RubyCar by AvisReviews of rubycar.com

Lier,thief,con artists, that's the name of My SO CALLED FA,CHRISTIAN LOPEZ,NEVER DEAL WITH HIM OR RUBY CAR,HE LIED ABOUT MY APPROVED APR,PUT FALSE INFORMATION ON MY CREDIT APPLICATION AND SAID OH DNT WORRY WNT CHANGE A THING,WANTED TO CHARGE ME OVER $2461.00 ABOVE ACTUAL PRICE,I HAD DONE MY RESEARCH,WHAT A CROOK,NEVER DO BUSSINES WITH THIS GUY OR RUBYCAR,EVER.BE CAREFUL

Same experience as you've read about. Paid cash for the car. Not sure the pictured car was the same that arrived. Color right ... but it was supposed to have leather seats ... but it doesn't. I purchased it on June 3rd ... got the car June 26th, but the temporary license expired on July 6th. Now I technically can drive the car. Plates and Title still in the abyss of delivery!! Avoid this company!!!

I purchased a car from Ruby Car on 5/28 with a promise that I would be contacted by the shipping agent to schedule delivery. After having received no further communication, I called on 6/17 and spoke with the shipping department. I was told there was an 'issue' and that I would be contacted by the financing agent to explain further. The financing agent contacted me to explain that the car was severely damaged in a hail storm on 6/1 and was declared a total loss. As I was not interested in any of the other inventory, I requested a refund for which I am still waiting. All this while, I have been paying interest on an auto loan with no car to show for it. The lack of communication and of prompt attention by Ruby Car has been shocking. 7/1 update: I just made my first payment on the totaled car. After I was promised a refund on 6/18 (I was told to expect a 7 business day wait - I paid for the car within 48 hours after signing the contract), I was told on 6/27 that the team “dropped the ball” on the refund request and that a new refund would be issued after 2-3 business days. I am still waiting as of 7/1; my request for rapid resolution has been met with radio silence since that time. I hope that my complaint with the BBB will garner some interest on Ruby’s part in working toward resolution. If you value your money and time, don’t walk from ruby-car.com.. run!!

What a process from hell! Please avoid RubyCar. Customer service was great before they received all my documents and money. Immediately after communication declined drastically. They give you the run around and useless explanations on why the registration and title hasn't been sent to the state. Its going on 90 days and I still have no tag or title. They cashed the checked from my bank and wont send them the title. Im paying for a vehicle that I cant legally drive. I wish I trusted the reviews before purchasing however customer service reassured me this wouldn’t happen and they improved the processes. LIES

Terrible experience with this joke of a company. Do NOT buy a car from them, please read the reviews (their reviews are terrible on every single website) and shop somewhere else. It took 4 months, a complaint to the FLDMV and the Better Business Bureau before this company did anything to get me my tags. First off, once you send them money they are done with you and don't care about you. I didn't even get a bill of sale, just an email confirmation they sent the temporary tags out. Those tags expired, and it took 6 separate attempts to contact RubyCar to get another set. My emails were ignored, calling support only got me "your sales advisor is busy, they'll call back". 6 times reaching out to get another tag. That tag expired so I reached out to the FLDMV and filed a complaint with the BBB. The BBB is the only thing that helped me get any help. You almost have to get the BBB to help you because RubyCar won't help. BBB muscled them into giving me an update and they told me that, 4 months later, they didn't have all the required paperwork and that's why I didn't have tags. Why did it take 4 months and the BBB for them to just email me and ask for some paperwork? Were they just never going to reach out to me ever? The only reason they did was the BBB got them to. What kind of joke of a business works like this? Do NOT support this terrible company. Do not give them your money. Look elsewhere and let them fail like they deserve.

Consumer beware, this is definitely one of the more egregious platforms for buying and selling vehicles. Their proposed interest rates are predatory at best and they'll absolutely lowball you for your vehicle to mislead you into believing the whole "negative equity" crap (but yet dealers turn around and re-list your vehicle for significantly more than they offer consumers, so is it really negative equity or just the typical corporate American greed?) This is why consumers want a direct to consumer model to be widely adopted and I hope to see it in my lifetime.

The literal worst experience of my life every other review here is what happened to me. Buy anywhere else

Paid for the car 8 days ago but it has not been delivered. Sales blames finance, finance blames delivery but I don't have my car. Customer service is worthless. Buyer beware.