigation pending. Also Safebound junior employee Mellie posted slander/defamatory content with our full name and our employer online. I'm told she has been suspended. ------------------ Next in order to get our $350 in change due back, they use legal intimidation. Demanding we sign a legal document preventing us from ever posting anything negative about the company and allowing Safebound to report me to a credit bureau or sue me for damages etc. completely unreasonable. This tactic may also mean that they have shut up many customers with negative experiences, disallowing them from posting honest reviews.

If you're looking for the company with the least integrity in the space, you've found it. Thousands of dollars worth of items in "air-conditioned" long-term storage were delivered with extensive mold and mildew. They then had the audacity to try and blame it on us. Told them I was simply looking for the cost of replacement for the items, went through their claims process, and had to chase them down for months to get a response. Ultimately came back with an offer of 40% of the value. I let them know I would not accept it and they said the offers off the table, nothing else you can do then. The ironic part about all of this is that if you're put on hold with them (which you will be), their hold music talks all about how they "treat your belongings as if they were their own," how "integrity is a key value held by the company," and that "your belongings are stored securely in our air-conditioned warehouses." This company and its leadership is a joke. DO NOT USE THEM, YOU WILL REGRET IT.