Victor “Alex” S.
Unable to redeem over $1000
Writing this because I can't do anything else. Please please please do not waste your money here. I've been trying to cash out $1100 and all they do is keep asking me for another picture of my card, or another bank statement. This is a scam. I know there are reputable online casinos, this is not one of them. You will never see your money again.
Response from RubychipsAug 11, 2026
Hey there, Royal! 👑 We're truly sorry to hear about your experience - we completely understand how frustrating this must feel and we want to make it right. 💎 We want to be transparent - the verification steps you've been asked to complete are standard security requirements that protect every player on our platform. We acknowledge however that repeated requests for the same documents is not acceptable and we sincerely apologize for that. Please reach out to us directly at [email protected] with your account details and we will personally take ownership of your case, review all documentation already submitted and work to get your $1,100 processed as quickly as possible. 👑 You have our word that we are not going anywhere and neither is your money. Play Bold. Win Free. The RubyChips Team