KathyPat
Service great . . . quality not so much
I recently ordered a passport cover from Rustico.com. The order arrived very quickly. However, I was disappointed with the product because there was a hole poked in the leather and the dye on the leather was uneven with white patches looking as if the color was already wearing off without being used. The hole was my biggest concern. I emailed the company and they responded immediately asking for pictures. I sent pictures taken on my phone. Within 24-hours they wrote back stating this was a normal finish for a rustic product and that a replacement could not guarantee any difference. I would have preferred a discount for a damaged product due to the hole in the leather. A hole is not part of a rustic look. Not pleased with the quality. Their service, however, is impeccable.