RS ChronoReviews of rschrono.com

I have placed an order for Vorsprung RS7 Green gyro watch on 7th June. The issue with my order is that it's taking much longer than expected. The delivery status shows as "Held by Customs at destination" since 16th June. I have raised a query with them and the only reply I got was to just "wait patiently as they can't interfere with Customs authority". There has to be some way of liasioning with the Customs because otherwise it's just an indefinite delay. Update - Got a call on 10th July from the local Postal service informing me that there has been a Customs duty (tax) applied on my order amounting to Rs. 4300 (approx 50$) that needs to be paid by me. The order itself was approx Rs. 8000 (100$). I have been writing to RS chrono for the past 5 days to get some clarity but there was no reply from their side. I finally took the order today after paying the Customs penalty. Overall, the watch is good (4 out of 5 stars) but the customer support is just terrible (0 stars).

Ordered a gyroscopic watch which was very loud when spinning and sounded like the bearing was dry. After contacting support I received a response at first until I sent video evidence, after which I no longer got any correspondence at all. They first accepted that the watch should not make that noise and that it was a manufacturing defect, but changed their minds and said that this is the normal operation of the watch. A refund was not offered without paying for postage back to China, which can cost almost half of the price of the watch itself. Very disappointed with the product and the quality of customer service.