RV Part Shop USAReviews of rvpartshop.com

My experience with this company in the beginning was favorable. When I ordered leaf springs for my fifth wheel, as one broke while traveling to my destination, I called and spoke to the owner. He helped with finding the right leaf spring and said it would possibly ship the next day on 12/29/22. Due to the Hollidays it didn’t arrive until 1/6/23. I spoke to the owner on 1/3/23 asking if the order shipped, as I hadn’t received a tracking number and an invoice. He said he would check with the warehouse where he had ordered from and the status of my order. In fairness to the company I understood that the weekend and New Year’s was a factor. On 1/4/23 after not receiving a Ship date I ordered leaf springs from a local trailer company who had them in stock. I called Richard and asked if I could return the order I had placed with him as I couldn’t wait any longer. Richard recommended to refuse the order when it came and a credit would be made. The rv park owner confirmed the order arrived on 1/6/23 from USPS and refused the order. USPS Confirmed the Oder was refused and the order was returned to the sender on 1/7/23. To date I haven’t received a credit!!! I’ve called Richard and he reported he requested he would place a trace on the the order. On 1/25/23 I called USPS that had documented the “return to sender” and they reported no trace had been asked for and she would put a trace to all USPS distribution centers and to call back on 1/30/23. I’ve emailed and called Richard several times in the last few days without any response nor have I received a credit. Presently I am out over $700.00. I’m still waiting for a response and/or reimbursement from RVPARTSHOP despite the fact that the return was verified by USPS. I understand that RVPARTSHOP staff are busy, but I am disappointed that I haven’t received a response from them or reimbursement for an item returned unopened on 1/7/23.

I ordered a part and RV Part Shop canceled my order with no explanation. Then they raised the price of the same part. I ordered it again at the higher price (nearly 300usd more) and now after 3 weeks the part has not shipped nor can I talk to an actual person to cancel the order. Horrible service and overall experience. I will not be using RV Part Shop for anything again.

Ordered on 10/31 and supposedly 22 items were in stock and would ship within 24 hours. Days went by and phone calls and emails were ignored. 11/4 I finally got through and the first excuse was that people were out sick, and then I was told my credit card information wasn't matching and their system rejected it. The information is correct, and their processor didn't reject it because it the hard charge had come through days before. All of this was easily disproven with a quick call to my bank, and RV Parts USA made us appear unprofessional with their complete refusal to communicate.

You said you had it by alerting me and you didn’t. Nothing more to say. Disappointed

The part I ordered is still on back order

Never got my part. Took my money but no part.

Ordered a vent assembly for my camper from you because you listed 2 in stock. Your prices are much higher than direct from Coleman but only you showed to have them so I ordered them. A week after ordering you sent me an email saying they are back ordered. Please stop lying to get sales in. These are unfair business practices.

Haven't received my part yet a board for my norcold rv frig my sales man was Robert it's been two weeks. Sow I can't really give you a review