RvinylReviews of rvinyl.com

Response from RvinylMar 3, 2026

We’re truly sorry to hear about your experience and for the frustration this has caused you. That’s not the level of service we want any long-time customer to receive. We understand how important it is to get a vinyl color that works for your project. Even though vinyl isn’t an exact paint match, you should still feel confident that what you ordered would be close enough to use. We’re sorry that wasn’t the case here — and even more sorry that you felt unheard when you reached out. We genuinely value your business and the trust you’ve placed in us over time. We’d like the opportunity to make this right. We can offer you either a refund or work with you on an exchange for a different color that may be a better fit — whichever you prefer. Please reach out to us directly so we can resolve this for you as quickly as possible. Again, we sincerely apologize for the disappointment and appreciate the chance to fix it. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We’re so sorry to hear how disappointing this experience was for you. We know how exciting it is to plan an interior update, and it’s incredibly frustrating when the product doesn’t meet expectations. Our interior kits are designed to be automotive-grade vinyl, so it’s concerning to hear that yours felt too thin and would not adhere properly. That is definitely not the performance we expect from our materials. The sizing issue you mentioned is also something we take very seriously. We would truly appreciate the opportunity to make this right. We can offer a replacement kit or a full refund — whichever you prefer. We’d also like to review the sizing and adhesion issue to ensure there wasn’t a production error. Please reach out to us directly with your order details so we can resolve this for you as quickly as possible. We sincerely apologize for the inconvenience and disappointment, and we appreciate the chance to correct this. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We are sincerely sorry for the confusion and frustration this situation caused you. That is not the experience we want anyone to have. We understand how seeing a “shipment cancelled” notification would reasonably lead you to believe the order was not being fulfilled. If our website and emails reflected that status, we completely understand why you chose to purchase elsewhere. The delay in delivery only added to that frustration, and for that we truly apologize. There should never be uncertainty around your order status or refund expectations. We would like the opportunity to review this fully and make it right. If the package arrived much later than expected and the tracking information was unclear or incorrect, we are willing to work with you on a return for a refund or find another fair resolution. Please contact us directly with your order number so we can personally review the shipment details and resolve this promptly. Again, we sincerely apologize for the inconvenience, the delay, and the confusion surrounding your order. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We’re truly sorry to hear that your experience with us left you feeling this way. That is absolutely not the impression we want to leave — especially for customers who expect professional, reliable service. We take feedback like this very seriously. Providing quality products and responsive customer care has always been our goal, and it’s clear we fell short in your case. For that, we sincerely apologize. We would genuinely appreciate the opportunity to review what happened and see if there’s a way to make this right. If you’re willing, please reach out to us directly with your order details so a manager can personally look into your experience. Thank you for sharing your feedback. We are committed to learning from situations like this and improving. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We’re sincerely sorry to hear about your experience. Not receiving all the pieces needed to complete your kit — especially after spending $180 — would be incredibly frustrating. That is not the experience we want any customer to have. If parts were missing from your order, that’s something we absolutely want to correct. Whether that means sending the missing pieces right away or issuing a refund, we’re committed to making this right. We also apologize if you had difficulty reaching customer service — you should never feel ignored. Please contact us directly with your order number so we can review what happened and resolve this as quickly as possible. We take claims like this seriously and would appreciate the opportunity to fix the situation. Again, we’re very sorry for the frustration and disappointment this caused. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We’re sincerely sorry for the frustration and disappointment you experienced. We understand how upsetting it is to order a kit listed for your vehicle year range and then find out it does not fit as expected. If the listing created confusion regarding model years or sub-model compatibility, that is something we take seriously. Our goal is always to make fitment information as clear as possible, and we appreciate feedback that helps us improve our website accuracy. We also understand your concern regarding the return credit. If you were unable to use the credit because we do not currently offer a kit for your specific vehicle configuration, that would certainly be frustrating. We would like the opportunity to review your order and the return status to ensure everything was processed correctly. Please reach out to us directly with your order number so we can personally look into this and work toward a fair resolution. We genuinely value customer feedback and are committed to improving where we fall short. Again, we apologize for the experience you had and appreciate you bringing it to our attention. Warm regards, Michael R. Rvinyl Customer Care

Response from RvinylMar 3, 2026

We are truly sorry for the multiple issues you experienced with your order. Receiving only part of your shipment, and then being sent the wrong color after reordering, is understandably frustrating — especially with a show deadline involved. We know how important timing is when finishing a project vehicle, and we regret that our mistakes contributed to you missing that window. This is not the level of accuracy or service we aim to provide. You should not have had to source material elsewhere or pay for overnight shipping because of errors on our end. We would appreciate the opportunity to review your order history and make this right. Whether that means issuing a refund for the incorrect material and/or working toward a fair resolution for the inconvenience caused, we want to address this properly. Please reach out to us directly with your order details so we can personally look into the situation. We sincerely apologize for the frustration and disruption this caused, and we appreciate the chance to correct it. Warm regards, Michael R. Rvinyl Customer Care