RustypodReviews of rustypod.com

Response from RustypodNov 9, 2024

Dear Bobby As previously mentioned in our emails, we have responded to all your inquiries; however, it seems there was an issue with your email that prevented our replies from being displayed. I later reached out to you using the email you provided on Trustpilot, which you were able to receive. Your claim that we have not responded and your one-star review are unfounded and inaccurate. We strive to provide excellent communication, and I hope this clears up any misunderstanding. Best regards, Sarah

Response from RustypodJun 8, 2024

Dear Matt, We have been in communication with you via email previously. Due to an incorrect address format entered, the initial delivery attempt was unsuccessful. We subsequently resent the order and included a gift for you. According to the tracking information, it appears that you have received both items, correct? We hope you can understand the situation and provide us with a more objective and accurate review. Best regards, rustypod support team

Response from RustypodApr 12, 2024

Dear Doug, We sincerely apologize for the inconvenience you have experienced. We aim to ensure all our products meet high standards of quality and durability, and it seems we may have fallen short in this instance. Please provide us with photos of the decal after it came off. This will help us understand what went wrong. Once we have the images, we will gladly send you a replacement at no additional cost. Thank you for bringing this to our attention, and we look forward to resolving this issue promptly. Best regards, Rustypod Support Team

Response from RustypodMar 29, 2024

Dear Joe, We're sincerely sorry to hear about your experience. Quality is something we take very seriously at Rustypod, and what you've described is not up to our standards. We've sent you an email to inquire more about the situation you're facing and to provide appropriate support. Please know that we're committed to resolving this issue for you, as we've never encountered such a situation before. Your satisfaction is our priority, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention. Warm regards, rustypod support team