Soham C.
Not worth it
They said that delivery is free and i had to pay extra money at doorstep for receiving the parcel. And when contacted there's is no reply from their side clearly they don't care after the product is sold.

Designed for life in the fast lane, speed up your daily performance with the RS Chrono range. Utilising advanced technology these high power timepieces push boundaries with unrivalled innovative features, cutting edge materials and stylish aesthetics.
RS Chrono (rschrono.com) has 423 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Soham C.
They said that delivery is free and i had to pay extra money at doorstep for receiving the parcel. And when contacted there's is no reply from their side clearly they don't care after the product is sold.
Ravi Prakash R.
Ordered "Petronas 63S". Product: Pathetic and Cheap build. Not even worth 10$ or RS 1000 INR. Product is defective. The watch is stuck. Gyro does not work as shown. After looking at the support, its absolutely not worth spending additional money and do an International shipment, hence considering my money is gone. Delivery: Delayed. Overall it took 25 days to reach my location in India including custom's clearance. Customs Duty (India): You will get fooled here because, RS chrono does not give Invoice and breakup of the purchase. You may endup paying additional 42% custom duty. Support: Absolutely zero response from RS Chrono.
Response from RS ChronoDec 13, 2023
Hi Ravi, We're truly sorry to hear about your dissatisfaction with the Petronas 63S and the issues you've encountered. Your feedback is essential to us, and we regret any inconvenience caused. We have been attempting to reach out regarding your order but faced challenges with our email ticketing system, preventing our support messages from being delivered. We apologize for this lapse in communication. Regarding customs duties, we have automated alerts set up via email for customers in specific countries to assist with reduced customs charges. However, orders placed via VPNs or similar methods might bypass these alerts, leading to unexpected charges. We have now contacted you via email to discuss a resolution. Quality and customer satisfaction are our top priorities, and we are eager to address your concerns and improve your experience with RS Chrono. Thank you for bringing these matters to our attention. We look forward to resolving them promptly. Best regards, RS Chrono
Manisha A.
Are you guys doing this with everyone I have ordered this watch on 8th of august it is still showing unfulfilled . It’s was supposed to be shipped in within 2-4 days I have mailed you guys several times but haven’t got any revert My order ID is RS#16992 Kindly help with the exact status
Response from RS ChronoAug 28, 2023
Dear Manisha, We sincerely apologize for the inconvenience and delay regarding your order RS#16992. We understand your concern, and we deeply regret that you had to experience this. Please note that we have provided tracking updates for your order, and we are pleased to inform you that it is currently on its way. You can expect your watch to be delivered within the next 3-4 days. Best regards,
Rabeeh
The watch is alright. Not great just alright. But I have been robbed of an extra 40$ for customs clearance. I was told shipping is clearance, so the watch should be delievred to my doorstep at no extra cost. But the postman said, without clearing customs dues, they cannot handover the watch to me. I tried contacting RS Chrono but no reply. I have been emailing them since a month now but no response. No other customer care access.
Chinse G.
Very bad experience. The plastic quality and the watch chain quality is substandard. My Order number is ORDER RS#15875. I don't know how I could respond to your review. Took a lot more days than the expected timeline to receive the order. I want to return the item. Has contacted RSCHRONO. No response though it is almost 10 days. I tried multiple forums to contact them. I am ready to pay the return charges to China. It actually is a Chinese product and these guys do dropship them. Deceiving ads and deceptive service.
Response from RS ChronoAug 28, 2023
Hi there, To clarify, we operate fulfillment centers globally to ensure prompt delivery and we do not engage in dropshipping. Our intention is always to maintain transparency with our valued customers. For us to assist you further, please provide your order ID (if you have one). I assure you that our team will promptly address your concerns and work towards a resolution. Best regards,
mark E.
My order RS#16116 was purchased for my sons birthday a week ago. The shipping said 3 - 7 days, when I emailed the response was very slow & still have not received my order. When will I receive this item please?
Response from RS ChronoAug 28, 2023
Dear Mark, We sincerely apologize for the delay and any inconvenience caused. We understand the importance of timely deliveries, especially for special occasions like birthdays. We have reached out to you directly to address and rectify this matter as soon as possible. Thank you for your patience and understanding. Best regards,
Shri P.
I advise not to order from them. I had ordered 2 watches. One was defective and i tried contacting for a replacement and theres no reply from their side. Wasted one watches money. If your ready to go through this mental trauma by paying money then plse do order from them. Or dont make the mistake of buying from them. They make you pay the customs duty aswell.
Jems P.
Customer support team contacted and accepted return and I send it on my expense which cost me £40 to return item but never given refund. I contacted them 4-5 times but no reply still date. Firstly they offer refund after plenty of emails, when I agree to change my mind and give good reviews but then they never contacted me back and no refund. £120 stuck with RS Chrono. Don’t buy this watch. Similar watch available within $5-10 in local market. Also, in local market they give product experience rather then false email.
Response from RS ChronoAug 28, 2023
Dear Jems, We sincerely apologize for the inconvenience caused. We understand your concerns regarding the return process and the associated costs. We're actively working on improving our return logistics and customer service response times. We have reached out to you via email to find a solution that's satisfactory for both parties. Thank you for your patience and understanding. Best regards,