Safebound Moving & StorageReviews of safeboundmoving.com

Amazing experience since the first phone call. The were extremely nice, polite and responsive on the phone. My moving went within the estimate and the time period as we agreed. Super happy with their service, and definitely using and recommending them for my moving and storage needs.

I very rarely write reviews but i think this company deserves it. Great experience moving from New York to Miami. Very professional team. On time. Took good care of my boxes and furniture and best of all i didn't have to pay extra.

Quick downtown to downtown move. Guys were great. Trust your instincts. Thank you Patric for setting this up for me

Brett snd his crew literally just unloaded. Had a great experience. Nothing broken or funny upcharges

When I tell you, I was so very skeptical because of all the research and all the different moving companies and bad reviews that are online… I had pretty much given up and decided to rent a U-Haul, and do the move myself from Florida to Georgia. But then I found Safebound Moving & Storage and read the reviews. They were predominantly positive, so I decided to give them a shot. Not only did they give me the best price for the move, but they had my stuff delivered in a week’s time. And the best part….everything was delivered in the condition it left in, including my $2K OLED TV (I was so stressed the entire time). Each member of the team made sure I was informed of the price and timing each step of the way. Patric was great and walked me through the entire process until my items were picked up. And the movers, Mike and Tavares were excellent. Handled everything with care and made sure it was placed accordingly in my new place. I give Safebound a 10/10 rating. I highly recommend them over any company I’ve moved with in the past.

The crew drove from West Palm Beach to Winterhaven and were on time. The crew was excellent, polite, professional and the truck was extremely clean. Very pleased with the pick up of our belongings. Definitely would use them again.

Excellent movers! Safebound made a normally arduous and stressful process, swift and stress-free. Moving from West Palm to Boston, I was weighing a few different moving companies but fortunately I selected Safebound to assist me in making sure my belongings made it into my apartment safe and sound. Thanks to the crew - Gerson, Conor! Thanks to the sales rep, Luke!

Edit: In February of 2021, Safebound reached out to me claiming that they have made changes to their business policies and personnel. They offered additional compensation to prove their sincerity and resolve my complaint. I accepted their offer. Original post: Safebound prepared fraudulent documents and damaged our belongings during my family's move last July. In working through complaints with various consumer and government agencies, they have repeatedly accused me of lying (despite evidence to the contrary) and have offered only 8% of our moving costs in exchange for our silence. I believe the public deserves to hear about my experience and include it below. Safebound Logistics sent only one person to load our belongings (Mike P.), and we saw him damage a Paloma II dining table and Andover floor mirror, both from Crate & Barrel. While loading, he pointed out to us a single shelf that was scratched, but because he did that, we assumed that he would bring to our attention any cosmetic issues he noticed. Instead, he fraudulently and incorrectly marked that literally every piece of furniture was in a damaged condition at origin. To do so, Mike used numeric codes that weren’t immediately clear and then pressured us to sign the paperwork quickly because he was desperate to get on the road. We didn’t notice or understand the damage codes when we signed the paperwork, and he certainly didn’t point them out. After delivery, we figured out the meaning of the numeric codes and found that those codes don't even match the location of damages we claimed. For example, Mike marked all 8 dining chairs, an armchair, an end table, 2 beds, a 3rd dresser, and a 3rd nightstand as scratched and/or soiled, but all are still in perfect condition. This proves that his list of damages is fraudulent. Instead, many of our items were damaged during the move due to Safebound's negligence. They even lost an essential part of our sofa, rendering it unusable. We chose Safebound because their sales team promised that our items would remain on a single truck for the entire move, but then they then unloaded and reloaded the entire shipment. This likely contributed to the damages we incurred. While our items were in transit, I asked for a final cost so I could have a bank check ready at delivery. They emailed a final price, but then demanded another $228 in charges before they would unload our furniture. Given all of this, I believe that fraud and false claims are common practice for Safebound. We have reached out to the company directly, filed complaints with the Better Business Bureau and Florida Department of Agriculture and Consumer Services, and endured a nearly year-long settlement process with the industry-biased, third-party, CSI Pros platform. At the end of the day, Safebound offered to buy our silence for less than 8% of what we paid. All the while, they have continued to defend their incompetent employees in spite of damaged goods and fraudulent documents. Worse yet, when they replied to the FDACS, they twisted my words and then accused me of lying despite clear evidence to the contrary. In closing, here is what we learned about Safebound Logistics. Get every detail in writing, though in our case, they didn’t even honor what they put in writing. Furthermore, watch the loading crew (or individual) like a hawk. They will mark that everything you own is damaged. Read every line of every page and ask that they explain (in writing) every stray mark written on the page, because if you don’t, they will later claim it means you agreed that every piece of furniture you own was damaged before they loaded it. Finally, if you choose to entrust your belongings to them, you should definitely take out insurance to protect from the mistakes they will certainly make. Apparently, protecting your items from damage is not included in the price they will quote—it’s like a car company charging an extra fee to make sure the new car you bought has no manufacturing defects. If a moving company is unable to move furniture without damaging it and/or unable to execute documents without committing fraud, they should not offer insurance; they should stop moving furniture and find another industry. Just stay away.