RyderReviews of ryder.com

Ryder Last Mile – The Worst "White Glove" Experience Ever If you’re expecting professionalism or reliability from Ryder Last Mile, don’t hold your breath. Their handling of my refrigerator replacement was a complete disaster—top to bottom. After my ZLINE fridge failed prematurely, the manufacturer agreed to send a replacement. That part went relatively smoothly. But ZLINE made one major mistake: they used Ryder Last Mile for delivery. Here’s what happened: Ryder was scheduled to deliver and install the 500-pound replacement fridge and haul away the broken one. They arrived with only a 2-man crew, even though the job clearly required at least three. After realizing they couldn’t complete the delivery, they promised to call later that day with an update. They never called. I spent hours on the phone, getting passed from one uninformed rep to another, just to find out what was going on. Two weeks later, they finally rescheduled delivery… only to damage the fridge while loading it onto the truck. Did they inform me? No. I only found out when I called them to ask where my fridge was. Again—no call, no update, no accountability. It’s now been over two months without a working refrigerator in my home, all because of Ryder’s incompetence, poor planning, and complete disregard for customer service. ZLINE may have manufactured the product, but Ryder Last Mile is solely responsible for this ongoing nightmare. If you're a manufacturer or a homeowner considering their services: don’t.

This was the delivery company for a piece of Pottery Barn furniture in central Michigan. Delivery was prompt, however of the two boxes this item was sent in only one was delivered to the door intact. The other portion was unboxed in the truck and handed to me at the door. Unfortunately they were gone by the time I realized they drove away with the box that held all of the hardware and instructions to put it together! Called Ryder office immediately and they punted me off to Pottery Barn rather than bring back what they took. Two weeks later I’m STILL waiting for said hardware because PB had to order it from an overseas vendor. I don’t fault PB because they’re great about taping hardware to inside box with a red ribbon attached so it can’t be missed. Ryder, however, couldn’t be bothered to bring back the box with the hardware they took!

Driver cut me off and ran a red light. I call the main number on the back with a plate number, they say that they can't do anything about it and transfer me to the local center near me. I sit on hold. An automated message gives me prompts to direct my call. The prompts do not have a compalints or cx. Service line. After hitting a number to get to a rep a new automated message tells me the office is closed and hangs up on me. After googling the branch I was transfered to, I find out that that branch doesn't close for another hour after my call. Industry leading only because there is no complaint line for bad drivers!