DO NOT PURCHASE THE INSURANCE AND DO NOT ALLOW RENTERS TO USE THEIR INSURANCE IF YOU ARE THE OWNER!
Took two weeks just for their contracted out adjuster to write the estimate. Then it took five months for them to pay me to get the damages fixed. It was a straight forward case. The prices for the parts had gone up from the estimate to the time they actually paid out and now will not cover the additional amount. WORST EXPERIENCE EVER. COMMUNICATION WAS TERRIBLE. Owners do not respond. Only use the big name insurance companies, lesson learned.
Response from RVnGOApr 1, 2021
We are deeply saddened by your experience and unfortunately we can not speak for the insurance company. We can say that they are a very large A Rated RV Insurance Company and there may have been other details and mitigating circumstances around your insurance claim. This claim was 5 months ago and at that time everyone was in the middle of a pandemic with states still shut down, and work staff was dramatically cut by many companies, so things that would normally take hours turned into days or even months. Companies even now in April 2021 are just now bringing their staffing levels back up to pre-Covid and returning to "normal" operation levels.
Again we are sorry for your experience.
PM
Payeng M.
This site was such a waste of my time
This site was such a waste of my time. Either go with Cruise America or Enterprise.
Response from RVnGONov 18, 2020
Hello. We are sorry that you feel that way. We are a peer to peer RV Rental & Sales website. Can you be specific about your experience so that we may improve? You are free to reach out via phone or chat.
GF
Gabriel F.
This site sucks. Waste of time and effort.
This site sucks. I tried for a week straight to Find and rent an RV for a couple nights This weekend and only two people replied out of seven and declined my request Just because It’s a holiday weekend And they have a mandatory 4 night rental for holidays! Makes no sense to me. Do you rent rvs or not? I wouldn’t have this problem renting a car or a Hotel room. This site sucks. 10/10 do not recommend. I rather buy my own goddamn RV than ever deal with this bullsh*t again. 🖕🏼
Response from RVnGONov 19, 2020
Hello Gabriel. We are sorry that you feel that way. We are a peer to peer RV Rental & Sales website. That means that we provide the online marketplace. We do not own or manage the RVs.
Each Host is their own individual business. It's up to the individual RV Owner or RV Dealer in what they offer and their requirements.
We hope you were able to find the accommodations you were looking for.
SH
Shane
First time to use a camper rental…
First time to use a camper rental company. Trailer camping has interested me for some time now and thought of renting to see if I want to leave the tent behind.
Let's say its not been a good experience. I messaged Ahmed on his 2019 Forest River Wolf Pup camper on Sept.1,2020
I was wanting to rent it from 4th to the 7th.
Here we are the 3rd. Not one response, to tell me more about it or even a courtesy message telling me its rented or cannot be used.
Its 5pm on the 3rd. Today I will cancel the request. The worst thing is I lost out on 2 campers from another website waiting for RVnGo member not responding to their messages.
Response from RVnGONov 19, 2020
Hello Shane. We are sorry that you feel that way and had a poor experience with a Host. We are a peer to peer RV Rental & Sales website. That means that we provide the online marketplace. We do not own or manage the RVs. The individual RV owners run their own business and some are actual Dealerships / businesses and others are private owners. We can not control the behaviors of the Hosts, however, we can remove them of providing poor customer experiences.
Did you attempt to chat or call with our Concierge team to get assistance with reserving an RV? Please reach out to us to provide more details so we can find this in our system and take the appropriate action.
SM
Samantha M.
DO NOT USE THIS SERVICE!
DO NOT USE THIS SERVICE!
I rarely leave reviews let alone bad ones, but I want to avoid anyone the trouble and stress. I had questions before booking and you can not book one way through their phone website, so I decided to call and speak with someone to book. THEY found me an RV for what I wanted and set it up and confirmed it. THEY sent me an email saying hurry and place your deposit before it is booked to someone else. I paid the deposit to hold it and then bought my plane ticket to complete my overall trip planned. I received an email hours later saying I no longer had the reservation and they declined me and refunded me my money. I was so confused. Apparently they didnt realize who they booked me with only allows 7day+ rental and they booked me for 4. I contacted them back frustrated and concerned because I had booked a plane ticket because I had everything confirmed with them. THEY found me another RV to use from a different location not too far from the last that was smaller, but cheaper so I took it. THEY again did all the booking and setting up for me. I again paid my deposit to hold the RV and they confirmed me again to find out the next day through email that the new RV they booked me with charges an additional $5000 fee for a one way trip after I was already given a price of $1800 for my total trip that I agreed to and put a deposit down on. I obviously was not going to pay $7000 for a one way shitter RV. Once again stuck with no RV and a oneway plane ticket. I called cruise america and they helped me out right away with an RV oneway with no extra charges evrything included (generator and miles) I don't know why I didn't go with them in the first place. Beware of RVNGO. they are just a middle man and have no idea what they are doing and know nothing about the rules and regulations of the people/business they connect you with. If anything I recommend just looking at their website to fine RV rentals and contact the businesses directly. They do not need to be in the equation. or just keep it safe and use Cruise America!
Response from RVnGONov 19, 2020
We are sorry that you feel that way and had a negative experience. We are a peer to peer RV Rental & Sales website. That means that we provide the online marketplace. We do not own or manage the RVs. During the summer of 2020, it was a very crazy time for everyone in the industry. All we can do is apologize and seek your forgiveness.
We have put systems in place to make sure these kinds of things don't happen again.
KW
Ky W.
A Discriminating Company!
I found my experience in setting up a profile extremely disappointing because your insurance company seems to refuse anyone over 70! I’ve not found that elsewhere among your competitors and I will not obviously have anything to do with you in the future!!
Response from RVnGONov 19, 2020
We are sorry that you feel that way and had a negative experience.
SC
saaf C.
#RVNGO-19 ... A sickening experience
#RVrentersandowners Beware of a Sickening experience #RVNGO-19
Renters and owners BEWARE. This is a horrible expensive unethical experience dealing with this company. We rented our vehicle through their platform. It was returned with roughly 25K in damages. #RVNGO-19 was evasive throughout the claim process, doctored pics and has abandoned full liability. It is now being pursued in civil court. the experience has damaged our foundation to the core. More than half a year so far and still going with our vehicle decommissioned while in their custodianship. Do not RISK your assets or peace of mind with this company. There are better options!
Please share this to help others not get sick.
#RVrentersandowners Beware of a Sickening experience
#RVNGO-19
Updated April 23, 2020 | Post comment from #RVNGO-19
a. Unfortunately it is a regretful experience. The fact that this company further intentionally avoids liability and has the audacity to misrep facts is very scary. Imagine a well funded company that is willing to break up your life line with no regard. Until the court proceedings, the general public can decide whether or not to take a chance with their bucket list adventure, professional need for a film shoot, family vacation or trusting #RVNGO-19 with their valuable asset.
b. The vehicle #RVNGO-19 stated is "30 years old" is actually 16 years old. Quite misleading. As the photos that #RVNGO-19 have doctored within the claim. Quite misleading. As, the overall process of liability has been shady throughout.
c. General Public ... Here is a video of the numerous renters over the years. You can determine from their experience if #RVNGO-19 is shady or a high risk experience to have a sickening experience.
Two Minute:
Search Youtube: SAAF RV Reel
d. General Public ... You have other options for renting an RV. We have been using Rvshare.com and Outdoorsy.com for years with zero issues. dozens of experiences. Professional, courteous, straight forward, honest. A rep from #RVNGO-19 cold called/messaged us asking for a chance to rent our RV. We granted that chance and our RV has been damaged and out of commission since Nov 11, 2019. Waiting for the civil case to clear the air. The renter, verifies admits, documented and recorded, of the damages caused. Has threatened to claim bankruptcy. #RVNGO-19 jumped ship along with their Insurance Provider Lloyd Of London and failed to protect the renter or us. Yet they have collected the insurance premiums and their relative fees.
e. #RVrentersandowners Beware of a Sickening experience #RVNGO-19
Please share throughout any and all platforms to help prevent this experience from disabling anyone else.
Response from RVnGOApr 23, 2020
We are sorry that you feel that way, but the fact of the matter is your company tried to defraud RVnGO by claiming $35,000 in damage to your 30 year old RV which was all pre-existing damage as evidenced by the check-in photos. Our insurance is not intended as a renovation or new vehicle purchase fund. The experience you provided to the Guests that rented your RV was also horrible and not up to RVnGO standards. You have been removed and blocked from the RVnGO platform to protect future guests.
LA
laflaca74
I called and texted
I called and texted. Never got a reply. Didn’t rent or buy