RusticoReviews of rustico.com

Terrible and cheaply made products, photos are misleading. Not leather!!!

Ordered a notebook and pen gift set for my uncle. When it arrived, there was no pen and someone had used a box knife on the front of the leather notebook. I wrote them in hopes this could all be fixed... that was a half a month ago... I'm very disappointed and feel ripped off. I do not recommend this business.

I’ve ordered from Rustico three times and two of the three times the product has been defective. On one item, the stitching was crooked. I sent it back for repair at my own expense and it took a long time for it to be returned. The most recent experience was related to product color. I ordered ocean blue and the product is black but labeled blue. Again I shipped back at my own expense and the package was returned to me as evidently the address on their return authorizations is no longer valid and there was no forwarding address available to the post office. Steer clear of this vendor everyone!

I ordered something for a Christmas present for my father on December 18th and the website said that it would get here in time. When I saw that it still hadn’t shipped a couple days later I contacted customer service and they told me that it would ship out the next business day and still arrive on time. Well when that Monday it still hadn’t shipped so I contacted them again and this time they told me that it had been put on back order because of the color but that they could expedite one of a different color and get it to me in time for Christmas but surprise surprise Christmas rolled around and I had nothing to give my dad but a story about why I didn’t have anything for him. The website looks very professional and the products look good but that doesn’t mean much if you don’t get what you pay for and get lied to by customer service.

Their Black Friday/Cyber Monday Promotions are very misleading and confusing. I purchased Black Friday Deal because it promotes as such.  Now, I see a better deal today, so I contacted the customer services. They told me that they could not adjust the price because I bought it on that day. Gee, I HAVE NOT EVEN RECEIVED THE PACKAGE! THIS IS MY LAST PURCHASE. NEVER AGAIN!

ordered a simple Bic lighter cover. web site says orders ship within 2-5 days 6 days later item shipped. email them sorry everything's hand made it takes time! sure glad I didn't order a Jacket or Purse buy else where