RubberSheetWarehouseReviews of rubbersheetwarehouse.com

We are a Union Glass Company in Las Vegas Nevada that has ordered materials previously from Rubber Sheet Warehouse without any issues. We placed another order recently and paid for. We have not moved shop locations since ce our last order and this recent order was shipped to a address completely across the valley. I reached out to both UPS who was the shipping carrier as well ad RSW. We were told to files a claim with RSW . I contacted RSW and was basically told we entered the Incorrect shipping address and we would have to create a new order and file a claim with USPS which was not the shipping carrier to begin with.... Sent emails...tried calling 7 different times and could never speak with anyone. We will take our UNION business elsewhere. I would NOT recommend this company to any other union OR non union shops in the valley.

Ordered Aug 24, was immediately sent a tracking which is always suspect. They are in CA, I am in AZ. Product did not arrive that week. I emailed, no response, I called, voicemail, I used live chat and left a message. Received my order (repeat customer) Sept 3. Wrong size. Called, no answer, live chat, no answer.

Weeks have passed and still no movement on my order. It is perpetually sitting awaiting fulfillment on their end. They have no phone number on the site and don't seem to respond to emails either. No way to cancel so now begins the headache of going through the bank to cancel this transaction.

If you want to make any changes to your order that you placed, forget about getting any sort of customer service from this company. It's a front for a ghost company that barely ran by anyone. This website is merely a order forwarding system that forwards your order to a dropshipper. No matter how much you try to contact them (via phone, message, facebook, or even instagram), they will NEVER reach back out to you. What that means is that you better be 100% sure of what you order every single time. Oh and don't forget that even if the policy states returns are accepted, there will be NOBODY to process your return. I'd so far ordered over $2000 of their product and am regretting every cent I spent on this website. Oh and better belive there will be no additional orders placed with this sham of a company.