SaaltReviews of saalt.com

Placed an order and received the “heads up” about being behind about a week or so. Okay, no problem I thought. Then 2 weeks went by. Reached out to customer service that just said the same thing, “sorry we have a lot of orders coming in right now”. I followed up again a week later and was sent a $10 gift card, but… why would I buy more things from this company when I haven’t received the order I already placed? If anything I should have been given $10 BACK from this nonsense, but of course, I did not. My order was received a MONTH later. Buyers, look elsewhere for faster service, because this isn’t it. So disappointing as I’ve never had this experience with this company until now. Don’t tell your customers you are a week behind when you’re really a MONTH behind. Be transparent with your customers! Do better!

I'd say that's unbelievable. In 5 days, it will have been exactly one month since I placed my order, and it still hasn't been shipped. A whole month, Carl. There's a war going on in my country, but stores ship orders within 2–3 days, and the postal service delivers them within another 1–2 days. In a country where there’s no war, they can’t even ship a single package in a whole month. That's amazing!

Terrible design!!! The suction is so strong it becomes stuck to your cervix and its too slippery to then remove! Tried for 5 hours in vain, then in pain had to ask a friend (who admitted she also had issues with it!) for help which was embarrassing enough, she could t help, then ended up for hours in hospital. Did anyone consult a woman before designing this? Or try it on several women to get feedback back ? The number of videos Order Internet explaining what to do in case it won’t come out this testimony to how Useless!!! this is. My friend and I will never use one again.Ridiculous design. There should be a much longer Stmi to pull it out by And which removes the suction effect.

I had an unfortunate experience with my shipment, including a replacement package that arrived without the actual product. While the situation was frustrating, I was genuinely impressed by Saalt's customer service. Their team responded with kindness, took responsibility, sent another replacement without any hassle, and stayed in touch until everything was finally resolved. My final package arrived safely, and everything was exactly as expected. Mistakes can happen with any company, but the way Saalt handled the situation showed that they truly care about their customers. Thank you for your outstanding support!

Update: The customer service team reached out after I posted my review to apologize and offer a gift card for the trouble. The gesture was appreciated, as I know some other companies would not have cared enough about their customers to do anything. It doesn't totally make up for all the time and effort spent trying to sort out this issue, but it is nice to know they care. I have used their products for years, and know the things they make are of good quality regardless of issues with customer service. I sincerely hope not to encounter any other problems with Saalt in the future. Original: I have been using Saalt products for years, and I have recommended them to anyone I know with a period many times. However, some ongoing issues with the website and customer service response have completely discouraged me from making future purchases or recommendations. When trying to buy multiple pairs of the same product, the sale price listed for the specific size, color, and absorbency I was looking at was shown clearly and multiple times on the product listing page, but the sale price did not carry over to the shopping cart when attempting to purchase the items. I tried reloading the website, using a different browser, clearing my cart and adding the same items again, but every time I encountered the same issue. I immediately submitted a support request through the website's Contact Us form, hoping to get the issue resolved before the sale ended, but never received a response. After several weeks of waiting for a response, I submitted another request through the Contact Us form as well as sending an email directly to the customer service email address, hoping I might still be able to complete my purchase with the sale price. I did receive a response to my email weeks later, but it completely dismissed my concerns and offered no actual solution. Despite trying multiple times to fix the problem, seeking assistance immediately after encountering the issue, and having multiple screenshots clearly showing the price discrepancy for the specific product, size, and color I was attempting to buy, no resolution was provided. The response entirely dismissed my concerns, stating that the item was back to full price by that time and recommended "keeping an eye out for our sale collection." This was incredibly frustrating, as I decided to make my purchase at that time specifically because I had been watching the sale prices. I was unable to complete my order because of issues with their website, and the lack of support from customer service meant the sale was over by the time I received any response weeks later. I will not be paying almost twice as much for the items without the sale price because of problems beyond my control. I have seen several other reviews referencing the poor customer service lately, and I am quite disappointed in how the quality has decreased over time. The products may be of good quality, but not worth the frustration and wasted time caused by the ordering and customer service issues.

Customer service is good but terribly slow and shipping to Europe is plain terrible. Do not order to Europe is my recommendation. Ordered two discs who where stuck at a facility for a month and where then considered lost in transit. Contacted the company who gave me a full refund and shipped a new set (I did not choose this and had already bought my discs from another company), unfortunately they chose to ship with FedEx (which is terrible in Sweden) so now the shipment is lost in transit again. Customer service took more than a working week to respond to questions each time.

I purchased a menstrual disc. I had some difficulty with it, so reached out to customer service with my questions. After a couple of weeks I'd heard nothing, so I emailed again. Eventually I had to give up waiting for a response as my returns window was coming to an end, so just returned the disc. In hindsight I probably just needed the smaller size - they might have been able to advise me, had they ever decided to respond to my queries, but given the lack of any customer support, I would be very wary of buying from them again.

The cup is really comfortable however the stem breaks so easily. I have ordered this cup twice and the stem broke in just over a year and when I told them they said the warranty is only for a year. Like seriously aren’t cups meant to last for years? It’s really outrageous to pay £30 just to use for a year.