RV Parts CountryReviews of rvpartscountry.com

On 7/19/2024 I ordered a Suburban SAW6D 6 Gallon Water Heater – their part # 726201-6279APW - for $457.30. I had an upcoming trip so I paid $209 for “expedited” shipping (total is $666.30). On 7/23/2024 I received an email from them stating “Unfortunately, this item (6279APW) is not available from the supplier at this time. We have canceled the order and processed a refund.” With this news I turned to Amazon, found the same unit, purchased it on 7/25/2024 and got it 7/30/2024. Two days later (8/1/2024) a Suburban SAW6D 6 Gallon Water Heater arrived from RVPartsCountry. I was out of town when the unit arrived and didn’t get back till 8/10/2024. On 8/11/2024 I initiated a return. They sent me the RMA paperwork and a label. On 8/13/2024 I went to UPS and shipped it back with their label properly affixed to the outside – paying an additional $114.26 to ship it. The box was all original – I never opened it. UPS states the package arrived on 8/19/2024 and was received by “Mike”. It is 9/14/2024 and I haven’t heard from them. I called the number they list on all the email communications and it is just a recording. They have insulated themselves from dealing with their customers. They owe me the $457.30 and in my opinion, they owe me the $209 for the “expedited” shipping that took 13 days (Amazon didn’t charge anything extra and got me the replacement in 5 days!). I initiated a complaint to the BBB which drew a response from them. They said “Please initiate an RMA request” and gave me the pdf forms that I already filled out and attached to the outside of the box. At this point I have no other recourse than to simply let every potential customer of these crooks know what kind of people they are. Take your business elsewhere.

You sent me the wrong thing. I wasn't even sure what it is, but Google lens thinks its a car door handle from a late 80's General Motors car. Nothing like the Norcold RV refrigerator Black Optical Control Overlay that I ordered (939717)

Do not buy from them!!! Terrible customer service. Ordered an ac unit and 6pin to 9 pin adapter. Ac came, no adapter. Couldn’t get a tracking number on either. Finally got a response about adapter , they didn’t have any. Then why was I able to order it? Or at least let me know it’s on back order. Terrible. I’ll never order another thing from them

ordered a roof A/C for 5th Wheel. Shipped in approximately three days and upon arrival, it was damaged severely. You can not contact a live person due to the time factor now involved. You cannot reach anyone by phone only through email. I would suggest that if there is no way of reaching a representative of the company, don't do business with them. You can't even make a claim through UPS as the shipper has to do that. Not sure how long that process takes. The very worst part of this is that I am stranded and there is no real notable urgency on the part of the seller.

I paid for a dometic thermostar and never received my product. I tried contacting them and they make it didficult. I have not received a respose from anyo e at rv country. They ignored my complaints.

Never received my order. I think it was lost by FedEx, but who knows for sure? I can say that RV Parts Country never seemed particularly concerned about the matter. They provided a tracking number with the receipt for the "shipper," not even naming the company. Especially disappointing that you cannot speak to a live customer service rep. When you call the phone number on their website, a recorded voice advises you to communicate via email. I chose to file a claim with FedEx, later learning that only the shipper can do that (unless you have waiver from shipper). Seems like RV Parts Country would have known that and done this on my behalf, but they did not. My part was ordered on 9/13/3023, delivery estimated 9/18. My refund ultimately arrived 10/12/2023. It was a 12 volt RV water pump. Since it never arrived, I cannot comment on quality. I can say their pricing was the best I saw on the internet, although we're talking about $2-3 less than Amazon.

Horrible experience, sent me demaged ac, denied to send me broken parts or refund for broken parts, denied to send me replacement unit, don't deal with them, waist of money and time. You want to say that you offered me a refund and repurchase it, but who is going to cover my installation fees and time I've spent with your horrible customer service? No phone, contact by email only. You will claim refund from the shipping company, refurbish the item and sell it again, you thinking about your money only, horrible business practice. SCAM, STAY AWAY

My biggest regret is that I didn't read these negative reviews before ordering. I ordered a sun shade and ended up paying $25 for a terrible experience... no sun shade. THEY sent ME the wrong product. Their return policy doesn't cover shipping EVEN IF IT'S THEIR MISTAKE. So, it cost me $25 to return the incorrect item. They then cancelled my order, instead of just sending the right product. They refunded the purchase price, but not my return shipping fee. There is no contact phone number. The whole thing is via an online form. Shop here at your own risk! Here's the full conversation if you're interested. -------------------------------------------------- 11/1/2022 8:45:41 PM - Message: I received the wrong product. I ordered a SmartVisor that's 36" wide, but the one I received is 30" wide. It looks like the SKU label for a 36" was stuck to a 30" visor. How can I replace it with the 36" product? Attachments: Length.jpg, Labels.jpg 11/2/2022 9:11:46 AM - Staff (Buffy): Hello, Thank you for reaching out to us! We will be glad to get a claim started for you and this resolved. Can you please provide the following information? 1. Your customer order number. 2. Photos of the item received. Thank you! 11/2/2022 9:44:05 AM - Message: The order number is AB-XXXXX and pictures were also on my original request. The box is unopened. 11/2/2022 10:01:06 AM - Staff (Buffy): Please provide photos of the part information on the box. Thank you! 11/3/2022 4:22:58 PM - Message: These are the only labels on the box. This is the third time I've sent these pictures. Do I need to open the box and get something from inside? Thanks 11/4/2022 10:03:18 AM - Staff (Jessica): So sorry for this issue, I have sent the distribution the photos you sent of the mislabeled box and I am waiting for their reply on return instructions. As soon as I have those instructions, I will let you know. Thank you! 11/7/2022 10:01:01 AM - Staff (Buffy): Please reference the following information for your recent request of a return. Return Address: Keystone Returns 100 Slocum St Exeter, PA 18643 Please include the MRA slip attached in the package that you are returning. Thank you! Attachments xxxxx.pdf 11/7/2022 1:44:59 PM - Message: Why did I have to pay $25.20 to return the WRONG product that YOU mislabeled and shipped to ME? This is your mistake. The return shipping should have been no charge to me. Please make this right by refunding my card $25.20 to cover the return shipping. See my receipt attached. Thanks Attachments: UPS-RVPartscountryreceipt.jpg 11/7/2022 1:54:49 PM - Staff (Buffy): I have requested this information. I will update this ticket once I hear back. 11/8/2022 11:40:14 AM - Message: Why is my order cancelled? Can you not just send me the right product? The purchase price was refunded, but will you also refund the $25 I paid for return shipping? 11/8/2022 1:31:58 PM - Staff (Buffy): Return shipping fees are non-refundable. I apologize for this inconvenience. 11/8/2022 1:34:37 PM - I was afraid you'd say that. My reviews will clearly reflect your position. Thanks for nothing.