Olivia R.
I placed an order for over £100 in July…
I placed an order for over £100 in July and have still not received my item (Rue Sophie acknowledges that no item has been delivered to me). I am in the UK and despite numerous emails to customer service, I have not received a refund. I have been told that returns are not permitted from UK customers, despite the Ts & Cs on my order confirmation stating clearly that returns are accepted within 14 days of delivery. Of course, this returns policy is rather academic as I haven't received an item to return some 7 weeks after placing my order! I am concerned that this company is a scam based on my poor experience to date, it takes customer service many weeks to respond and the responses are inaccurate and unhelpful.