Gayle W.
I was very disappointed when I received…
I was very disappointed when I received my Visa. It was for 59 days and single entry to Philippines. I asked for multiple entries and 180 days. Why I am upset is no one told me when they sent my Visa it was different. I emailed and said someone would tell me what happened. Four days latter I called. They told me that the embassy makes the rules. I understand. I had to ask for the difference in the fee of $30.00 to get it back. If I did not they would not know or issue me the difference. A Good company could spend a few minutes making there clients fell like they care. Let the client know their Visa changed and issue a credit. They would make them better company, and be the Standard for other companies. They don't care be or there management dose not see this necessary. So they save money not doing a complete job a possibly keeping the difference in product you paid for. Please look at your Visa to make sure it is what you ordered. I am lucky because I did.
Response from RushmytravelvisaSep 18, 2018
Gayle - thank you for sharing this feedback with us. Firstly, we are disappointed to hear that your experience did not exceed expectations. We work hard to make the visa expediting process as smooth as possible, and it is feedback like yours that continues to help us grow and improve. Unfortunately, our couriers are not always able to send information once the documents are processed and released, as it is against protocol to electronically communicate from an embassy/consulate, so if a visa product is successfully processed and released it is immediately shipped out. Thank you again for sharing your experience with us, and we are going to look into our process to see how this kind of issue does not arise again.



