FRANK
Zero stars on return policy.
I ordered a 120v to 240v adapter so that I could try to plug my new electric vehicle into a regular wall outlet. The adapter did not work. Returning it was a nightmare and ultimately I would have received less money in return than it would have cost me to ship it back, because they required me to ship it back with tracking. I have no idea if the adapter would have worked with another device such as an RV plug, so I couldn't say that it was defective. Returning a non defective item for a refund required several emails to the company including one with numerous photos from various angles. I felt like a criminal. Update: their response is all factual, and their return policy is very strict, so as long as you know all of that and choose your items perfectly, you'll be good. I guess I've been spoiled by other more customer-friendly sites with easier al return policies. I understand this may be too costly for some sites to offer.
Response from RVGUARDFeb 6, 2026
Thank you for taking the time to share your feedback regarding your recent purchase of the 120V to 240V adapter (Order #RG20263476). We sincerely apologize for the inconvenience you experienced with the return process. At RVGUARD, we take product quality very seriously. Each of our products, including the adapter you purchased, undergoes strict quality control and electrical safety testing. In this case, we want to clarify that the adapter is designed for specific applications, such as RV or generator use, and may not be compatible with all devices—particularly electric vehicles, which often have complex power management systems. Compatibility should always be confirmed before purchase. Regarding the return process, our return policy does state that for non-defective items, return shipping costs are the responsibility of the customer. The tracking requirement helps ensure a secure and documented return process, which protects both you and us. We understand that shipping costs can be a concern, and we regret that this part of the process added to your frustration. Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust.