Rustypod Reviews | Read Customer Reviews of rustypod.com

Rustypod Reviews | Read Customer Reviews of rustypod.com

Rustypod reviews

Showing 20 reviews with 1 star · Clear filters

Aldijano K.
Aug 10, 2025
Good luck.
Not worth all the trouble. They cut corners where they can. You can't call and talk to a person for a reason. Incompetent.
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Gary B.
Jul 10, 2025
Colors were way off ordered gold and…
Colors were way off ordered gold and color showed up yellow even sent pictures to get it matched but still wrong!
Response from RustypodJul 11, 2025
dear valued customer, Thank you for reaching out to us regarding the color issue with your recent order. We would like to clarify that we used the exact design file you approved before production. However, we would like to explain that there can always be some variation between the colors displayed on digital screens and the colors printed on the final product, regardless of the printing technology used. These variations may result in the printed color being lighter or darker than expected, especially with special colors such as the one you requested. This is a limitation of current printing technology, and we sincerely hope for your understanding regarding this unavoidable circumstance. Achieving a perfect color match is only possible with continuous adjustments on specialized equipment, which is not always feasible in standard production. We appreciate your understanding and are always here to assist you with any further concerns or questions you may have. Best regards, Sarah
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C F.
Jun 6, 2025
I was hoping for a lot better.What a disappointment
I wish I could say. I had a great experience, and this was great. And looks great on my truck. Buthey have failed to pass the yes, I made my order. It took over 15 days for you it to even ship out to me or you even get any tracking information. When I got my order, it was wrong. They identify that they made a mistake and still did not want to help me any further and wanted me to buy more product from them. Instead of fixing the original problem that they had they kept giving me excuse after excuse this was Sarah. By the way, kept giving me same corporate spill that all these companies do because they don't actually know what they're doing. The sticker was somewhat good, but the inlay was not very good. It came wrinkled. The package came damaged when I was finally due to do the application of the sticker. It wasn't cut right, it didn't lay down right? That being said, I have done this for several years. Painting and auto paint motorcycle paint. Other kinds of really cool things. I thought this was a nice idea. Because I didn't actually have to spend. You know, 1314 hours on an image on the side of a truck or on automotive cycle, but what a big disappointment. I would have thought great. You know I could do a lot of business with these people in but a lot of cool art. On my vehicles without for this, I'm really doubtful of even buying.You know a little googly eyed sticker from them
Response from RustypodJun 10, 2025
Dear Chad, Thank you for taking the time to share your feedback. While we appreciate all reviews — whether 1-star or 5-star — we feel it’s important to clarify a few points for accuracy and transparency. First, regarding the delivery timeline: at the time of purchase, you selected our standard shipping option. We clearly state that standard delivery typically takes 10 to 14 business days. Your order was delivered within 11 days, which falls well within that timeframe. Second, your order did not include complete design instructions. As part of our process, we sent you a proof of the design to review and approve before production began. We do not proceed with any custom order without customer approval, so the final product was based on the version you confirmed. Lastly, although the issue reported was not due to an error on our part, we still offered a 25% refund as a gesture of goodwill — something we do to stand behind our service, even in challenging cases. We understand that not every customer will be satisfied, and we respect all opinions shared here. That said, we also believe it’s important to address and correct any public claims that may be factually inaccurate. Sincerely, Rustypod Customer Service Team
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Shawn N.
Apr 5, 2025
It's been 3 weeks and I still don't…
It's been 3 weeks and I still don't have my order. Will never purchase from this company again. Apparently they are from overseas and could care less about their customers
Response from RustypodApr 6, 2025
Dear Shawn, We’ve responded to all of your emails and clearly explained the situation. The delivery delay was due to severe weather conditions in your state, as noted in USPS’s official service alerts. That said, your order now has an estimated delivery date of April 7th. Please feel free to check your tracking details for the most current updates. If you need any further assistance, we’re here to help. Best regards, Sarah
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Brian
Mar 8, 2025
Scam company
I ordered a special personalized item for my 50 chevy tuck to honor my mom uncles business. From the second I ordered it I was skeptical that it was a legit company. Nearly waiting over a month and on the day it was supposed to be delivered it was sent back to sender because the address want valid. I paid for this with my PayPal account and they auto fill my address for my purchases. Rustypod was blaming me for inputting the incorrect address and even told paypal it was my fault. Ended up with a refund and no product. That's what I get from ordering from an add on Facebook. And here we go again. Rustypod replied to my review blaming me AGAIN for an address. I contacted them immediately after I caught their mistake and told them my correct address, like Sarah said that's all I had to do, AND instead of reshipping to my correct address I asked for a refund. I told them I would tell everyone I knew about my experience and that's what I'm doing.
Response from RustypodMar 8, 2025
Dear Brian, I wish Trustpilot had a feature that allowed sellers like me to upload screenshots as proof. We communicated via email, and I provided a copy of the invoice showing that the house number was entered incorrectly, which led to the package being returned. We assured you that we would update your address and resend the item at no additional cost. Even after issuing a refund, we still offered to ship the product to you, but you mentioned that you were not available to receive it. We will not spend more time disputing baseless accusations. Instead, we will focus our efforts on serving our valued customers and continuously improving our service. In doing so, we will reaffirm that your claims are completely unfounded and without merit. Best, Sarah
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Colin
Feb 27, 2025
first time ordering
first time ordering. poor experience. I wanted someone to call me the paying customer back regarding an upcoming project., Never called me back. I was hesitant to order, but i gave them a chance and placed a small order to see how they would do. result not good They made the decal the wrong size the funny thing is and i quote them" we currently handle customer service via email to ensure we provide detailed and accurate assistance.". well that did not happen. since i was corresponding via emails and they still got it wrong. Now they did say they will correct the size and send me the correct size for free and i can keep the wrong sizes. But now since they delayed me, now i have to delay my customer. update 3/10/25 They screwed up again 2 in a row. you would think they would learn from their mistake. If they would have called me back but i figured they don't have anyone who speaks English. They did send out another set of signs. My Original size i wanted was wrong. so they send out another set for free. and that size was wrong. they said after i received the signs that the size would have been distorted. OK but they never communicated that to me until afterwords. This whole process could have been taken care of if they spoke english and called me back. their quote " we currently handle customer service via email to ensure we provide detailed and accurate assistance.". communicated twice and they still screwed it up!! I will never purchase from them again . Terrible !
Response from RustypodMar 10, 2025
Dear Colin, We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration, especially as this has impacted your own customer. At Rustypod, we are committed to ensuring customer satisfaction. If an order is made in the wrong size, we either issue a refund or send a corrected version, as we have done in your case. While we strive to minimize errors, some discrepancies may still occur, and we take full responsibility for this mistake. Your corrected order has already been shipped to you. Additionally, some designs can only be resized within a certain range. For instance, if a design has a horizontal rectangular layout, we cannot adjust it into a vertical rectangle without distorting the proportions and internal details. Our goal is always to ensure the final product fits within the requested dimensions while maintaining the design's integrity. We truly appreciate your business and your patience. If there’s anything else we can do to assist you, please feel free to reach out. Best regards, Sarah
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Eddy M.
Feb 8, 2025
My expectations were too high.
Email communication was exemplary but they don’t do phone calls to discuss project. Hesitant, I ordered anyway. I ordered 3 like images which should’ve been all transfer cut but one was contour cut. When I asked, they don’t follow up to see if the system made a mistake, the decals are printed elsewhere and they are just the middle man. (Backing paper says ovijet thegioimayin com and is Vietnamese it appears) Product is of poor quality-to be clear, it’s an image printed on clear inkjet paper so once applied, you still have the glossy clear (looks horrible on a patina vehicle). This is a printed image and scratches easily also-this is not “color through” vinyl.. If you’re looking for quality cut vinyl, find a local business. Yes it will cost more but you get what you pay for. This is a great option for kids school projects or around the house but nothing I would put on a vehicle.
Response from RustypodFeb 9, 2025
Dear Eddy, Thank you for reaching out. I’d like to address your concerns regarding your order. Regarding the decal type, please check your order confirmation email. It shows that you selected only one transfer-cut decal, while the other was ordered as contour cut. We fulfilled the order exactly as placed. While this was not an error on our part, we’d still like to offer you a 20% discount should you wish to reorder. As for product quality, we have carefully researched and selected materials and printing technology specifically suited for vehicle applications. Our decals are designed to be durable, easy to apply without special skills, and safe for vehicle surfaces. We understand that preferences may vary, but we stand by the quality of our products. If you have any further questions or need assistance, please let us know. Best regards, Sarah
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Allen C.
Dec 17, 2024
Places a order it has been 2 weeks…
Places a order it has been 2 weeks ,still have not recieved,looks to be lost in transit,asked for a refund and still haven't received that either,this was a Christmas gift I ordered in more than enough time.
Response from RustypodJan 4, 2025
Dear Allen Case, Based on our previous email exchanges, the order has already been delivered to you, and you are currently using the product. Regarding the delayed delivery, we took full responsibility and issued a refund to you as compensation for not meeting the expected delivery timeline. We kindly hope you might reconsider your review to reflect the situation more objectively and fairly. Please feel free to reach out if there’s anything else we can assist you with. Best regards, Sarah
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