RustypodReviews of rustypod.com

Response from RustypodApr 9, 2026

dear Customer, Thank you for bringing this matter to our attention. As our products are packed manually, it is possible that your transfer sheet was unintentionally left out during the packaging process. We sincerely apologize for this oversight and any inconvenience it may have caused. We previously contacted you via email to better understand the issue and to provide an appropriate warranty solution; however, we have not yet received your response. Could you kindly check your inbox (and spam folder, if necessary) and reply to us at your earliest convenience? Once we receive your confirmation and additional details, we will promptly arrange the most suitable resolution for you. We truly appreciate your patience and look forward to your reply. Kind regards, Sarah

Response from RustypodFeb 10, 2026

Hello, We’re sorry if our product did not meet your expectations. However, based on the email conversation between us, it is clear that the images you provided were edited using Gemini to fabricate “evidence” of peeling and poor quality. For that reason, your warranty request cannot be accepted. We provide warranty support only when there is genuine, verifiable proof. We know our materials and production process well, and a quickly generated AI image is not something that can mislead us. We will not waste time attempting to “make you happy” simply to persuade you to change a negative review. We hope leaving a 1-star review brings you the satisfaction you seem to be seeking. rustypod support team

Response from RustypodOct 15, 2025

dear Wayne, Thank you very much for your feedback. Regarding the delayed delivery, we have previously explained via email that this was an unexpected incident. We have already reproduced your order and arranged for a replacement shipment to you. Additionally, please note that the delivery issue only occurred with the decal product; the t-shirts you ordered were delivered promptly, as scheduled. We have now resolved all shipping-related issues, and delayed deliveries will not occur again in the future. We sincerely apologize for the inconvenience you experienced this time. Thank you for your understanding and for giving us the opportunity to improve our service. Best regards, Sarah

Response from RustypodOct 10, 2025

Dear Richard, Upon checking our shipping records, we found that your order has already been delivered. Regarding the delivery delay, we previously sent an email explaining that recent regulatory changes by the U.S. government have impacted the importation of goods, which unfortunately was beyond our control. As a result, your original package was considered lost, and we have already sent a replacement shipment to you. If you still have not received your order, please do not hesitate to contact our support team at [[email protected]](mailto:[email protected]) for further assistance. We are here to help and will do our best to resolve the issue promptly. Thank you for your understanding and patience. Best regards, Sarah

Response from RustypodSep 4, 2025

Dear Mark, Thank you for your feedback. As your review is publicly visible, I would like to also publicly clarify some information for the benefit of other customers. I have seen your email regarding the small size of the text, and I have previously provided a detailed explanation on this matter. You requested a very long message to be included, and with the size specifications you provided, we did our best to fit the entire content onto your decal. When you mentioned that the text was too small, we were more than happy to offer to remake the text portion for you, as we have done for many other customers. However, you have also stated that the decal quality is poor, yet are still requesting us to send a new set of decals, which seems contradictory. At our company, customer satisfaction is our top priority, but we can only provide the best support when there is mutual understanding and cooperation from both sides. If you have any further concerns or would like to clarify your request, please let us know. We are always here to assist you. Best regards, Sarah

Response from RustypodSep 10, 2025

Dear Petri, Thank you for your feedback regarding the decal kits. We would like to clarify that both sets of motorcycle decals are identical in size. The difference you observed is related to the printed design on the decals. As we have previously explained, the specific shape of motorcycle decals is not rectangular but rather triangular. With your custom design being a typography-based layout, our top priority was to ensure that the text remains readable once applied to your vehicle. There are certain very narrow areas on the decals where it is not possible to print all the design details without sacrificing legibility. The requirements you have requested unfortunately exceed what is technically possible for any design team to accomplish given these limitations. We sincerely apologize for any inconvenience this has caused and appreciate your understanding. Should you have any further questions or need additional assistance, please feel free to reach out to us. Best regards, Sarah

Response from RustypodAug 23, 2025

DearGeorge, It seems there may have been a misunderstanding. The issue with your decal not adhering properly is due to the surface it was applied to not being smooth enough. This type of surface condition falls outside of our warranty coverage, as proper surface preparation is essential for decal adhesion. Are we willing to provide warranty support? Absolutely — we’re always ready to send a free replacement. However, it’s important that the surface is properly prepared before application. Otherwise, if the decal peels off again, the same issue will occur and you'll understandably be dissatisfied — yet it would still be due to conditions not covered by our warranty. We appreciate your understanding and are here to help if you decide to proceed with a replacement under the proper conditions. Best regards, Sarah