Safe & Sound IncReviews of safeandsoundhq.com

Sometimes you take a chance buying an "Open Box" product locally much less on line. I had my concerns so I called up Safe & Sound. I talked with David and he answered all my questions. The call took place at 5 or 6pm right before a major blizzard. He told me that if I still wanted to place the order he can get it out to UPS so I can get it on Thursday. There was no hard pressure selling what so ever. After reading about the blizzard that came in I had my doubts that it would arrive on time. Sure enough, my Denon system came in on Thursday. This was super special because my husband came back home on Friday after being out for 3 weeks and I wanted to surprise him. I installed the system and it was super easy to do. The BEST part was the sound quality of the system. It was exactly what I was looking for in a micro system. I would definitely buy from Safe and Sound again. David is truly someone I trust and enjoy doing business with. Thank you so much David for your outstanding customer service. I really appreciate it.

I was waiting for the Denon AVR-X4000W to go on sale. The first place to have it was Safe and Sound and therefore I promptly bought it. It arrived quickly but there was just one problem, it was defective. That was when I met Dave. I have never in my life experience the kind of customer support I received from him. It wasn't even their fault, but he truly went above and beyond to make sure I was happy. Usually when something like this happens, the most you get is an apology, and to be honest is kind of an inconvenience. That wasn't my experience here. You will never find anyone as kind or as honest as Safe and Sound. They are truly good people Thank you David, and thank you Safe and Sound.

purchased a marantz sr6008 10-3-2014 took shipment 2 business days later 800 miles away via ups. Completely satisfied with buying experience. David was a pleasure to work with.

I first ordered a complete surround sound system from Safe and Sound in early 2013 and recently went back for another system for our basement. Dave and Mike have absolute top notch service and awesome pricing. I had an issue with 1 speaker on my 2013 order and the incident was handled perfectly, couldn't ask for better. Highest recommendation!

I shopped around for a couple of months trying to determine what I wanted to do in the way of a home theater in my basement. I decided on Polk speakers, but wasn't really sure what to get. I contacted Polk and they gave a suggestion on what to get. I looked around for a dealer and found Safe and Sound online. I chatted with Gary via the website asking about open box. He suggested contacting Dave. I immediately called Dave and explained the room to him. He suggested adding two more speakers and gave me a great deal on the package (7.1 speaker system with receiver). I received everything and installed it about a week later. After getting all the speakers installed, I hooked up the speakers and the receiver did not work. I emailed Dave late on a Saturday night and he responded quickly. He came to the same conclusion that it was dead. He shipped out a new one to me Monday morning and everything worked great once I got it all hooked up. Thanks again to Safe and Sound, especially Dave. It was a great experience all around!

Customer service was simply great! I placed a phone order and could not have been more pleased with the level of service and how conversational the ordering process was (not just a call center tech asking you for SKUs, etc). They met and exceeded all of my expectations and went out of their way to get my order to me on time. Thanks again! Highly recommend!

First, Safe & Sound has best prices I have seen for Denon Recievers. Second, Pre-Purchase Customer Service is absolutely Excellent. Conversations are domestic, so no need to speak loudly. Safe&Sound had better understanding than Denon as to how differences in product specs will impact performance and sound. And, when I decided to change order, no problem, and still shipped same day. Third, Post-Purchase Technical Service is better than some Denon, like getting Remote Control Codes not in product manual. Finally, as for the Denon AVR-X4000, all I can say is WOW. I replaced a Sony STR-DN1030 driving a 7.1 configuration with a Bose Accoustimass 15 and two rear Advent Loudspeakers. You simply would not believe its the same speakers, not only is sound better, but so is the calibration. I recommend Safe and Sound highly.

Heard about Safe and Sound on a web forum and thought I'd try them out. I was looking for a new AV receiver. I called, got immediate attention, a good price and placed my order. They cautioned that the model I ordered was not in stock, but expected in a week or two. I was not in any rush so no problem. Couple of days I got an email saying one came in and they turned it right around to me. I would definitely recommend them!