Brad C.
Mixed experience, positive outcome.
Mixed experience. I needed a Visa in <5 days. My order was accepted through an active website PassportsandVisas.com, but went to RushMyTravelVisa, which created some processing problem on their end that wasn't clear to me. I received e-Visa instructions and the name of an agent very promptly, but I had already called their contact number to get in the queue. I reached a different agent, Angela Cobanov, than the agent that was assigned to me by email. She quickly got my account straightened while I waited, got me all of the instructions I needed then walked me step by step through the instructions, answering all of my questions. I had all of my documents and my application turned in <2 hours after discovering that I needed a visa. Thank you, Angela. The challenge came in the written instructions. I submitted a photocopy of a 2" x 2" official passport photo, but its resolution wasn't high enough. I wound up needing to take my own high-res photo, crop it to 2" x 2" and re-submit it. Then, same issue with the photocopy of my passport - it needed to be in color and high-res. I wound up doing the same - high-res photo in a PDF. In all, there were 2-3 go-backs on the process that could have been avoided if the written instructions from RushMyTravelVisa had been clearer or more specific. The good news is, with every issue that arose, Angela quickly reached out to me to communicate the problem, worked with me to get it resolved and I got my visa on time. Overall, a positive experience that will be easier next time, but it could have been better if the written instructions were more specific about what's needed.
Response from RushmytravelvisaMar 15, 2019
Thank you so much, Brad, for sharing this feedback with us. We work hard to offer the best possible customer experience, and it is reviews like yours that are our greatest tool in accomplishing this. We are pleased to hear that you had such a great experience with Angela and our team, but are disappointed to hear that the experience was not as smooth as we aim for it to be. Thank you again for sharing this with us, and we truly appreciate your choosing us. We wish you safe and happy travels!



