RugStudioReviews of rugstudio.com

I would give them a zero if it were possible. The primary issue I have is with their return policy. We purchased 3 very inexpensive runners for a stairway in a basement renovation project. We had a large rug in the main room from Livabliss with colors that went well in the space and so ordered runners also from Livabliss that had the same color names in the description. When they came, the colors were very different from the large rug and clashed with everything else in the space. We needed to return them and try again. We contacted them to request a return and were told we needed to email them the specifics and wait for them to determine whether or not they would allow a return. Several days later we got a notice that they would allow us to return the rugs, but we had to place them in the original packaging, make labels that had everything imaginable on them including their phone number, put the email allowing us to return in the package and be sure we put the proper RA# on the outside of the package, noting that any error would mean they would not be accepted. At that point we could take them to the carrier of our choice and pay the shipping charges. They also made it clear that they would inspect the rugs to make sure we hadn't damaged them before any refund would be issued. For 2 runners and a 2 x 3 rug, that had a total cost of just over $200 we paid over $100 to ship them back using UPS. This is something we have not encountered anywhere else and will never buy from them again. The measure of a company is not how they manage things if you are happy with their product, but how they manage things if you are not. The Rug Studio has failed miserably.

Such a shame! Everyone was wonderful when I palced my $1600 order and waited 6 moinths for delivery. Now that the delivery is here, no one can give me the correct information, I had to call the delivery service myself to change the date, and more importantly not one customer service person suggested that I pay a little extra and have the rug delivered inside my home since it is so heavy. It was let by my garage. I called customer service for recomedations and was told I can return the rug. Both Marissa and Carla, the supervisor, hung up on me when I pushed back and asked for the corporate office! Apparently they are all so nice and kind during the pruchase process but not when there is an issue as they are unable to resolve it. DO NOT BUY FROM THEM!

Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability at all for rugs not looking anything like the pictures online. Rug Studio absolutely Blames their customers and no where in their policy will they provide a refund of any kind! (Took me awhile to figure this one out)

Would not buy from this company. Rug is so-so . The delivery process was awful . Took forever to get and shipper was horrible. Will not buy from this company again

I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows of strands on the ends of the rug. I also have random strands coming out over the entire rug making it look bad. Rugstudio is blaming me and saying I have no warranty case because they claim I am using the wrong type of vacuum......Despite the karastan and Rugstudio warranty/care brochure having no requirement for raised beater bar/suction only vacuum, Rugstudio does not stand behind their product. I was asked for an update on 07/06/2026 so here it is: The rug continues to fall apart. The shedding isnt slowing down. In Rugstudio's response below they offered to inspect the rug however we had to pay for shipment if they said there wasn't a problem with the rug. We decided it wasn't worth the cost because, based on my correspondence with them, we believe they would claim the issues we're experiencing are due to our vacuum rather than the product itself. We dont understand how a vacuum would cause strands to fall out in one particular area but whatever. We contacted Karastan, but they referred us back to RugStudio and would not work with us directly. Don't buy from Karastan either because they dont stand behind their product. Our lesson learned: Don't buy a rug online (especially from rugstudio). When pictures don't capture the problem accurately, there is no way to get someone out to look at the rug when there are issues. Buy from a local vendor.

I ordered an expensive rug from Rug Studio and waited months for the rug which was on back order. When it finally arrived, it had a wire lock on the rug (similar to the anti-theft devices you see on clothing in stores). This could NOT be removed, and their suggestion was "tuck the plastic lock under the rug" or "go buy wirecutters." Not the service you expect from a business selling expensive items, and incredibly discourteous. Never again, and buyer beware.

Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board.

The Customer Service does not try to quickly correct a situation. The incorrect rug was sent to me, and to return it and get the rug I ordered was extremely inconvenient. They promised that the correct rug would be sent once they could track the return shipment. That is not true. The correct rug will be shipped 4 days after they receive the wrong rug. The only effort they made to correct the problem was to provide a return label. I had to package the rug, coordinate with the shipper, etc. It seems that it would have been minimal effort for them to send the rug as quickly as possible. I will not use Rug Studio again. I have purchased rugs from other online sellers and it has been a much better experience.