Sean K.
The jacket was shipped quickly and the…
The jacket was shipped quickly and the quality is nice unfortunately it was long really long and I DID initiate a return process i got one email stating they will get back to me . Crickets . Lol I’m going to keep it and hem it myself because it seemed to be a HASSLE to return so if your tall enough i would recommend. Unfortunately I won’t be purchasing from them again because there is no customer service.
Response from Rue SophieMay 8, 2026
Thank you for sharing your feedback and for recognizing the shipping speed and quality of the jacket. We’re very sorry that your return inquiry was not followed up on in a timely manner. We understand how frustrating it must have felt to initiate the process and then not receive the support you were expecting. This is not the level of communication we aim to provide. We also appreciate your comments regarding the length and fit, as feedback like this helps us improve sizing guidance and product information for future customers.