rxsugar.comReviews of rxsugar.com

How come this company exists without customer service? Their inability to resolve issues does not surprise me. I have tried multiple times to contact them to fix a simple subscription delivery address issue, but they are incapable. I will continue to pursue different avenues and make people understand who they're dealing with.

I would give zero stars if I could! These bars are way too expensive for the way they are shipped…when I placed my order for 2 boxes..they clearly seen they were being shipped to California..but they did not include ant form of ice packs. So of course..my order arrived with 2 boxes of melted blobs of chocolate. When I contacted the company..they said..unfortunately chocolate and heat doesn’t mix. Like if I’m some kind of moron that didn’t know that. I would not recommend ordering these at all.i probably wouldn’t be so upset if they even offered some sort of refund..but nope.they asked me when would be a better time to ship? Idk…. Maybe when it’s not 100°?? I don’t even want anymore of these. So unfortunate because they are so unappealing all melted and gross. Putting them in the refrigerator doesn’t make them any easier to eat either..once they’re melted..they’re pretty much destroyed.

I purchased a container of allulose. It looked strange & had hard chunks in it. The store where I purchased it would only replace it with a new container( but it was same manufacturers code so I declined) I contacted the company thinking they would send a new container/coupon code or something. They took 3 weeks to respond. The first email said thanks for your interest. The 2nd expressed no interest in seeing the product or replacing it. I felt or was rude for customer service. You are talking about a $10 product. Hardly going to break their budget.I have never known a company to not make good on products. Keto products ate very expensive. It was the right thing to do to replace it. I was buying many of their products. I have switched to a different brand.

I purchased several canisters of this sugar substitute for the many attributes of Allulose(As a former research analytical chemist, I had searched peer-reviewed articles on PubMed). I emailed the company because I wanted to know where this was manufactured and not, as stated on the label, who it was manufactured for(a non-answer answer). I received a response that it was manufactured for the company in Atlanta, GA, but there was no answer. I emailed again, asking who and where it was manufactured, but there was no response. I returned the items since if a company cannot even be forthcoming with the manufacturing, then, in my mind, it isn't trustworthy.