RUSEEN Reflective Apparel LLCHigh Visibility/Reflective athletic clothing and safety apparel to keep you safe, seen, and stylish day or night. Guaranteed the brightest on the market.
RUSEEN Reflective Apparel LLC (ruseen.com) has 298 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 11 reviews with 3 stars · Clear filters
RB
Length of time to ship and communication lacked.
Response from RUSEEN Reflective Apparel LLCDec 10, 2018
Hi RB, We are terribly sorry you were frustrated with our communication and shipping. As stated on our Club page we only do pre-orders with our club gear and you did not meet the cutoff date. We apologize for any frustration and will be reaching out to you personally via email. - RUSEEN Team
Brian O.
Communication was iffy, I did not receive an e-mail with my shipping information. I had to send an inquiry to get my tracking number.
Response from RUSEEN Reflective Apparel LLCOct 9, 2018
Hi Brian, Sorry for the tough communication, we have been having connection issues with Stamps.com who we use to send out tracking numbers. We did not realize that some emails were not going out until recently. However we are currently in the process of fixing this issue. We hope you can forgive us! :D - RUSEEN Team
SaraC
I had a size exchange and that went smoothly. I bought a tank and the material is nice and the reflective print works well. I am really disappointed that the press marks from adding the reflective decals remain after repeated washing (never placed in dryer). You can see the outline of the racer back melted into the front of the shirt. Annoying to pay that much for a shirt and have it essentially be stained.
Response from RUSEEN Reflective Apparel LLCJul 16, 2018
Hi Sara, Sorry to hear that you are disappointed with the shirt you received. We are normally known for our exceptional attention to detail and we regret that missed the mark. If you would like to discuss this further, please contact us at (610) 777-1288.