RV Parts CountryReviews of rvpartscountry.com

I ordered and paid for a new unit and the one I recieved was far from what I recieved..the rear of the shroud was broke and the front has places that’s been touched up.the rear pan has taken a hit and bent in.the fan won’t turn because the blades are scrubbing at the evaporator it looks like the motor mount are bent or out of line..

I received the unit in the requested time frame and everything looked great. but after installing the unit all it has done is blow warm or hot air. the box did not any signs tags or notes that it was an ac unit with Freon and it was delivered on its side. would this be the cause? I was ok with ordering the unit with dame cover damage that was very minimal. but the unit does not cool at all

I have made several purchases from RV Parts County and overall love them and their service. However in this case the air conditioner was severely damaged to the extend it is not operational. I have emailed the company about this and although it has only been 1 day, have not had a response from them.

Very disappointed on product condition. I realize that Scratch and Dent is just that cosmetic. This unit was HEAVILY damaged Compressor was tilted due to base pan bent. The evaporator fins were heavily damaged. The base pan was bent (arched) as to where the fan blades were wedged into the foam fan housing and would not rotate. If the unit had been started up the fan blades would have been destroyed. The foam enclosure for the condenser and cage fan was also separated where it was glued together. The shroud was cracked in three places, one large, which I expected. The evaporator mounting brackets were both bent and one screw had been ripped through the bracket hole therefore causing the entire evaporator to tilt and wobble easily hence the evaporator fan not able to turn. The shipping box was crushed on all four corners and hand holds ripped out. This unit was obviously dropped several times (I suspect due to shipping) I cannot believe that your warehouse would intentionally ship a unit that would not Work At All as shipped. I understand fully that scratch and Dent is supposed to be cosmetic BUT not destroyed and non operable. Very sad being a S & D that this unit is non returnable or refundable and will only be taken to the landfill being useless except maybe for a few parts. TOTAL waste of money. Not A Happy Camper! Dennis Smith

This company Does not have a working number.

Ordered (4) parts that website indicated were in-stock. Next day advised parts were on Nation wide back-order from manufacturer. Found all parts available at State Trailer Supply.com and ordered them. Tried to cancel order and asked for refund. Received (1) of (4) items in the mail, no packing slip to show items on back order or item shipped, etc. Nearly 3 months later, RV Parts Country won't take phone calls to customer service, corresponds only via email and poorly at that, continues to resist restitution for items on back order or assist in my return of item received. I was forced to open a claim with PayPal and ask for their intervention. With so many other great RV parts dealers out there, Camping World, State Trailer Supply, Vintage Trailer Supply.com, etc., why would anyone want to do business with RV PARTS COUNTRY?

Company cancelled my order. It's been over two weeks and I have not received a refund. I've reached out to the company several times and the only respose is that credit was issued...

I ordered a toilet about 6 weeks ago and sent an email asking for status a week ago. They said they would get back with me - still no word. The order was supposed to be here last week. You can't contact this company by phone (should have been a tip off I guess) so they have my $500 and I have nothing yet. UPDATE: Now over 7 weeks and I just keep getting a run around. They say the company has to cancel the order (again?) and they are waiting. What the heck are they waiting for?