RUSEEN Reflective Apparel LLCReviews of ruseen.com

Response from RUSEEN Reflective Apparel LLCFeb 17, 2023

Hi Traci, I'm sorry, I didn't have a voice mail from you. My email is all over the website. The measurements of those arm bands are correct, I just checked it myself. (From the product description) *Measures 2” x 13” and stretches to 20” Wording can be customized if desired, email before purchasing. They are not eligible for returns or exchanges since they're custom made on demand.* I'll make an exception & allow a return on this order if you'd consider amending your review above a one-star even though we don't normally take them back. I hope that you'll respond, thank you.

Response from RUSEEN Reflective Apparel LLCOct 26, 2020

https://www.gov.uk/goods-sent-from-abroad This is a link to your country's law. It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers. I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead. *Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*

Response from RUSEEN Reflective Apparel LLCJul 9, 2018

Hi David, We are terribly sorry to hear that you haven't received your order yet. Your order was shipped out on the 2nd, please email us and we will see what we can do to help. Thank you, - RUSEEN Team