RV Parts CountryReviews of rvpartscountry.com

Wrong part was sent

Item rec'd damaged during shipping. Do not believe fault of RV Parts Country and would purchase from them again.

#1. We will not order again from you, we recieved ac unit and we were given wrong numbers not your fault we spent $882. With shipping and it was never taken out of the box and attempted to return it NO IT CAN'T HAPPEN THEY SAID, so we are stuck with this unit we can't use!! #2. We purchased "brains" for our thermostat to run new ac unit that we tried returning! and fought with returns department and still haven't received our money, its a joke to physically talk to someone there its all done by email, the worst retail for specific items experience ever, we ate $600 for the ac unit that we cant use Pathetic and heartless Company

Found part I was looking for. Description and photo showed everything I needed. Sent a note to confirm that all the parts in description and photo were in fact what I would receive. RV Parts country staff confirmed that what was described and photographed would be what I receive. Order arrived and did not include the specific parts that RVPC had confirmed would be included. Fortunately I had old parts and could use them with what I received to repair my rig. Informed RVPC of the issue through their website and am waiting to hear back from them as to any followup. Follow up from RV parts Country was nothing more than an apology - no credit offered for the parts that were not received. First and last time customer.

i had trouble receiving my order that cost me considerable money & aggravation. i received a shipping email that only had fed ex tracking but my ENTIRE order was shown as shipped. the rest of my order was sent by freight but i never received tracking or a call from the freight company. after i complained, ONLY then was i given the freight tracking & company name (no contact info). left entirely to me, i searched online, contacted the freight company and found out they were never given my phone number & my stuff was being held on their loading dock (ridiculously the freight company only was given rv parts country number*). because of this error, i needed two installation appointments. the second was charged at overtime as rv parts country’s error meant it wasn’t prescheduled & i was leaving the area. rv parts country refused to give me a partial shipping credit for their error. the prices are the same as my service shop so you’re not saving money and receiving a subpar experience. (i chose rv parts country as they offered financing through a third party). the UI of the company is primitive and probably the reason their system is not capable of providing multiple tracking information. if your order is simple, you’ll probably be okay (the fed ex part arrived satisfactorily). *if you have trouble you can’t talk to anyone. the phone number is only an outgoing message. you are required to use their website email relay. they are prompt in getting back to you but if time is of the essence you’re out of luck.

I started out doing business with Big Daddy's RV parts only found out later that it was RV parts company. Ordered parts on July14th 2017, received them in a timely manner. AC unit was damaged, contacted customer service, no response. Did chat was told to contact Returns Dept. after a week I reread the return policy and found out that I had to go thru RV parts country, seems like since I ordered thru Big daddy I would at least be linked over to the right place for a response. RV country parts return dept. said damage was minor and offered $50, unacceptable. Returned thru FedEx and on the 14th of Aug. 2017 received 2cd unit. Slight damage. So after a month of waiting I emailed them and said I would accept the damaged product and would never do business with them again. They need to pack the AC units better to prevent damage. Price was good, but customer service is very poor.