Elijah
Terrible customer service and inaccurate information
I was sent an email saying to call them anytime before 8 Eastern time. So I called at 5:53 Eastern time and was redirected four times to four equally rude women who all said they couldn't help me and just kept transferring me until finally, it was about 6:02. Guess what? Despite the email specifically urging me to call them before 8 ET so I can get my prepaid shipping label, they close at 6. Yep. I hassled all day to get everything together only to find out they close 2 hours earlier than they claim. Worst part is I called before 6 still and they just kept redirecting me and refusing to help. Absolutely terrible service. The second woman, Sabrina I think, was condescending and rude when I brought up the issue of a shipping label to her.