RVGUARDReviews of rvguardstore.com

Response from RVGUARDMay 8, 2026

Thank you for sharing your heartfelt and detailed experience with our water filter cartridge. We are truly sorry to hear about the loss of your fish, and we sincerely appreciate you taking the time to explain how the situation unfolded. We’re glad to know that the filter has provided a meaningful improvement in your pond maintenance routine, and that you’ve been able to share this solution with a fellow pond owner as well. Your trust and willingness to pass along the product mean a lot to us. Thank you again for your honest and thoughtful feedback. Wishing you and your pond all the best.

Response from RVGUARDMay 8, 2026

We sincerely apologize for the error in your order. After investigating with our warehouse, we discovered that an incorrect item was shipped. To make things right, we have taken the following steps: The mistakenly shipped item is yours to keep at no charge We have arranged express shipment of the correct product We hold ourselves to high service standards and are committed to resolving any issues promptly and fairly. If you have any concerns, please contact us directly so we can provide personalized assistance. Thank you for giving us the opportunity to make this right.

Response from RVGUARDMay 8, 2026

Thank you for the kind words! I'm Gary, and I'm glad I could help with the return process quickly for you. It's always our goal to make things as smooth as possible, even when the product doesn’t quite fit. I appreciate you taking the time to share your experience. If you need help finding the right fit in the future, feel free to reach out.

Response from RVGUARDMar 23, 2026

Thank you for sharing your feedback, Billy. We’re truly sorry to hear that your experience with the 16,000 Grains Portable RV Water Softener did not meet your expectations, especially so soon after receiving it. We have attempted to reach out to you via email to better understand the issue you described regarding the guards and the installation, but we have not yet received a reply. We’d really appreciate the opportunity to assist you directly, as we’re committed to helping every customer have a positive experience with our products. If you’re open to it, please reply to our email or contact us at [email protected] so we can understand exactly what happened and explore how we can make it right—whether that’s through troubleshooting, a replacement, or another solution that works for you. We genuinely value your input, and we hope to have the chance to regain your trust.