RubyCar by AvisReviews of rubycar.com

This company will lie to encourage you to apply for credit. Afterwards, they'll tell you that the Pre-qualification is a complete sham, and try to get you to sign up at astronomically higher interest rates, or say you aren't even approved after they put several different inquiries on your credit. I understand that my situation isn't perfect for car buying, but the way their system is set up is to intentionally mislead at best.

This was to be my first “on-line” car shopping experience. Oh boy. I had an extremely disappointing experience with RubyCar by Avis when trying to purchase a Jeep on May 23, 2025. Their unprofessionalism, lack of communication, and shady pricing practices have left me warning others to avoid this company. I contacted a salesperson on Friday, May 23, to discuss a Jeep I was interested in. I raised concerns about the price increasing every two weeks since April and requested to speak with a finance manager before proceeding with my $9,000 down payment. The salesperson promised a colleague would call me back but left early that day. I texted their service, clearly stating I wanted to move forward but needed to confirm the price with a finance manager. No one called me back that day. On Saturday, May 24, I called again and was transferred to a finance representative, Angela, because the original salesperson and finance supervisor were off for the weekend. When I asked Angela about the price increases and her supervisor’s contact, she abruptly hung up on me. After the Memorial Day holiday, on Tuesday, May 27, I finally received a call—not from the promised finance supervisor but from another finance manager. He refused to discuss the price increases and informed me the Jeep’s price had jumped $1,222 since Friday, despite my documented intent via texts and emails to purchase at the original price. RubyCar refused to honor the quoted price, insisting I pay the new amount or walk away. This bait-and-switch tactic, combined with their dismissive customer service, is unacceptable. I was ready to pay a $9,000 deposit but hesitated due to RubyCar’s poor reputation for delays in returns and registrations—some customers wait up to two months to drive their vehicles. Their refusal to address my concerns or honor the agreed-upon price confirms these red flags. I’ve never been treated so poorly by a business. RubyCar’s practices are deceptive and show they don’t value customers. I strongly recommend choosing a reputable alternative like Carvana or a local dealership to avoid this nightmare.

In the beginning the experience went better than I could hope for. Im very disappointed in the final result. I purchased end of February and had my vehicle delivered shortly after. From then on its been a nightmare. I paid a few thousand for a down payment and I am actively making leasing payments and insurance payments and the car has not moved from my lot because the vehicle has yet to be registered 3 months later. I live in a state that doesn't allow temporary tags so the car hasn't moved. They claimed the refund period is 7 days after delivery and denied me a refund despite me not being able to drive the car to even test drive it to know if it's a good fit. I dont recommend buying a car with them. It's been a waste of time and money. They communicate very little after you purchases and dont keep you informed. I plan to contact a lawyer today and sue.

Everything that could go wrong went wrong but working with Sarah Cross has been a huge help. She has communicated with me and was very empathetic and helpful. We are still waiting for our license plate 5 months after purchasing the car. We have been through 5 rental cars so far. And we still haven’t received the plates.

I would have given this place zero stars but they don’t have the option. I was buying a car from them and had changed my mind before the deal had gone through. This was allowed as shown in the contract. I had put a deposit down on vehicle which held it until delivery. When I had canceled they took the car back with no hesitation and had told me to expect my refund within 7-10 business days. That was in February 2025. So now it’s been two months and I still have not received my refund. I have called and called leaving complaint after complaint leaving me to wonder how the incompetence of this company allows it to even run. Still only going in circles. It has gotten to the point that I reached out to the credit card company to let them handle it and now have spoken to a lawyer to take action. Sadly in the beginning they seemed so nice and so efficient feeding me nonsense to show their trust. I guess I’m the gullible one. STAY AWAY!

They will sell you a car without confirming whether the car is even working as expected. I purchased a 2020 BMW a few months ago and then it got sent to the repair shop without my knowledge. I inquired about when it will be sent to me, no one could give me an answer. Long story short, I cancelled the purchase but now still don't have a full refund. Stay away, don't say you have been warned. When you do get screwed over by this company, remember this post you read from me.

I would be careful buying from this company. I contacted them regarding a 2023 Tacoma. They won't provide the actual pictures of the vehicle. You can spot on their website that the outside pics are from different showrooms, not of the same car, and the inside pics have gauges showing different fuel levels. They probably reuse the same standard pictures of a fully loaded Tacoma and add one actual pic of the odometer. So, if you think your car will have all the options shown in the pictures, think again. You cannot see the vehicle in person as well. They offer a 7-day refund, but you won't get federal, state, or county taxes (and dealer's fees) back. I am staying away from them.

I'm not a very good place to get a car from I'm still waiting for my license plates haven't got them yet haven't heard from them can't get in contact with them it's really nerve-racking police are trying to tell my car and I pay for it it's really upsetting