SabrentReviews of sabrent.com

I bought a product from Sabrent (sold via Amazon under the name Store4Memory). After about a year the product stopped working — plastic feel and clear quality defects. When I contacted Sabrent to complain, I was met with reluctance to take responsibility and no reasonable solutions. They did not refer to any valid warranty and refused to follow the Consumer Act's rules on the right to complain. I contacted Amazon who helped me get compensation, for which I am grateful. However, this does not change the fact that Sabrent as a manufacturer does not take responsibility for its products or for the rights of the customer. I find the company to be unserious and would advise others not to buy their products.

Ho acquistato un lettore di schede SD Sabrent tramite Amazon. Il dispositivo ha danneggiato due schede SD rendendole illeggibili, facendomi perdere dati fondamentali da un servizio fotografico di matrimonio. Un danno enorme e irreversibile. Ho contattato l'assistenza spiegando tutto e offrendo prove. La loro unica proposta? Spedire il lettore a mie spese negli Stati Uniti per una semplice ispezione, senza alcuna garanzia né di rimborso né di sostituzione. Zero senso di responsabilità, nessun gesto di buona volontà, nessuna reale attenzione al cliente. Dopo anni di lavoro nel settore fotografico, questa è stata una delle peggiori esperienze con un brand di tecnologia. Non consiglierò mai più Sabrent, né personalmente né professionalmente.

M.2 drive failed under normal usage after barely 8 months; customer support would play the delay game to discourage you from filing a warranty claim in the name of "verification" even-though they've on their hand all the data and pictures I sent in weeks ago (how much more proof do you need for a drive that has failed? i even offered to send in the failed drive at my own cost so they can perform all the "verification" on their own, but no -- no warranty coverage unless you send me more and more test data under a very very specific set of conditions). but they were super quick to close my ticket as soon they deemed that i wasn't able to provide them with these ridiculous "data" because the drive no longer boots! horrible quality, horrible customer service, non-existent warranty support, trash brand, trash company!

They refused to perform on their warranty obligation, giving me the run-around and not replacing a failed drive!

Sabrent, société américaine, a beau être connu dans le monde informatique et photo, ça ne veut pas dire que tout est nickel pour autant ! Mais c'est toujours après coup que l'on s'en aperçoit ! Ici, achats de plusieurs produits, cartes mémoires SDXC pour l'appareil photo, de grande capacité 256 Go et 512 Go. Censées être ultrarapides, finalement une carte micro-SDXC d'une autre marque célèbre l'est bien plus encore ! Et puis j'ai aussi commis une autre erreur, celle d'acheter un HUB USB 3.2 à 7 ports avec un interrupteur séparé pour chaque. J'ai souvent des petits disques durs de 2,5" (pouces) à brancher dessus, ils me servent en déplacement (pas encombrant) et pour des sauvegardes. Alors, malgré une alimentation censée fournir 900 mAh sur chaque port (largement suffisant) je ne peux mettre que 3 disques durs. Ensuite... Ensuite messages d'erreurs me disant que je ne peux plus ajouter quoi que ce soit. J'ai déjà eu (et je les ai encore) d'autres HUB pas très "sérieux de marque "génériques" pas chers, je pouyvais brancher 5 disques sur les 5 ports et ils n'étaient même pas alimentés par un transformateur !! C'est ce que j'ai dit en commentaire de mon achat chez Sabrent. MAIS ! Mais ces gens-là n'aiment pas du tout que l'on dise des choses pourtant gentilles, mais négatives ! Ils font appel à une société tiers qui gèrent les commentaires et m'ont censuré ! Hop, ni une, ni deux, commentaire effacé. Je demandais qu'on m'éclaire un peu, pourquoi avec une alimentation de 12 volts je ne pouvais pas mettre plus de disque dur alors que ceux-ci consomment très très peu de courant ? Aucune réponse. Une fois que vous avez acheté, inutile d'attendre quoi que ce soit de Sabrent. Ça m'a bien refroidi, et il est sûr que, désormais, je ferai des achats "sérieux" ailleurs ! Pour l'info finale, ça devait être un HUB USB 3.2 (5 Gbps de transfert) c'est finalement un USB 3.0 moins rapide, bon, c'est une anecdote, mais je n'aime pas être filouté lors d'un achat... Sabrent n'accepte pas les retours et ne remboursent pas. Une bonne chose à savoir, non ? Faites vos achats sur Internet chez un e-commerce, c'est plus sûr !

I recently purchased an item directly from Sabrent's website. The same item then went on sale on Sabrent's website shortly afterward, so I contacted their customer service to ask if they would honor the new sale price and refund me the difference (or, even give me a store credit, or a partial refund - really any gesture of goodwill whatsoever). After waiting over half-an-hour to get connected to a customer service representative, I was curtly told that "it's their policy" to not do any sort of price-matching under any conditions, even from their own website. I then asked to confirm that if I at least returned the item I had received (as I had not even opened the shipping box that the item arrived in, much less the item itself), they would at least then provide me with a refund for returning an unopened item. I, once again, was curtly told by the customer service representative that they only accept returns to replace defective items, but "it's their policy" to never provide any sort of refund for any returned item, even if the item was still factory-sealed inside a completely unopened shipping box, like my item was. I also, quite astonishingly, was told that if I tried to return an item that they "determined to not be defective", then "it's their policy" to just keep the item without refunding me the money I paid for it (nor would they ship a replacement item - or even the same item I had returned to them - back to me). Basically, they told me that if I tried to return the item, they would keep both the item and the money I had paid for the item - which sounds an awful lot like stealing to me. So now, due to the most rigid, customer-hostile price-matching/return/refund/etc. policies I have ever seen from any company, I am left not even wanting this item from Sabrent anymore, as I don't wish to give my business to any company that operates in such a customer-hostile way. But, since Sabrent told me that if I returned the item, they would not give me a refund and would simply keep both my money and the item I returned, it seems that my only recourse left is to attempt to dispute the charge with my bank - which unfortunately involves spending valuable time collecting the information/documentation that my bank requires in order to dispute a charge. So, unless there are major changes to the multitude of the most unreasonable, rigid, customer-hostile policies (price-matching/return/refund/etc.) that Sabrent so strictly adheres to, that are the worst I've ever seen - from any company - I will never buy a Sabrent product again. I strongly advise others to do the same, to show that we, as consumers, will not support companies that attempt to conduct business in the least customer-friendly way possible - and, at the very least, so that no one else ever ends up stuck in the situation that I find myself stuck in due to Sabrent's insistence on using these horribly customer-hostile policies. If you are shopping for the kinds of products that Sabrent sells, there are countless other companies that sell the same kind of products (that are often cheaper, better, or both) and have much more customer-friendly corporate policies that are more typical in the industry. Going forward, I will exclusively be using these kind of alternative companies for all of my needs for the kinds of products that Sabrent produces, and I strongly recommend everyone else does too. Sabrent's customer-hostile business practices simply have no place in the marketplace in the 2020's, with so many alternative companies that actually respect their customers. But, if you simply must buy a Sabrent product for some reason, then I cannot recommend strongly enough that you avoid buying it directly from Sabrent's website, because, if you do, you will also be subject to all of their terrible, customer-hostile policies that prevent you from returning or price-matching the item you purchased. If you must buy a Sabrent product, then, please, at least buy it from a reputable third-party reseller instead of from the Sabrent website. That's because most reputable resellers have a reasonable return policy of some sort (really, any return policy that allows you to return unopened items for any sort of refund at all is better the - frankly, ridiculous - "policy" you are subject to when ordering from the Sabrent website, where they will simply keep any items you return, even if they are unopened, without providing any sort of refund for those items under any circumstance), and many resellers have a fairly good price-matching policy as well. Not to mention, pretty much every company in the world will have more friendly customer service representatives who will answer your questions with more than just "it's our policy".

I took delivery of a Sabrent 1TB Rocket Nvme PCIe 4.0 M.2 2280 Internal SSD on Feb. 2nd 2023 from Amazon and installed it as the 'C' drive in a new build. After a few days the PC started to boot into the UEFI/Bios and on checking in the UEFI the drive was showing 0 capacity. Initially it would clear after a power down, but then quickly became permanent. The seller referred me to Sabrent who didn't want to know unless I returned it to them in the States from the UK and paid for the international postage myself and even then they didn't guarantee they would replace it. As it couldn't be erased I decided it wasn't worth the security risk sending it back to either Sabrent or Amazon so I'm £85 down the drain. In any event it's a cheap generic Chinese drive, (Google the PCB number: Q020012SE004802E-V1 so I wouldn't want another.. So I'd suggest you give it a wide berth, also because there are lots of other posted identical problems with this drive, (do a Google search for: "Here's why you should NOT buy a Sabrent Rocket SSD"). I bought an identical spec. Crucial one to replace it and that's been fine.