RugStudioReviews of rugstudio.com

Please do not go to this company. I bought a rug that was supposed to be 1/4 pile. There was no pile at all and it was the worse rug I had ever seen. I paid 496 dollars for a 6 by 9-foot rug that had no pile. I bought a similar rug for 96 dollars on Wayfair which I was replacing with this rug. They lied about the quality. It was an overpriced piece of junk. I also paid for stain resistance and despite having falsely advertised the quality of the rug, they refused to give me my money back for the stain resistance. This company has terrible customer service. Do not buy anything from them. You can see this from the other reviews. STAY AWAY FROM THIS COMPANY.

I would give them a zero if I could, do not buy from this company. Six weeks after placing my order only received half and now they are refusing to let me return the two small rugs that don’t do me any good without the larger one I ordered. Their customer service is no help at all telling you that once you order their website tells you they don’t have to do anything to help you and you are stuck with the items. They drop ship and don’t even have the merchandise they are selling. Horrible buying experience for me. I asked specifically for a return tag and was told you did not do that you could only offer a discount on the two rugs I received. I guess I made that up too like when I was told the back orders were filled on time or sooner. I contacted oriental weavers directly which you said you could only do by email and they told me I would receive the rug on the 18th or 19th so I am going to wait to get the rug I ordered but your company is deceitful and I will never purchase from you again or recommend you to anyone. UPDATE the company has since offered to let me return the two smaller Rugs but since I know it would take longer to get my refund than it will be to finally get the runner I chose to wait another two weeks. I took pictures of their website this am still showing my back ordered item as being available, even though they have not had any since November 30th and know it’s not available now.

I was so disappointed with the quality of my rug. Too much hassle to send back so I am keeping it. Quality was poor, colors were faded, wool was rough and scratchy. A total disappointment all the way around.

Best experience...to choose a rug and have it home in néw York less than week a without spending a minute on the phone talking to anyone amazing service experience and so happy to find it!!!

Buyers beware it costs $300-400.00 to return a rug.

I recently ordered a rug from Rug Studio. I had a problem, and was a bit irritated, but their customer service associate, Anne, took care of me in the most thoughtful and compassionate way. She made me feel more comfortable working with the Rug Studio, and I will say I did not have to wait forever on hold to speak with a representative. The Rug Studio has a great selection and are well priced. I am a design professional, so I know value and selection well.

During this recent pandemic, I decided to buy a rug from Rug Studio. They were fully staffed to swiftly take my order, to take my money, and to deliver my rug within days. However, they delivered a poor quality and sub-standard that was returned within two days. Problem is that it is 3 weeks and my money is still with them... they say it is "due to Covid". How ironic that Covid only impacted Rug Studio's ability to return my money! Stay away from Rug Studio!

This review is actually for the excellent customer service I received from Anne. Although my rug was as lovely, we decided it wasn’t quite right for the space and decided to return it. Anne was helpful, friendly and quick to respond in sending me a Fed-Ex discount label and answering all my questions. I was concerned that I wasn’t going to be able to get the rug back within the 30 day period but Anne has assured me that the company will work with me, especially since we are all dealing in uncharted (Covid) times. Because of Anne, i would purchase from The RugStudio again.