ValT
The business does not operate in good faith. Stay away!
The business does not operate in good faith. They deliberately substitute the products you order and pay for, with other items, ex. a conditioner instead of a shampoo in same line, and they skip shipping items but sustain that they did! You leave detailed 3-4 voice messages for their Customer service and they claim that they've never received them. You finally get hold of them on the phone and they use the F-word on you (Gregory)!!! I have never seen ANYTHING like that before. This business is crooked. I gave 2 stars as some of their products are decent but because of the way they treat customers, I am done with this online business.
Response from RussianfoodusaSep 4, 2025
This is a complete and utter lie. We do not use F word, nor do we have anyone employed by the name Gregory. If there was a mistake in shipping you correct item (we are all human and do make mistakes, unfortunately), it would have been corrected. We respect and value our customers.